A
Call Intelligence
Arun with Nivitha — Feb 02, 2026 12:40
Deal Closed
Hot
Call History
6 attemptsRep Performance
9.0/10
Pitch Effectiveness
0.0/10
Engagement
9.0/10
Conversion Probability
100.0%
Personalization
9.0/10
Technical Quality
7.0/10
Active Alerts
1Exceptional Performance: Nivitha
Nivitha scored 9.0/10 and closed the deal with Arun. Great work!
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Closed
Package
Aiwo Ultimate Omega 3 Triple Strength -60s
Deal Value
₹5,258
Purchase Date
Feb 14, 2026
Calls Before Closure
6
Upsell Attempted
No
Cross-sell Attempted
No
Customer Profile
Gender
Male
Language Preference
Tamil
Brand Awareness
High
Brand Sentiment
Positive
Budget Sensitivity
Low
Readiness to Buy
Hot
Decision Maker
Self
Lead Type
returning_customer
Conversation Flow
Opening Type
reference_previous
Opening Quality
Good
Rapport Building
Present
Needs Discovery
Present
Discovery Depth
Shallow
Discovery Questions
3
Pitch Approach
Service-oriented
Closing Attempt
No
Closing Technique
None
Call Ending
natural_end
Call Structure
Duration
0:36 (36s)
Primary Language
Tamil
Secondary Language
English
Code Switching
Moderate
Total Speaker Turns
17
Rep Words / Customer Words
48 / 54
Rep Longest Monologue
4s
Customer Longest Monologue
5s
Silence Gaps (>2s)
0 (max 1.2s)
Interruptions
2
Sales Technique Assessment
Overall Sentiment
Positive
Rep Confidence
High
Needs-Based Selling
Yes
Value Stacking
No
Urgency Creation
Low
Script Adherence
High
Filler Words
Low
Follow-Up Commitment
Yes
Total Objections
0
Handled Successfully
0
Handling Rate
0%
Products Discussed
2| Product | Mentioned By | Price | Customer Reaction | Context |
|---|---|---|---|---|
| dexa scan | Rep | -- | Positive | Checking if the test was completed. |
| blood test | Customer | -- | Positive | Customer mentions paying for 105 blood parameters. |
Key Moments
200:13
Customer confirms payment for 105 blood tests.
Indicates high commitment and conversion to a high-value diagnostic lead.
00:27
Customer mentions interacting with 'Muthu' at the front desk.
Confirms physical presence at the facility and high trust/rapport.
Discovery Questions
3
Q1
Dexa eduthutteengala sir? (Did you take the DEXA?)
Q2
results vaangitteengala? (Did you get the results?)
Q3
Physics explain pannungala ungalukku DEXA pathi? (Did they explain the physics/details of DEXA to you?)
Trust Signals
3
Proactive payment
Familiarity with staff names (Muthu)
Following through on scheduled tests
Enthusiasm Signals
1
Proactive mention of paying for 105 blood tests
Topics Discussed
DEXA Scan
Blood Tests (105 parameters)
Payment Status
Appointment Scheduling
Facility Staff
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| Opening | 1 | neutral | Direct response to the agent's greeting. |
| Middle | 2 | positive | Confirming completion of tests and payment. |
| Closing | 3 | positive | Confirming familiarity with staff and ending politely. |
Call Transcript
Click to expand
Speaker 1
0.41s
Hello
Speaker 0
0.89s
Hello.
Speaker 1
2.49s
Aa Arun pesugiren, sollunga.
Speaker 0
3.49s
Aa sir, Dexa eduthutteengala sir?
Speaker 1
6.95s
Aa eduthuttu, annaikku eduthuttu.
Speaker 0
8.15s
Aa ya okay sir, so results vaangitteengala? Physics explain pannungala ungalukku DEXA pathi?
Speaker 1
13.01s
Okay explain pannaanga, explain pannittu naan innaikku indha blood nootru aindhu blood-ukkum annaikku pay pannitten.
Speaker 0
14.97s
Aa
Speaker 0
18.75s
Cooperate pannitteengala?
Speaker 1
20.11s
Aa aamaam, Saturday thaan appointment ketturukken.
Speaker 0
20.85s
Okay sir.
Speaker 0
23.01s
Okay sir, sari yaar kitta poy Sandhya avangakitta poy front desk-la poy panneengala?
Speaker 1
27.39s
Aama, front desk-la pay pannuren. Muthu, Muthu dhaan pesinaaru. Muthu ungalukku theriyumla?
Speaker 0
28.21s
Aa
Speaker 0
31.55s
Aa theriyum sir.
Speaker 1
32.61s
Aa, okay okay.
Speaker 0
33.45s
Okay sir, sari okay, thank you.