A
Call Intelligence
Arun with Nivitha — Jan 27, 2026 15:34
Deal Closed
Hot
Call History
6 attemptsRep Performance
8.5/10
Pitch Effectiveness
7.0/10
Engagement
9.0/10
Conversion Probability
100.0%
Personalization
8.0/10
Technical Quality
7.0/10
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Closed
Package
DEXA Scan
Deal Value
₹5,258
Purchase Date
Feb 14, 2026
Calls Before Closure
6
Upsell Attempted
Yes
Cross-sell Attempted
No
Customer Profile
Gender
Male
Language Preference
English
Brand Awareness
High
Brand Sentiment
Positive
Budget Sensitivity
Low
Readiness to Buy
Hot
Decision Maker
Self
Lead Type
returning_customer
Conversation Flow
Opening Type
reference_previous
Opening Quality
Good
Rapport Building
Present
Needs Discovery
Present
Discovery Depth
Moderate
Discovery Questions
2
Pitch Start
15% into call
Pitch Approach
Consultative
Closing Attempt
Yes
Closing Technique
direct_close
Call Ending
follow_up_scheduled
Call Structure
Duration
3:00 (181s)
Primary Language
English
Secondary Language
Tamil
Code Switching
Low
Total Speaker Turns
66
Rep Words / Customer Words
248 / 312
Rep Longest Monologue
17s
Customer Longest Monologue
13s
Silence Gaps (>2s)
1 (max 2.0s)
Interruptions
4
Sales Technique Assessment
Overall Sentiment
Positive
Rep Confidence
High
Needs-Based Selling
Yes
Value Stacking
No
Urgency Creation
Low
Script Adherence
High
Filler Words
Moderate
Follow-Up Commitment
Yes
Total Objections
2
Handled Successfully
2
Handling Rate
100%
Dominant Category
Redundancy
Objections
2| Objection | Category | Raised By | Handled | Technique | Quality |
|---|---|---|---|---|---|
|
Already took similar blood tests recently
that blood test, right? So one or two. one eighty one... that is almost everything recently I have taken.
|
redundancy | Customer | Yes | delayed pivot | Good |
|
Questioning value of Gut Microbe test
It's just a premium cost extra thirty twenty thirty percent... how much helpful is what revalidate?
|
value/price | Customer | Yes | soft close | Average |
Products Discussed
3| Product | Mentioned By | Price | Customer Reaction | Context |
|---|---|---|---|---|
| dexa scan | Customer | -- | Positive | Customer expresses high value for this specific scan. |
| gut microbiome test | Customer | Mentioned | Skeptical | Customer questions the 20-30% premium cost and utility. |
| aiwo 181 blood test | Customer | -- | Negative | Customer notes he recently took a similar test elsewhere. |
Key Moments
300:33
Customer commitment
Customer states 'Without any doubt I will take it' regarding the DEXA scan.
02:15
Preparation Instructions
Rep provides critical instructions on fasting and clothing, increasing the professional value of the service.
02:44
Payment Method Selection
Customer requests the payment link/QR code to finalize the transaction.
Discovery Questions
2
Q1
may i know when you are planning for dexa?
Q2
You want a QR code or is the payment link sir?
Trust Signals
2
Customer says 'I feel it very worthy, very important'
Customer asks for payment link proactively
Enthusiasm Signals
1
Without any doubt I will take it
Resistance Signals
1
Customer questions the utility of the gut microbe test relative to its premium cost
Topics Discussed
DEXA Scan
Gut Microbe Test
181 Blood Test
Appointment Scheduling
Fasting Requirements
Dress Code for Scans
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| Opening | 1 | positive | Customer is happy to be back and engage. |
| Product Discussion | 2 | neutral | Very firm on DEXA, cautious about other tests. |
| Closing | 3 | positive | Agrees to payment and scheduling. |
Call Transcript
Click to expand
Speaker 1
1.09s
Hello
Speaker 0
1.61s
Hello. Hello Arun sir.
Speaker 1
3.35s
aa hi sir good afternoon. this is simitha sir.
Speaker 0
4.93s
Yeah yeah yeah I just came back today and okay.
Speaker 1
8.47s
Okay.
Speaker 1
10.41s
Okay.
Speaker 0
10.55s
Okay, finally what I think that let us right? I just want the extra few letters only. That's why it's definitely worth. I do question about it. I can definitely.
Speaker 1
21.31s
Aa okay.
Speaker 1
22.77s
One second, I couldn't hear you properly.
Speaker 0
25.39s
Okay.
Speaker 1
25.99s
aa yes tell me sir.
Speaker 0
27.77s
The Dextra scan.
Speaker 1
29.65s
Yes sir.
Speaker 0
30.97s
I feel it very worthy, very important.
Speaker 1
32.43s
Yeah yeah. Yeah sure sir.
Speaker 0
33.89s
Without any doubt I will take it. Saturday is the best time. I will pay right away for it. No problem.
Speaker 1
35.49s
Okay.
Speaker 1
39.41s
S okay sir.
Speaker 0
39.71s
other other two one eighty one the blood test and gut microbe yes. almost gut microbe two things. gut microbe is definitely helpful.
Speaker 1
42.83s
and that microb yes.
Speaker 1
46.81s
Yes sir.
Speaker 0
48.57s
Yeah.
Speaker 0
50.67s
It's just a premium cost extra thirty twenty thirty percent I am saying it's okay.
Speaker 0
55.69s
Uh so how how much helpful is what revalidate? No question, say simply no question on Dexa. This blood microbe, I have some one or two questions. Um and that blood test, right? So one or two.
Speaker 1
66.79s
one eighty one.
Speaker 1
67.61s
Yes sir.
Speaker 0
68.11s
that is almost everything recently I have taken.
Speaker 1
70.67s
Okay.
Speaker 0
70.89s
Just a few marks extra. Maybe some 15 to 20 marks extra in that. I have taken
Speaker 1
76.73s
Okay.
Speaker 0
78.05s
three months before some test.
Speaker 1
79.61s
Ya okay.
Speaker 0
80.71s
and I have taken the A I summary report out of.
Speaker 1
83.07s
Ya okay sir.
Speaker 0
84.31s
So it's almost same as that.
Speaker 1
86.75s
Ya okay.
Speaker 0
87.03s
So I was uh so what I'm saying even that uh that microbe after I come there for this extra scan I will confirm.
Speaker 1
95.03s
Yeah,
Speaker 0
95.19s
So just leave me for Dexa scan appointment.
Speaker 1
97.35s
ya ya shyor sir. so may i know when you are planning for dexa?
Speaker 0
101.41s
Saturday would be the best time to be.
Speaker 1
102.99s
saturday. okay sir. just confirm your timing alone. and share your mail id. i will book an slot for you. okay sir.
Speaker 0
109.53s
Okay. In my idea I think I have already spent that day.
Speaker 1
111.99s
Yeah yeah sir. Yeah.
Speaker 0
113.43s
You make a call I will pay only for that. Give me the link I will pay only for that.
Speaker 1
117.05s
Yeah yeah sure sir. Then one more thing like uh wear a comfortable wearing uh cloth for the dexa. Okay maximum avoid metal related dresses or zippers whatever like if you're comfortable we have dress here to change it but if you want you can wear a normal clothing like a track suit.
Speaker 0
123.75s
Okay.
Speaker 0
134.31s
Tractor.
Speaker 1
135.17s
and along with us you should be like at least two hours of fasting for dexor for more accuracy sir.
Speaker 0
135.61s
along with
Speaker 1
140.55s
Okay.
Speaker 0
140.61s
Okay. So costing is better. Yes.
Speaker 1
142.19s
Yes. Ya. So just confirm the timings I'll
Speaker 0
143.53s
so just confirm
Speaker 0
146.17s
eleven o clock eleven morning eleven
Speaker 1
147.77s
morning
Speaker 1
149.15s
Morning.
Speaker 0
149.15s
Morning around 11, 12 any time after 11 is fine.
Speaker 1
152.19s
ya okay sir. so once you come to dexa after you can decide for the other tests and all.
Speaker 0
153.03s
So once you come to Dexa,
Speaker 1
157.75s
Okay.
Speaker 0
157.81s
okay. exactly. exactly.
Speaker 1
158.75s
ya. ya okay sir. ai will schedule the dexa and let you know. okay?
Speaker 0
163.01s
ya ya give me the payment link for taxa.
Speaker 1
164.75s
Ya sure. You want a QR code or is the payment link sir?
Speaker 0
168.11s
anything is fine. ya okay i will share you qr code. you already given.
Speaker 1
169.27s
yaa okay share your qr code.
Speaker 1
171.79s
Yeah.
Speaker 0
172.49s
And that.
Speaker 1
173.35s
Yeah, okay sir. So just send me a screenshot once the payment is done, okay?
Speaker 0
177.77s
Okay thank you.
Speaker 1
178.37s
oke sir. bai. hav e gud de.
Speaker 0
180.23s
thank you.