A
Customer Arun
Phone +919940183735
Rep Nivitha
Team Sales
Date 2026-01-24 16:45
Duration 19:22
Source None

Call History

6 attempts
Total Attempts6
First CallJan 24, 2026
Last CallFeb 02, 2026
Total Talk Time23.1 min
Pitch Effectiveness
8.5/10
Engagement
9.5/10
Conversion Probability
90.0%
Technical Quality
8.0/10

Active Alerts

1
i

Exceptional Performance: Nivitha

Nivitha scored 9.0/10 and closed the deal with Arun. Great work!

Score Radar

Sentiment Arc

Talk Ratio

Sales Outcome

Deal Status Deal Closed
Package Aiwo Ultimate Omega 3 Triple Strength -60s
Deal Value ₹5,258
Purchase Date Feb 14, 2026
Calls Before Closure 6
Upsell Attempted Yes
Cross-sell Attempted Yes

Customer Profile

Gender Male
Language Preference Tamil
Brand Awareness High
Brand Sentiment Positive
Budget Sensitivity Medium
Readiness to Buy Warm
Decision Maker Self
Lead Type new_inquiry

Conversation Flow

Opening Type warm_callback
Opening Quality High
Rapport Building Present
Needs Discovery Present
Discovery Depth Deep
Discovery Questions 6
Pitch Start 14% into call
Pitch Approach Consultative
Closing Attempt Yes
Closing Technique assumptive_close
Call Ending other

Call Structure

Duration 19:22 (1163s)
Primary Language Tamil
Secondary Language English
Code Switching High
Total Speaker Turns 224
Rep Words / Customer Words 1428 / 1184
Rep Longest Monologue 48s
Customer Longest Monologue 35s
Silence Gaps (>2s) 4 (max 32.0s)
Interruptions 18

Sales Technique Assessment

Overall Sentiment Positive
Rep Confidence High
Needs-Based Selling Yes
Value Stacking Yes
Urgency Creation Low
Script Adherence Moderate
Filler Words Low
Follow-Up Commitment Yes
Total Objections 1
Handled Successfully 1
Handling Rate
100%
Dominant Category Price

Objections

1
Objection Category Raised By Handled Technique Quality
High Price / Commitment
I as a first step I don't want to take a big leap of patience.
price Customer Yes downselling / step-laddering Excellent

Products Discussed

4
Product Mentioned By Price Customer Reaction Context
aiwo 360 program Rep 75000.00 Skeptical Comprehensive body checkup with 105 biomarkers.
aiwo 181 blood test Rep 5000.00 Positive Initial screening for liver, kidney, and cardiac markers.
gut microbiome test Rep 4000.00 Interested Stool test for good/bad bacteria.
dexa scan Rep 2500.00 Interested Body fat and bone density analysis.

Key Moments

4
01:35
Brand Validation
Customer confirms watching Sivasankar's videos, establishing high trust early.
07:57
Price Reveal
Agent reveals 75k price; customer pushes back, leading to the downsell strategy.
12:41
Logistics Pivot
Switching to home collection for the blood test to accommodate the customer's travel schedule.
18:53
Payment Commitment
Customer agrees to pay via QR code by the end of the day.

Discovery Questions

4
Q1 Edhunala ungalukku vandhu obesity irukkungannu theriyuma?
Q2 Earlier health checkups enna pannirukkaangala?
Q3 Enna related-aa ungalukku guts?
Q4 Thigh muscles and eye short sight are correct?

Trust Signals

3
Mentioning specific competitors and asking for differences
Sharing personal accident history
Referencing Sivasankar's videos

Enthusiasm Signals

2
Interest in 'reverse aging' concept
Asking for specific appointment slots

Resistance Signals

1
I don't want to take a big leap of patience (regarding 75k package)

Confusion Signals

1
Asking if eye/teeth issues can be reversed

Topics Discussed

Obesity Gut Health DEXA Scan Blood Biomarkers Preventive Care Dental/Eye Health Home Collection Logistics

Sentiment Arc Detail

Phase Order Sentiment Note
Opening 1 neutral Providing basic stats.
Discovery 2 neutral Sharing detailed history of gut and muscle pain.
Pitch 3 neutral Hesitant about the 75k price point.
Closing 4 positive Agreed to the smaller test bundle and home collection.

Call Transcript

Click to expand
Source File +919940183735 24-1-2026, 4-45-54pm.mp3
Transcript +919940183735_24-1-2026,_4-45-54pm_transcript.json
Ingested 2026-03-01 11:20
Call ID #20031