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Call Intelligence

None with Nivitha — Feb 01, 2026 23:17

Deal Lost Cold
Customer None
Phone +919940157957
Rep Nivitha
Team Sales
Date 2026-02-01 23:17
Duration 1:23
Source None

Call History

4 attempts
Total Attempts4
First CallJan 24, 2026
Last CallFeb 02, 2026
Total Talk Time1.6 min
Rep Performance
1.0/10
Pitch Effectiveness
0.0/10
Engagement
2.0/10
Conversion Probability
5.0%
Personalization
1.0/10
Technical Quality
0.0/10

Active Alerts

2
!

Low Performance: Nivitha

Nivitha scored 1.0/10 on call with None. Review recommended.

!

No Close Attempt: Nivitha

Nivitha did not attempt to close on call with None. Coaching opportunity.

Score Radar

Sentiment Arc

Talk Ratio

Sales Outcome

Deal Status Deal Lost
Calls Before Closure 4
Upsell Attempted No
Cross-sell Attempted No

Customer Profile

Gender Female
Language Preference Malayalam/Tamil
Brand Awareness None
Brand Sentiment Neutral
Budget Sensitivity Unknown
Readiness to Buy Cold
Decision Maker Self
Lead Type inbound

Conversation Flow

Opening Type other
Opening Quality Low
Rapport Building Missing
Needs Discovery Present
Discovery Depth Shallow
Discovery Questions 1
Pitch Approach None
Closing Attempt No
Closing Technique None
Call Ending hard_decline

Call Structure

Duration 1:23 (84s)
Primary Language Malayalam
Secondary Language Tamil
Code Switching High
Total Speaker Turns 28
Rep Words / Customer Words 24 / 32
Rep Longest Monologue 4s
Customer Longest Monologue 6s
Silence Gaps (>2s) 3 (max 4.0s)
Interruptions 2

Sales Technique Assessment

Overall Sentiment Neutral
Rep Confidence Low
Needs-Based Selling No
Value Stacking No
Urgency Creation None
Script Adherence Low
Filler Words High
Follow-Up Commitment No
Total Objections 0
Handled Successfully 0
Handling Rate
0%

Key Moments

2
00:54
Customer mentions 'Period'
Identifies the primary health context of the call.
01:08
Agent asks 'Yaarukku?'
The only active qualifying question asked by the agent.

Discovery Questions

1
Q1 Yaarukku? (For whom?)

Confusion Signals

1
The transcript shows fragmented sentences and 'Alla' at the end, suggesting a lack of clarity.

Topics Discussed

Menstrual cycle Family/Home context

Sentiment Arc Detail

Phase Order Sentiment Note
Opening 1 neutral Standard greeting.
Information Sharing 2 neutral Providing details about her period and current status.

Call Transcript

Click to expand
Source File +919940157957 1-2-2026, 11-17-37pm.mp3
Transcript +919940157957_1-2-2026,_11-17-37pm_transcript.json
Ingested 2026-03-01 11:20
Call ID #20029