A
Call Intelligence
Dhivya with Nivitha — Feb 18, 2026 12:00
Deal Lost
Warm
Lead Source
Meta AdsCall History
2 attemptsRep Performance
8.0/10
Pitch Effectiveness
7.0/10
Engagement
8.5/10
Conversion Probability
60.0%
Personalization
9.0/10
Technical Quality
7.0/10
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Lost
Calls Before Closure
2
Upsell Attempted
No
Cross-sell Attempted
No
Customer Profile
Gender
Female
Language Preference
English/Tamil
Brand Awareness
Low
Brand Sentiment
Neutral/Inquisitive
Budget Sensitivity
Low
Readiness to Buy
Warm
Decision Maker
Self
Lead Type
b2c
Campaign Source
Meta | Leads | 181 | AIWO Health
Conversation Flow
Opening Type
warm_callback
Opening Quality
High
Rapport Building
Present
Needs Discovery
Present
Discovery Depth
Deep
Discovery Questions
5
Pitch Start
78% into call
Pitch Approach
Consultative
Closing Attempt
Yes
Closing Technique
soft_close
Call Ending
follow_up_scheduled
Call Structure
Duration
3:31 (211s)
Primary Language
English
Secondary Language
Tamil
Code Switching
Moderate
Total Speaker Turns
56
Rep Words / Customer Words
284 / 362
Rep Longest Monologue
22s
Customer Longest Monologue
26s
Silence Gaps (>2s)
0 (max 1.5s)
Interruptions
6
Sales Technique Assessment
Overall Sentiment
Positive
Rep Confidence
High
Needs-Based Selling
Yes
Value Stacking
Yes
Urgency Creation
Low
Script Adherence
High
Filler Words
Low
Follow-Up Commitment
Yes
Total Objections
1
Handled Successfully
1
Handling Rate
100%
Dominant Category
Timing
Objections
1| Objection | Category | Raised By | Handled | Technique | Quality |
|---|---|---|---|---|---|
|
Already took a blood test today
recently yes I have given up for a blood check today... I'm waiting for my reports to drop in.
|
timing/process | Customer | Yes | value-add pivot | Good |
Products Discussed
2| Product | Mentioned By | Price | Customer Reaction | Context |
|---|---|---|---|---|
| aiwo 181 blood test | Rep | -- | Positive | Initial inquiry reference |
| doctor consultation | Rep | -- | Interested | Proposed next step to analyze reports and weight issues |
Key Moments
400:20
Health Goal Disclosure
Customer reveals she is 40 and wants to be more aware of her health.
01:00
Existing Test Conflict
Customer reveals she just took a blood test today, creating a potential barrier to selling the AIWO 181 test.
02:12
Weight Transparency
Customer admits to being 100kg, establishing a clear 'pain point' and need for intervention.
03:00
Value Proposition Pitch
Agent introduces 'age reversal' as the core benefit of the AIWO process.
Discovery Questions
5
Q1
i o one eight one blood test-ku enquiry pannirundheengala ma'am?
Q2
what is your specific health goal or any health concern ma'am?
Q3
whether you have taken any kind of blood test or any health checkups from recently?
Q4
It's like a comprehensive test or else a basic test, ma'am?
Q5
you are from which place ma'am?
Trust Signals
3
Sharing exact weight (100kg)
Detailing pregnancy history
Disclosing specific blood tests taken today
Enthusiasm Signals
1
Stating 'I just want to start over... and get better'
Resistance Signals
1
Hesitation to book immediately until current reports arrive
Topics Discussed
Weight loss
Pregnancy history
Blood test parameters (HbA1c, Liver, Kidney)
Age reversal
Doctor consultation
Coimbatore location
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| Opening | 1 | neutral | Confirming identity and inquiry. |
| Discovery | 2 | neutral | Sharing detailed history of weight gain and pregnancy. |
| Closing | 3 | neutral | Agreeing to a follow-up call tomorrow. |
Call Transcript
Click to expand
Speaker 1
0.93s
hello
Speaker 0
1.89s
Hello.
Speaker 1
2.67s
Aamaam, is this Divya?
Speaker 0
4.79s
menus on the line.
Speaker 1
5.87s
this is nivitha from i o health ma'am. okay. i o one eight one blood test-ku enquiry pannirundheengala ma'am?
Speaker 0
12.37s
Aamanga.
Speaker 1
13.37s
so, what is your specific health goal or any health concern ma'am? enna purpose-ku ma'am neenga enquiry pannirundheenga?
Speaker 0
20.75s
See generally I would want to since you know I've touched forty I just want to be more aware of uh you know with myself avvalodhaan. Okay. Um and I'm a little overweight for past almost four five years.
Speaker 1
29.47s
you know,
Speaker 1
30.83s
Okay.
Speaker 1
36.25s
Okay Ma'am.
Speaker 0
36.91s
So I just would like to start over, start to do something and get better.
Speaker 1
42.35s
Okay.
Speaker 0
42.43s
get fit and better. So yeah, I just wanted to start with how my
Speaker 1
43.81s
Oh,
Speaker 0
48.53s
You know, can I place myself where and how things are?
Speaker 1
51.65s
understood ma'am. so just wanted to know whether you have taken any kind of blood test or any health checkups from recently.
Speaker 0
52.81s
So
Speaker 0
58.75s
aa recently yes I have given up for a blood check today.
Speaker 1
64.77s
Okay.
Speaker 0
65.65s
Today and I'm yeah yeah just today in the morning. Okay. So I'm waiting for my reports to drop in.
Speaker 1
68.29s
Okay.
Speaker 1
71.63s
It's like a comprehensive test or else a basic test, ma'am?
Speaker 0
75.23s
it's like not very basic, not very comprehensive. It's like generally your liver function, your kidney function, your, you know, iron level values.
Speaker 1
84.19s
Okay.
Speaker 0
84.51s
pure HP one C. Not very basic though, not very hyphen dust off, yeah.
Speaker 1
86.41s
Not very
Speaker 1
90.13s
under treatment. So, can we have a doctor consultation if you want? We can make it make the arrangements for that. So that because we don't know in what such cases uh you have gained weight, right? So, uh
Speaker 0
102.61s
See, I haven't gained much in four years. I've been this weight for past four, five years since after my pregnancy.
Speaker 1
108.03s
Okay.
Speaker 0
110.03s
My second pregnancy which was in 2017, I dropped during COVID. I dropped, I lost a couple of
Speaker 1
116.53s
Okay.
Speaker 0
119.71s
uh kilos. And then I put on uh just post uh covid and since then I I've stuck on to that weight.
Speaker 1
128.53s
Okay, and you wanted to reduce the weight, not like you are not overweight. I mean, overweight. No, no,
Speaker 0
129.01s
Ippo wanted to
Speaker 0
132.89s
No no I am overweight I am I am 100.
Speaker 1
134.91s
I'm not gaining right now. You're like I'm not gaining. I'm I'm
Speaker 0
136.71s
I'm not gaining. I'm I'm I've been stable for four five years but you know the weight as such is is not a good weight. I'm almost around hundred kg so I uh that's not a good thing.
Speaker 1
140.65s
Okay.
Speaker 1
145.69s
Round 100
Speaker 0
150.79s
so I I I can't feel you know as you age it it becomes a
Speaker 0
156.31s
not very easy to handle yourself.
Speaker 1
158.91s
So yeah.
Speaker 1
161.11s
So once the report comes just inform you can have a doctor consultation.
Speaker 0
165.69s
Okay.
Speaker 1
166.13s
So basically what IO does is if you're consulting a doctor, right? So they will be giving some medication if in case if you have any issues or else if you're healthy, right? They will tell you to take some diet, that's it.
Speaker 1
177.99s
So what I would ask is like they will be like screening you. So based on your issues or based on your health condition, we will help you to reverse your age, ma'am.
Speaker 0
178.01s
So what
Speaker 0
189.09s
Okay,
Speaker 1
189.23s
Okay, by reducing weight, by keeping your organs healthy.
Speaker 0
191.45s
you do one thing you give me a call tomorrow. Yeah okay ma'am. you can take in the report and we'll. Yes okay ma'am. You're from which place?
Speaker 1
194.25s
Ya okay madam.
Speaker 1
196.77s
yes okay. you are from which place ma'am?
Speaker 0
199.01s
I'm from Coimbatore.
Speaker 1
200.33s
Coimbatore. Okay, if possible we can make a doctor consultation through online also ma'am.
Speaker 0
205.15s
Okay fine we'll discuss about it. Yeah sure ma'am we'll call back tomorrow okay. Bye.
Speaker 1
205.17s
Okay fine we'll discuss about it. Yeah sure ma'am I will call back tomorrow okay.
Speaker 1
209.89s
Bye ma'am, have a good day.