A
Call Intelligence
Priya Gopinath with Nivitha — Feb 20, 2026 12:47
Deal Closed
Hot
Lead Source
Meta AdsCall History
1 attemptRep Performance
9.0/10
Pitch Effectiveness
9.0/10
Engagement
9.5/10
Conversion Probability
100.0%
Personalization
7.0/10
Technical Quality
9.0/10
Active Alerts
1Exceptional Performance: Nivitha
Nivitha scored 9.0/10 and closed the deal with Priya Gopinath. Great work!
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Closed
Package
DEXA Scan
Deal Value
₹2,500
Purchase Date
Feb 20, 2026
Calls Before Closure
1
Upsell Attempted
No
Cross-sell Attempted
No
Customer Profile
Gender
Female
Language Preference
English
Brand Awareness
High
Brand Sentiment
Positive
Budget Sensitivity
Low
Readiness to Buy
Hot
Decision Maker
Self
Lead Type
b2c
Campaign Source
Meta | Leads | 181 | AIWO Health
Conversation Flow
Opening Type
reference_previous
Opening Quality
Good
Rapport Building
Present
Needs Discovery
Present
Discovery Depth
Shallow
Discovery Questions
3
Pitch Start
18% into call
Pitch Approach
Educational/Informative
Closing Attempt
Yes
Closing Technique
assumptive_close
Call Ending
other
Call Structure
Duration
2:37 (158s)
Primary Language
English
Secondary Language
Tamil
Code Switching
Moderate
Total Speaker Turns
76
Rep Words / Customer Words
342 / 168
Rep Longest Monologue
13s
Customer Longest Monologue
6s
Silence Gaps (>2s)
0 (max 1.5s)
Interruptions
4
Sales Technique Assessment
Overall Sentiment
Positive
Rep Confidence
High
Needs-Based Selling
Yes
Value Stacking
Yes
Urgency Creation
Moderate
Script Adherence
High
Filler Words
Low
Follow-Up Commitment
Yes
Total Objections
1
Handled Successfully
1
Handling Rate
100%
Dominant Category
Product Knowledge
Objections
1| Objection | Category | Raised By | Handled | Technique | Quality |
|---|---|---|---|---|---|
|
What exactly are you going to be doing in that Dexa?
Okay, and what exactly are you going to be doing in that Dexa?
|
product knowledge | Customer | Yes | technical explanation | Excellent |
Products Discussed
1| Product | Mentioned By | Price | Customer Reaction | Context |
|---|---|---|---|---|
| dexa scan | Customer | 2500.00 | Positive | Primary reason for call; customer specifically asked for 'Dexcom' (corrected to DEXA). |
Key Moments
400:22
Price Disclosure
Customer accepts the 2500 INR price without hesitation, indicating high intent.
00:52
Customer-Initiated Closing
Customer asks to book the appointment before the agent even finishes the pitch.
01:11
Date Selection
Confirmation of Thursday the 26th as the appointment date.
02:19
Communication Preference
Customer clarifies she doesn't check email, steering the agent to WhatsApp for better engagement.
Discovery Questions
3
Q1
i o one eight one blood test enquiry pannirundheengala ma'am?
Q2
Doctor Chennai ma'am?
Q3
main I prefer date and timing to book the appointment ma'am.
Trust Signals
3
Customer asked for the agent's name
Customer shared email and agreed to WhatsApp contact
Customer followed instructions regarding fasting
Enthusiasm Signals
1
Promptly asking 'Then can I book an appointment?'
Resistance Signals
1
Initial confusion about 'Dexcom' vs 'DEXA'
Confusion Signals
1
Customer initially thought she needed to wait for the agent to check slots before picking a date
Topics Discussed
DEXA Scan
Pricing
Bone Density
Body Composition
Appointment Scheduling
Fasting Requirements
Clothing/Jewelry Instructions
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| Opening | 1 | neutral | Confirming identity and purpose of call. |
| Discovery/Pitch | 2 | neutral | Asking about price and scan details. |
| Closing | 3 | positive | Happy with the slot and instructions. |
Call Transcript
Click to expand
Speaker 1
1.67s
Hello
Speaker 0
2.03s
Hello. Hello.
Speaker 1
2.75s
Hello.
Speaker 0
4.31s
yes.
Speaker 1
4.81s
maam anveeth ayo health centeril ninnu peichuren.
Speaker 0
7.53s
Engirundhaanga?
Speaker 1
8.33s
aiyo maam.
Speaker 0
10.35s
Aa okay.
Speaker 1
11.39s
i o one eight one blood test enquiry pannirundheengala ma'am?
Speaker 0
14.79s
Yes yes for the Dexcom scan.
Speaker 1
15.35s
for the Dexcom scan.
Speaker 1
16.41s
okay maam. so eppo maam book pannanum exam ungalukku?
Speaker 0
19.77s
I wanted to know what is the price at.
Speaker 1
22.15s
aa 2500 maam.
Speaker 0
24.41s
Okay, and what exactly are you going to be doing in that Dexa?
Speaker 1
25.07s
and
Speaker 1
28.91s
and dexa is mainly for your to identify bone density ma'am. whether it is fragile or how and it will tell you how the chances of fractures that is like how fragile it is. and whether it is strong or what.
Speaker 0
34.25s
Okay.
Speaker 1
41.51s
apart from this you will get the results for muscle mass and your visceral fat and fat composition ma'am.
Speaker 0
47.77s
Okay.
Speaker 1
48.71s
dis is vaat dexa is.
Speaker 0
50.15s
Okay.
Speaker 1
51.23s
Doctor Chennai ma'am?
Speaker 0
52.45s
Yeah, yeah. Okay. Then can I book an appointment?
Speaker 1
53.11s
aa okay
Speaker 1
54.05s
Okay.
Speaker 1
57.29s
main I prefer date and timing to book the appointment ma'am. I will check with the slot so that
Speaker 0
62.69s
Yeah, check it and get back to me.
Speaker 1
64.67s
no ma'am we have slots. I just wanted to know your preferred date ma'am.
Speaker 0
67.77s
Oh, oh, that's a date. What about Thursday?
Speaker 1
71.63s
Colonic surgery right 26.
Speaker 1
74.53s
twenty six and all it's free ma'am no issues. so if you are planning by today or tomorrow adhukku thaan problem. ippo neenga twenty six book panreenganna we have slots. so morning two hours of fasting is required ma'am.
Speaker 0
77.09s
planning by today or tomorrow
Speaker 0
82.27s
Okay.
Speaker 0
84.95s
Okay, perfect.
Speaker 1
85.63s
okay. and neenga vandhu indha metals related-aa wear panreenga appadinaa wear something like clothing like a very comfortable clothing.
Speaker 0
93.97s
Yeah, cotton, no? Cotton.
Speaker 1
94.13s
of course,
Speaker 1
95.21s
coffee.
Speaker 1
96.71s
and metal earrings adhellam irundhaa anga ungalukku jewelry box koduppaanga. you can remove that also.
Speaker 0
98.49s
jewelry box
Speaker 0
100.15s
You can remove that also. Yeah yeah yeah.
Speaker 1
102.05s
Yeah.
Speaker 0
102.83s
Okay, no problem.
Speaker 1
104.31s
So
Speaker 0
104.63s
I know I'm speaking too.
Speaker 1
106.19s
Nivitha Ma'am.
Speaker 0
107.37s
Nivedita. Okay. Nivedita then let's hold it down for Thursday. How about the morning?
Speaker 1
108.23s
yaa okay
Speaker 1
111.69s
Ya okay.
Speaker 1
113.63s
Morning.
Speaker 0
113.99s
Two hours I have to be on two hours fast, no? What time do you want me to come?
Speaker 1
116.33s
Thank you.
Speaker 1
117.67s
so you can come at eleven o'clock. you can complete your breakfast before nine o'clock, okay?
Speaker 0
122.83s
Ya ya ya alpita.
Speaker 1
123.69s
Yeah okay so
Speaker 0
124.75s
11
Speaker 1
125.65s
yes ma'am. can i schedule the appointment for you?
Speaker 0
128.31s
Yeah. Yeah okay please.
Speaker 1
128.97s
ya okay please. ya this is my whatsapp number. i will share you a hi from this number.
Speaker 0
133.73s
okay namaste
Speaker 1
133.73s
just share me your mail id maam.
Speaker 0
136.19s
Okay and no don't send it on my mail I don't check my mail. No no ma'am I'll be
Speaker 1
139.53s
no no ma'am. I'll be sending from whatsapp. You just share your mail id. You will get a invitation for the dexa scan.
Speaker 0
142.97s
You will get a
Speaker 0
145.65s
oke oke.
Speaker 1
146.03s
Once I book the appointment, you can you get the ticket.
Speaker 0
147.75s
Okay.
Speaker 0
149.13s
Okay, and just write there in your WhatsApp that you're Navita from Dexa, okay?
Speaker 1
152.57s
Okay. Ya sure ma'am sure.
Speaker 0
153.69s
All right. Thanks, Nivedita.
Speaker 1
155.11s
bye maam haav e gud de.
Speaker 0
155.43s
Ma'am have a good day. Bye.
Speaker 1
157.33s
Bye.