A
Call Intelligence
Shivani H | Holistic Healer with Nivitha — Feb 14, 2026 11:12
Deal Lost
Cold
Lead Source
Meta AdsCall History
2 attemptsRep Performance
4.0/10
Pitch Effectiveness
0.0/10
Engagement
2.0/10
Conversion Probability
5.0%
Personalization
3.0/10
Technical Quality
0.0/10
Active Alerts
1No Close Attempt: Nivitha
Nivitha did not attempt to close on call with Shivani H | Holistic Healer. Coaching opportunity.
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Lost
Calls Before Closure
2
Upsell Attempted
No
Cross-sell Attempted
No
Customer Profile
Gender
Female
Language Preference
Hindi/English
Brand Awareness
Low
Brand Sentiment
Neutral/Skeptical
Budget Sensitivity
Unknown
Readiness to Buy
Cold
Decision Maker
Self
Lead Type
b2c
Campaign Source
Meta | Leads | 181 | AIWO Health
Conversation Flow
Opening Type
reference_previous
Opening Quality
Fair
Rapport Building
Missing
Needs Discovery
Present
Discovery Depth
Shallow
Discovery Questions
2
Pitch Approach
Inquiry-led
Closing Attempt
No
Closing Technique
None
Call Ending
other
Call Structure
Duration
0:40 (41s)
Primary Language
English
Secondary Language
Hindi
Code Switching
Moderate
Total Speaker Turns
12
Rep Words / Customer Words
78 / 21
Rep Longest Monologue
7s
Customer Longest Monologue
2s
Silence Gaps (>2s)
1 (max 2.0s)
Interruptions
0
Sales Technique Assessment
Overall Sentiment
Negative
Rep Confidence
Medium
Needs-Based Selling
Yes
Value Stacking
No
Urgency Creation
None
Script Adherence
Moderate
Filler Words
High
Follow-Up Commitment
No
Total Objections
1
Handled Successfully
0
Handling Rate
0%
Dominant Category
Need
Objections
1| Objection | Category | Raised By | Handled | Technique | Quality |
|---|---|---|---|---|---|
|
No current need
Right now we don't need. Thanks.
|
product_fit | Customer | No | none | Average |
Products Discussed
1| Product | Mentioned By | Price | Customer Reaction | Context |
|---|---|---|---|---|
| master health checkup | Rep | -- | Negative | Referencing the lead's interest in regular checkups. |
Key Moments
300:06
Agent Identification
Customer switches from Hindi to English but remains guarded.
00:26
Direct Denial
Customer says 'No no' to having health goals, effectively killing the discovery phase.
00:39
Call Termination
Customer explicitly rejects the service and ends the interaction.
Discovery Questions
2
Q1
do you have any specific health goal or any health concern?
Q2
what is the purpose of your submitting the form?
Resistance Signals
3
Direct denial of health concerns
Questioning the purpose of the call
Abrupt termination
Confusion Signals
1
Customer seemed to forget why they filled the form
Topics Discussed
Health checkups
Form inquiry
Health goals
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| Opening | 1 | neutral | Asks 'who is speaking' in Hindi with a guarded tone. |
| Discovery | 2 | neutral | Denies having health goals or concerns. |
| Closing | 3 | negative | Abruptly ends the call stating no need. |
Call Transcript
Click to expand
Speaker 1
0.39s
Hello.
Speaker 0
1.35s
hello ma'am mrs. shivani.
Speaker 1
3.45s
Nahi, aap kon bol rahe hain?
Speaker 0
6.11s
this is nimitha from i o health ma'am.
Speaker 1
9.97s
So
Speaker 0
10.99s
kaaling phram ai o helth e a dabli o.
Speaker 1
13.67s
Okay.
Speaker 0
14.67s
um we received an inquiry regarding uh health related like you'll be doing your health checkups regularly.
Speaker 0
21.61s
aajal vaaṇṭiḍu nōḍu ḍu yu hāv enī spesiphik helth gōl ar enī helth kansarn māy?
Speaker 1
26.69s
No no.
Speaker 0
28.23s
so just what is the theory about like uh so what is the purpose of your submitting the form ma'am like we'll be doing regularly just
Speaker 0
35.61s
want to know what Naivo will be doing?
Speaker 1
39.11s
Right now we don't need. Thanks.