A
Call Intelligence
Meet Gajjar with Nivitha — Feb 11, 2026 10:40
Deal Lost
Warm
Call History
1 attemptRep Performance
8.0/10
Pitch Effectiveness
8.0/10
Engagement
8.5/10
Conversion Probability
60.0%
Personalization
7.0/10
Technical Quality
8.0/10
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Lost
Calls Before Closure
1
Upsell Attempted
No
Cross-sell Attempted
No
Customer Profile
Gender
Male
Language Preference
English
Brand Awareness
Low
Brand Sentiment
Neutral
Budget Sensitivity
Moderate
Readiness to Buy
Warm
Decision Maker
Primary
Lead Type
new_inquiry
Conversation Flow
Opening Type
warm_callback
Opening Quality
Good
Rapport Building
Present
Needs Discovery
Present
Discovery Depth
Moderate
Discovery Questions
4
Pitch Start
25% into call
Pitch Approach
Feature-heavy
Closing Attempt
Yes
Closing Technique
assumptive_close
Call Ending
natural_end
Call Structure
Duration
5:57 (358s)
Primary Language
English
Secondary Language
Hindi
Code Switching
Low
Total Speaker Turns
105
Rep Words / Customer Words
582 / 248
Rep Longest Monologue
38s
Customer Longest Monologue
11s
Silence Gaps (>2s)
2 (max 2.5s)
Interruptions
4
Sales Technique Assessment
Overall Sentiment
Positive
Rep Confidence
High
Needs-Based Selling
Yes
Value Stacking
Yes
Urgency Creation
Moderate
Script Adherence
High
Filler Words
Moderate
Follow-Up Commitment
Yes
Total Objections
1
Handled Successfully
1
Handling Rate
100%
Dominant Category
Price
Objections
1| Objection | Category | Raised By | Handled | Technique | Quality |
|---|---|---|---|---|---|
|
Price confirmation
four lakh fifty thousand. Yes sir. oke oke.
|
price | Customer | Yes | value stacking | Good |
Products Discussed
2| Product | Mentioned By | Price | Customer Reaction | Context |
|---|---|---|---|---|
| healthcation program | Rep | 450000.00 | Neutral | Comprehensive diagnostic and retreat package. |
| healthcation program | Rep | -- | Interested | Extended version of the retreat. |
Key Moments
400:36
Customer identifies knee injury and detox goal.
Sets the primary sales hook for the 'regeneration' pitch.
01:36
Rep mentions Leela Palace stay.
Establishes the luxury/premium positioning of the service.
02:51
Price reveal of 4.5 Lakhs.
Critical moment where the customer acknowledges the high-ticket nature without hanging up.
05:34
Customer confirms interest in 'couple' offer.
Increases potential deal value and indicates higher intent.
Discovery Questions
4
Q1
you have any health goal or any health concerns?
Q2
Your age please?
Q3
yor gud neym sar?
Q4
when you are planning for the program sir?
Trust Signals
3
Sharing full name and age
Asking about booking lead time
Confirming couple status
Enthusiasm Signals
2
Asking 'How does it work?'
Requesting both itineraries
Resistance Signals
2
Clarifying the high price point
Stating he hasn't decided on dates yet
Confusion Signals
1
Clarifying if the stay is at the center or elsewhere
Topics Discussed
Detoxification
Knee Injury
Leela Palace Chennai
Epigenetics
Gut Microbiome
IO 181 Blood Test
Age Reversal
5-Day vs 7-Day Programs
Couple Discounts
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| Opening | 1 | neutral | Inquisitive about location and nature of the center. |
| Discovery | 2 | neutral | Shared personal details and health goals. |
| Pitch | 3 | neutral | Listened to the extensive list of tests and luxury stay details. |
| Closing | 4 | positive | Wants to review documentation before committing. |
Call Transcript
Click to expand
Speaker 1
0.23s
Hello.
Speaker 0
1.37s
hello
Speaker 1
3.07s
Yes.
Speaker 0
3.85s
sar, gud morning. dis is nimitha from ai o.
Speaker 1
7.39s
ya.
Speaker 0
8.05s
aa we did an enquiry from your side sir. just looking for others. just wanted to your concern sir.
Speaker 1
14.57s
Yeah, uh you have this uh rehabilitation center, right?
Speaker 0
19.65s
Yes sir.
Speaker 1
21.09s
okay where is it located?
Speaker 0
22.79s
chennai sir you are from which place sir?
Speaker 1
25.53s
vi ar phram maharashtra.
Speaker 0
26.91s
oke.
Speaker 1
27.11s
Okay.
Speaker 1
29.01s
It's in Chennai. Yes sir.
Speaker 0
30.07s
yes sir. so just want to know what's your concern so you have any health goal or any health concerns.
Speaker 1
36.91s
no, I don't have any health concern. I have also knee injury and I just want detoxification to be done.
Speaker 0
43.41s
okay sir.
Speaker 1
43.59s
Okay sir.
Speaker 0
45.69s
So we have programs like seven D five D health care programs. So you'll have it you'll be getting a rate along with the diagnostics of.
Speaker 1
55.01s
oke oke.
Speaker 0
56.23s
So is this a collecting topic sir?
Speaker 1
57.59s
So how does it work like? Yeah yeah tell me.
Speaker 0
60.39s
Yes sir. Your age please?
Speaker 1
63.69s
M forty six.
Speaker 0
64.73s
yor gud neym sar?
Speaker 1
66.57s
Meat, gajjar.
Speaker 0
67.71s
Sorry?
Speaker 1
68.95s
meet gajjar em double e ti.
Speaker 0
70.59s
oke.
Speaker 1
72.39s
ji e double je e aar.
Speaker 0
75.01s
oke sir
Speaker 0
77.27s
es tel mi frank.
Speaker 0
80.51s
Hello.
Speaker 1
81.55s
Hello.
Speaker 0
82.17s
Ah yes sir. Uh so just wanted to know whether you will be planning for stay at Chennai for two days, five days or seven days sir? So accordingly we can plan the health station program for you.
Speaker 1
94.11s
So the stay will be at your place or like how
Speaker 0
96.67s
aa your stay will be at leela palace sir. so fully completely your meals and stay will be on us only.
Speaker 1
103.59s
oke oke.
Speaker 0
105.89s
And in this you will be having a blood test, scans, full diagnostic package will you have. Like amino acid food intolerance test and physical assessment.
Speaker 0
116.75s
and epigenetic test.
Speaker 1
117.11s
epigenetic
Speaker 0
118.31s
And I was sculpt if you have any like fat accumulated in your stomach, right? Abdomen?
Speaker 0
123.63s
so you'll be having ios cult and along with this ecg echo. the first day itself you have the scans and all.
Speaker 1
124.09s
Be having
Speaker 1
130.87s
oke.
Speaker 0
131.57s
Okay, on the second day you will get a gut microbiome test, vital checks, and vivo 2 max and food stability, yoga session you will have and matching therapies with the music, everything will come on the second day.
Speaker 1
140.77s
Okay.
Speaker 1
144.85s
oke.
Speaker 0
145.49s
And third day like psychological counseling, stability dance, dental consultation, same IO sculpt, gym service, sauna, spa, everything will come under for the third day food service and all sir.
Speaker 1
154.67s
Welcome.
Speaker 1
157.69s
Okay.
Speaker 0
159.17s
So,
Speaker 1
160.55s
There is a third three day this thing.
Speaker 0
162.67s
five days.
Speaker 1
164.53s
Okay.
Speaker 0
165.09s
It's it's a friendly program.
Speaker 1
167.33s
Okay. And for one person what are the charges?
Speaker 0
171.53s
four lakh fifty thousand sir for one person.
Speaker 1
174.89s
four lakh fifty thousand.
Speaker 0
175.97s
Yes sir.
Speaker 1
177.47s
oke oke.
Speaker 0
179.65s
so if you're planning for a complete diagnostic package along with the retreatna you can go for the five day health care program sir.
Speaker 1
185.97s
Okay.
Speaker 0
186.95s
it will help you for the detoxification as well as regeneration also. so if you have
Speaker 1
191.13s
Okay okay.
Speaker 0
191.89s
Uh so people with health not not even like health concerns but some food habits or else like our environment changes right. Right. Uh so obviously we don't know where we live.
Speaker 0
204.35s
uh like where uh we know our biological age right? you you told you are forty six. so we don't know where our organs are. uh maybe uh somebody's uh lung will be like in a perfect good perfect place but we don't know where our heart is. so we can like reverse the age also.
Speaker 0
221.03s
doctors will be recommending you what kind of food supplements you have to take or what food changes you have to do and what kind of lifestyle modification you have to do for the reverse aging.
Speaker 1
221.35s
Okay.
Speaker 1
232.05s
oke oke.
Speaker 0
232.65s
so this will be like uh this will be uh teach for you like they will guide you like how you have to change all those things in the fridays.
Speaker 1
240.85s
Okay.
Speaker 0
241.35s
so not simply based on your reports, based on the blood test, this blood test like i o one eighty one blood test, it's a comprehensive blood test.
Speaker 1
248.49s
Okay.
Speaker 0
249.79s
okay it gives a complete picture of your body. okay along with the diagnostics they will help you to change the lifestyle modifications up to the modifications.
Speaker 1
257.49s
Okay.
Speaker 1
259.07s
Good.
Speaker 0
261.35s
So,
Speaker 1
262.13s
and how like how in advance how much in advance I have to tell you that. I'll be visiting like.
Speaker 0
269.31s
yaa pricing
Speaker 1
269.61s
Pricing DP booking
Speaker 0
271.31s
aa ya sir you have to make an advance payment before so that i can book a slot for you.
Speaker 1
275.99s
No no no the slot was that is what I'm asking how in advance how much I have to tell you what how much time before I have to tell you that when I'm coming right.
Speaker 0
283.87s
Yeah yeah I understand.
Speaker 0
287.01s
so when you are planning for the program sir?
Speaker 1
290.39s
Next.
Speaker 0
290.53s
yu haav an nekst mant. aa nekst mant bai det eni eni kanfarmēṣan det saar?
Speaker 0
296.53s
No, you did not yet decided.
Speaker 1
296.53s
No you did not yet decided. Okay okay. Okay sir.
Speaker 0
298.87s
oke sir. so at least at least a week i need the time sir. so to organize these things. ya. at least a week is enough for it.
Speaker 1
303.95s
to organize these things.
Speaker 1
305.47s
Okay.
Speaker 1
308.29s
Okay.
Speaker 0
309.65s
ai vashyaar yu da aaitanari saar. jaast haav e luk at da aaitanari.
Speaker 1
312.73s
share it cross I'll just go through it.
Speaker 0
315.97s
ya sure sir.
Speaker 1
316.47s
And get back to you on that.
Speaker 0
318.69s
ya ya shur. so whenever you have a plan na just give a call back to the same number and whatever your queries just give a call back i am ready to help you at any time. ok.
Speaker 1
326.53s
shyar sir, ai il do dhat. ya.
Speaker 0
327.75s
yaa okay sir. so i will share the itineraries of five days and seven days or is only five days sir?
Speaker 1
328.67s
Okay.
Speaker 1
333.09s
Okay, sure.
Speaker 0
334.07s
ya okay. both both. ya okay. so you will be coming single or as a couple sir because we have offer for couple also.
Speaker 1
334.49s
Okay. Yeah, okay.
Speaker 0
340.39s
coming as a couple.
Speaker 0
342.61s
I can make the drop okay. I will share you the pricing details also.
Speaker 1
346.19s
okay do do that please. ya okay.
Speaker 0
347.51s
ya, okay sir. okay, this is nivita, just save this number.
Speaker 1
348.73s
Okay,
Speaker 1
351.47s
ya okay. yes sir.
Speaker 0
351.85s
Okay. Yes sir. Ya.
Speaker 1
353.89s
oke thank you.
Speaker 0
354.51s
Bye sir have a good day.
Speaker 1
355.83s
Bye.
Speaker 0
357.23s
Bye.