A
Call Intelligence
None with Nivitha — Feb 09, 2026 15:53
Deal Lost
Warm
Call History
1 attemptRep Performance
4.0/10
Pitch Effectiveness
2.0/10
Engagement
4.0/10
Conversion Probability
20.0%
Personalization
3.0/10
Technical Quality
0.0/10
Active Alerts
2No Close Attempt: Nivitha
Nivitha did not attempt to close on call with None. Coaching opportunity.
No Rapport or Discovery: Nivitha
Nivitha skipped both rapport building and needs discovery on call with None.
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Lost
Calls Before Closure
1
Upsell Attempted
No
Cross-sell Attempted
No
Customer Profile
Gender
Male
Language Preference
English
Brand Awareness
High
Brand Sentiment
Neutral
Budget Sensitivity
Unknown
Readiness to Buy
Cold
Decision Maker
Self
Lead Type
new_inquiry
Conversation Flow
Opening Type
reference_previous
Opening Quality
Fair
Rapport Building
Missing
Needs Discovery
Missing
Discovery Depth
None
Discovery Questions
0
Pitch Start
81% into call
Pitch Approach
Reactive
Closing Attempt
No
Closing Technique
None
Call Ending
natural_end
Call Structure
Duration
1:03 (64s)
Primary Language
English
Secondary Language
Hindi
Code Switching
Low
Total Speaker Turns
18
Rep Words / Customer Words
84 / 62
Rep Longest Monologue
7s
Customer Longest Monologue
10s
Silence Gaps (>2s)
2 (max 5.0s)
Interruptions
2
Sales Technique Assessment
Overall Sentiment
Neutral
Rep Confidence
Medium
Needs-Based Selling
No
Value Stacking
No
Urgency Creation
None
Script Adherence
Low
Filler Words
High
Follow-Up Commitment
No
Total Objections
1
Handled Successfully
1
Handling Rate
100%
Dominant Category
Timing
Objections
1| Objection | Category | Raised By | Handled | Technique | Quality |
|---|---|---|---|---|---|
|
Already completed service elsewhere/recently
I told Sanjeev I got my blood done but in two months I'll get it done again.
|
timing/need | Customer | Yes | acceptance & future invitation | Average |
Products Discussed
1| Product | Mentioned By | Price | Customer Reaction | Context |
|---|---|---|---|---|
| master health checkup | Rep | -- | Neutral | General offer for future requirements. |
Key Moments
200:32
Customer Interruption
Customer clarifies he has already been contacted by Sanjeev, indicating a CRM/Communication gap between agents.
00:46
Timeline Disclosure
Customer provides a clear 2-month window for his next requirement.
Trust Signals
1
Customer mentions specific previous agent (Sanjeev) by name.
Resistance Signals
1
Customer states he already received a call and already did his blood work.
Topics Discussed
Previous communication
Blood tests
Health checkups
Future follow-up
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| Opening | 1 | neutral | Standard greeting. |
| Middle | 2 | neutral | Explaining he already spoke to someone and doesn't need immediate help. |
| Closing | 3 | neutral | Agrees to call back if needed. |
Call Transcript
Click to expand
Speaker 1
0.41s
Hi, if you record your name and reason for calling, I'll see if this person is available.
Speaker 1
7.61s
haay saadhaar jeet nivethaar phraam ai o saport teem.
Speaker 1
15.45s
halo. halo. haan. haan. haay sir. dis is nivita phram ayoo saport.
Speaker 1
22.17s
Hello.
Speaker 0
25.13s
Hello.
Speaker 1
25.67s
aa saar me odagal.
Speaker 0
27.61s
ya ya i ken huil.
Speaker 1
28.57s
aa yes, there is an enquiry regarding a high wall health sir. just wanted to
Speaker 0
32.29s
Yeah yeah I I just spoke to I spoke to yes two days ago I I already I already received a call from I said this.
Speaker 1
42.47s
Sanjay sir.
Speaker 0
43.53s
sanjeev sanjeev
Speaker 1
44.43s
Yes sir.
Speaker 0
46.53s
Yeah. So I told Sanjeev I got my blood done but in two months I'll get it done again. Yes okay sir.
Speaker 1
52.15s
yes okay sir. so if you have any requirement for a blood test or any health regarding checkup just give a call back to the same number okay.
Speaker 0
59.23s
Okay.
Speaker 0
60.23s
Yeah, hybrid.
Speaker 1
61.09s
yaa okay. so haav e gud day. baay.
Speaker 0
61.31s
Okay.
Speaker 0
63.25s
bye.