A
Call Intelligence
None with Nivitha — Feb 10, 2026 12:44
Deal Lost
Cold
Call History
2 attemptsRep Performance
4.0/10
Pitch Effectiveness
2.0/10
Engagement
3.0/10
Conversion Probability
10.0%
Personalization
3.0/10
Technical Quality
0.0/10
Active Alerts
2No Close Attempt: Nivitha
Nivitha did not attempt to close on call with None. Coaching opportunity.
No Rapport or Discovery: Nivitha
Nivitha skipped both rapport building and needs discovery on call with None.
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Lost
Calls Before Closure
2
Upsell Attempted
No
Cross-sell Attempted
No
Customer Profile
Gender
Male
Language Preference
English/Hindi
Brand Awareness
Existing Lead
Brand Sentiment
Neutral
Budget Sensitivity
Unknown
Readiness to Buy
Cold
Decision Maker
Self
Lead Type
follow_up
Conversation Flow
Opening Type
reference_previous
Opening Quality
Fair
Rapport Building
Missing
Needs Discovery
Missing
Discovery Depth
None
Discovery Questions
0
Pitch Start
40% into call
Pitch Approach
Service-oriented follow-up
Closing Attempt
No
Closing Technique
None
Call Ending
natural_end
Call Structure
Duration
0:36 (37s)
Primary Language
English
Secondary Language
Hindi
Code Switching
Low
Total Speaker Turns
15
Rep Words / Customer Words
58 / 22
Rep Longest Monologue
6s
Customer Longest Monologue
3s
Silence Gaps (>2s)
0 (max 1.2s)
Interruptions
2
Sales Technique Assessment
Overall Sentiment
Neutral
Rep Confidence
Medium
Needs-Based Selling
No
Value Stacking
No
Urgency Creation
None
Script Adherence
High
Filler Words
Moderate
Follow-Up Commitment
No
Total Objections
1
Handled Successfully
0
Handling Rate
0%
Dominant Category
Logistics
Objections
1| Objection | Category | Raised By | Handled | Technique | Quality |
|---|---|---|---|---|---|
|
Currently out of station
Currently I am at auto station.
|
logistics/timing | Customer | No | passive acceptance | Poor |
Products Discussed
1| Product | Mentioned By | Price | Customer Reaction | Context |
|---|---|---|---|---|
| aiwo 181 blood test | Rep | -- | Negative | Checking if the customer has taken the test yet. |
Key Moments
200:14
Product Identification
Agent identifies the specific test (IU 181) the customer enquired about.
00:26
Logistical Objection
Customer mentions being outstation, effectively ending the sales opportunity for this call.
Resistance Signals
1
Currently I am at auto station
Topics Discussed
Blood test enquiry
Current availability
Feedback
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| Opening | 1 | neutral | Standard greeting. |
| Discovery | 2 | neutral | States he has not taken the test and is away. |
| Closing | 3 | neutral | Wishes the agent a good day. |
Call Transcript
Click to expand
Speaker 1
0.41s
Hello. Hello. Hello. Aa sir is it
Speaker 0
1.03s
Hello.
Speaker 0
1.61s
Hello.
Speaker 0
2.31s
Hello.
Speaker 0
3.03s
haa sir is it that?
Speaker 1
4.97s
Yes, teacher.
Speaker 0
5.81s
dis is nivitha from i o wellness center.
Speaker 0
10.47s
kaaling phiram ai o saport teem saar.
Speaker 1
12.15s
Okay.
Speaker 0
14.35s
where is the enquiry for IU one eight one blood test? Just a feedback call regarding whether you have taken the blood test sir.
Speaker 1
21.29s
No no not taken focus.
Speaker 0
22.85s
aa sir, just wanted to know when you are planning for blood test sir?
Speaker 1
26.97s
Currently I am at auto station.
Speaker 0
29.69s
so okay. so so whenever you come back just give a call back to the same numbers okay.
Speaker 0
34.21s
bye sir have a good day.
Speaker 1
35.95s
You too.