A
Call Intelligence
Pillari Channaiah with Nivitha — Feb 16, 2026 12:00
Deal Lost
Warm
Lead Source
Meta AdsCall History
2 attemptsRep Performance
5.0/10
Pitch Effectiveness
0.0/10
Engagement
3.0/10
Conversion Probability
30.0%
Personalization
2.0/10
Technical Quality
0.0/10
Active Alerts
2No Rapport or Discovery: Nivitha
Nivitha skipped both rapport building and needs discovery on call with Pillari Channaiah.
No Close Attempt: Nivitha
Nivitha did not attempt to close on call with Pillari Channaiah. Coaching opportunity.
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Lost
Calls Before Closure
2
Upsell Attempted
No
Cross-sell Attempted
No
Customer Profile
Gender
Male
Language Preference
Kannada
Brand Awareness
Low
Brand Sentiment
Neutral
Readiness to Buy
Cold
Decision Maker
Self
Lead Type
paid
Campaign Source
Meta | Leads | 181 | AIWO Health
Conversation Flow
Opening Type
self_introduction
Opening Quality
Fair
Rapport Building
Missing
Needs Discovery
Missing
Discovery Depth
None
Discovery Questions
0
Pitch Approach
Closing Attempt
No
Closing Technique
None
Call Ending
escalation
Call Structure
Duration
0:32 (33s)
Primary Language
English
Secondary Language
Kannada
Code Switching
High
Total Speaker Turns
13
Rep Words / Customer Words
52 / 8
Rep Longest Monologue
4s
Customer Longest Monologue
1s
Silence Gaps (>2s)
1 (max 3.0s)
Interruptions
0
Sales Technique Assessment
Overall Sentiment
Neutral
Rep Confidence
Medium
Needs-Based Selling
No
Value Stacking
No
Urgency Creation
None
Script Adherence
Low
Filler Words
High
Follow-Up Commitment
Yes
Total Objections
1
Handled Successfully
1
Handling Rate
100%
Dominant Category
Communication
Objections
1| Objection | Category | Raised By | Handled | Technique | Quality |
|---|---|---|---|---|---|
|
Language barrier
and it's a lie. [Likely mis-transcription of 'I don't know' or 'No English']
|
communication | Customer | Yes | alternative solution | Good |
Key Moments
200:17
Language Preference Check
Agent realizes the customer is not comfortable in English, pivoting the call strategy.
00:29
Commitment to Kannada Callback
Ensures the lead is not lost by promising a native language speaker.
Resistance Signals
2
Confusion about brand name
Language barrier
Confusion Signals
2
Enadu? (What is it?)
aayiramcha
Topics Discussed
Brand Identification
Language Preference
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| Opening | 1 | neutral | Customer is confused by the brand name. |
| Language Check | 2 | neutral | Customer indicates lack of comfort with English. |
Call Transcript
Click to expand
Speaker 0
1.75s
Hello
Speaker 0
5.17s
Hello
Speaker 0
7.39s
haa hai dis is nimitha from i o health.
Speaker 0
10.87s
aa calling from i o health.
Speaker 1
13.23s
aayiramcha
Speaker 0
14.35s
ai o e ai dablu o
Speaker 1
16.61s
Enadu?
Speaker 0
17.89s
aa you are comfortable with english?
Speaker 1
20.87s
and it's a lie.
Speaker 0
22.13s
okay sir. compared with language?
Speaker 1
25.29s
Huh?
Speaker 0
26.05s
language is language kannada tamil telugu.
Speaker 1
29.07s
and then
Speaker 0
29.93s
oke sar. kannada executive kaalibaag ekaadimi. oke.