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Call Intelligence

None with Nivitha — Feb 11, 2026 13:21

Deal Lost Warm
Customer None
Phone +919901885340
Rep Nivitha
Team Sales
Date 2026-02-11 13:21
Duration 6:53
Source None

Call History

6 attempts
Total Attempts6
First CallFeb 11, 2026
Last CallFeb 13, 2026
Total Talk Time13.1 min
Rep Performance
8.5/10
Pitch Effectiveness
8.0/10
Engagement
9.0/10
Conversion Probability
80.0%
Personalization
8.0/10
Technical Quality
9.0/10

Score Radar

Sentiment Arc

Talk Ratio

Sales Outcome

Deal Status Deal Lost
Discount Offered 5.00%
Calls Before Closure 6
Upsell Attempted Yes
Cross-sell Attempted No

Customer Profile

Gender Male
Language Preference Tamil
Brand Awareness Moderate
Brand Sentiment Skeptical but curious
Budget Sensitivity Medium
Readiness to Buy Warm
Decision Maker Primary
Lead Type inbound

Conversation Flow

Opening Type inquiry_response
Opening Quality Good
Rapport Building Present
Needs Discovery Present
Discovery Depth Moderate
Discovery Questions 3
Pitch Start 15% into call
Pitch Approach Value-based differentiation
Closing Attempt Yes
Closing Technique assumptive_close
Call Ending customer_thinking

Call Structure

Duration 6:53 (414s)
Primary Language Tamil
Secondary Language English
Code Switching Moderate
Total Speaker Turns 105
Rep Words / Customer Words 642 / 388
Rep Longest Monologue 25s
Customer Longest Monologue 14s
Silence Gaps (>2s) 3 (max 3.5s)
Interruptions 8

Sales Technique Assessment

Overall Sentiment Positive
Rep Confidence High
Needs-Based Selling Yes
Value Stacking Yes
Urgency Creation Low
Script Adherence Moderate
Filler Words Low
Follow-Up Commitment Yes
Total Objections 2
Handled Successfully 2
Handling Rate
100%
Dominant Category Value Differentiation

Objections

2
Objection Category Raised By Handled Technique Quality
Service availability in Bangalore
illa service illannu sollunga sir Bengaluru-la andha place-la.
 logistics Customer Yes direct confirmation Excellent
Price/Value vs Local Labs
Aarthi Labs-la pannalum adhe idhudhaane panna poranga ungalukku.
 price Customer Yes value stacking Good

Products Discussed

2
Product Mentioned By Price Customer Reaction Context
aiwo 100 blood test Rep Mentioned Interested Initial package discussed for screening.
118 biomarkers package Rep -- Positive Recommended for better cancer profiling.

Key Moments

4
00:37
Competitive Differentiation
Rep explains why AIWO is better than Aarthi/Thyrocare by focusing on Omega markers.
02:03
Family Discount Offer
Customer asks for a package for him and his brother; Rep offers a 5% discount.
05:10
Payment Inquiry
Customer asks about credit card payments, indicating high purchase intent.
05:49
Post-Result Support Question
Customer asks what happens if a marker is positive, showing deep consideration of the service.

Discovery Questions

3
Q1 Enna health goal irukku?
Q2 Enna health concern irukku?
Q3 Rendu perukku naanum en brother-um edukkanumna evvalavu package?

Trust Signals

3
Asking about lab certification
Asking about doctor availability for positive results
Inquiring about payment security (Credit Card)

Enthusiasm Signals

2
Asking for a discount for a family booking
Requesting the sample report immediately

Resistance Signals

2
Price comparison with Aarthi Labs
Confusion about why processing happens in Bangalore if the center is in Chennai

Confusion Signals

2
Logistics of blood sample transport between cities
Difference between 105 and 118 biomarkers

Topics Discussed

Bangalore Service Biomarkers Cancer Markers Omega Markers Thyrocare Partnership Lab Processing Logistics Doctor Consultation Diet Consultation Pricing and Discounts Credit Card Payment

Sentiment Arc Detail

Phase Order Sentiment Note
Opening 1 neutral Clarifying service location.
Middle 2 neutral Questioning the difference between AIWO and famous labs.
Closing 3 neutral Asking about payment methods and next steps.

Call Transcript

Click to expand
Source File +919901885340 11-2-2026, 1-21-46pm.mp3
Transcript +919901885340_11-2-2026,_1-21-46pm_transcript.json
Ingested 2026-03-01 11:20
Call ID #20020