A
Call Intelligence
None with Nivitha — Feb 11, 2026 12:53
Deal Lost
Warm
Call History
6 attemptsRep Performance
8.5/10
Pitch Effectiveness
8.0/10
Engagement
9.0/10
Conversion Probability
60.0%
Personalization
9.0/10
Technical Quality
8.0/10
Active Alerts
1No Close Attempt: Nivitha
Nivitha did not attempt to close on call with None. Coaching opportunity.
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Lost
Calls Before Closure
6
Upsell Attempted
Yes
Cross-sell Attempted
No
Customer Profile
Gender
Male
Language Preference
Tamil
Brand Awareness
Moderate
Brand Sentiment
Neutral
Budget Sensitivity
High
Readiness to Buy
Warm
Decision Maker
Primary
Lead Type
new_inquiry
Conversation Flow
Opening Type
warm_callback
Opening Quality
Good
Rapport Building
Present
Needs Discovery
Present
Discovery Depth
Deep
Discovery Questions
4
Pitch Start
18% into call
Pitch Approach
Consultative
Closing Attempt
No
Closing Technique
None
Call Ending
follow_up_scheduled
Call Structure
Duration
6:08 (369s)
Primary Language
Tamil
Secondary Language
English
Code Switching
High
Total Speaker Turns
105
Rep Words / Customer Words
542 / 488
Rep Longest Monologue
28s
Customer Longest Monologue
32s
Silence Gaps (>2s)
4 (max 3.5s)
Interruptions
8
Sales Technique Assessment
Overall Sentiment
Mixed
Rep Confidence
High
Needs-Based Selling
Yes
Value Stacking
Yes
Urgency Creation
Moderate
Script Adherence
Low
Filler Words
Low
Follow-Up Commitment
Yes
Total Objections
2
Handled Successfully
1
Handling Rate
50%
Dominant Category
Price/Logistics
Objections
2| Objection | Category | Raised By | Handled | Technique | Quality |
|---|---|---|---|---|---|
|
High Price
Adhu vandhu ungalukku ezhuvathu aindhu aayiram varum sir. ... Aa seventy five thousand aa.
|
price | Customer | Yes | downselling | Excellent |
|
Serviceability/Location
Andha current placela engalukku service illa.
|
logistics | Rep | No | researching alternatives | Average |
Products Discussed
2| Product | Mentioned By | Price | Customer Reaction | Context |
|---|---|---|---|---|
| blood test | Rep | 5000.00 | Interested | Initial recommendation for full body analysis. |
| aiwo 360 program | Rep | 75000.00 | Price_Sensitive | Full body screening including physiotherapy and microbiome. |
Key Moments
401:48
Language Switch
Switching to Tamil significantly increased the customer's comfort and willingness to share personal details.
02:20
Cancer Disclosure
Customer reveals mother's stomach cancer, changing the call from a general inquiry to a high-intent emotional sale.
03:42
Fear of Suffering
Customer admits he'd rather die of a heart attack than suffer like his mother, providing a deep psychological hook for the agent.
05:33
Serviceability Issue
The agent discovers the specific Bengaluru pincode is not currently serviced, creating a major friction point.
Discovery Questions
4
Q1
What's your age sir?
Q2
You're planning for yourself or else like any other?
Q3
Have you taken any blood test or any health related test sir?
Q4
Generally cancer eppa sir screen panneenga ammakku irukkunnu?
Trust Signals
3
Sharing deep personal family health trauma
Providing specific pincode for service check
Asking for a specific callback time
Enthusiasm Signals
1
Asking 'Ennalam blood test?' (What are the blood tests?)
Resistance Signals
2
Price shock at 75k
Mentioning existing hospital (Manipal) relationship
Confusion Signals
1
Confusion over why the agent needs to know previous test history
Topics Discussed
Master Health Checkup
IO 180 Blood Test
360 Program
Stomach Cancer
Cardiac Risk
Bengaluru Serviceability
Manipal Hospital
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| Opening | 1 | neutral | Standard inquiry about prices. |
| Discovery | 2 | neutral | Discussing mother's cancer and the pain of watching her suffer. |
| Pitch | 3 | neutral | Engaged with the idea of 'future risk' screening. |
| Closing | 4 | neutral | Currently at the hospital, needs to be called back. |
Call Transcript
Click to expand
Speaker 1
0.71s
Hello
Speaker 0
1.53s
Hello
Speaker 1
2.43s
Mm, ya.
Speaker 0
3.09s
Aa hi sir this is Nivitha from IO.
Speaker 1
5.63s
Aiyo okay okay.
Speaker 0
6.89s
Sir you were enquiring about the whole body master checkup right sir?
Speaker 1
11.41s
Mm mm, ya full body mass checkup, how much is the charge and it is covered for what and all test?
Speaker 0
19.33s
Aa yes sir, basically just wanted to know what's your age sir? You're planning for yourself or else like any other.
Speaker 1
23.19s
Aa
Speaker 1
24.53s
Ya ya 44 my myself and my brother
Speaker 0
28.77s
Okay sir, so we have different kinds of tests.
Speaker 0
33.47s
Aa so have you taken any blood test or any health related test sir? So scans, xrays, anything else?
Speaker 1
41.35s
That's a the way a formal one year test we normally do it.
Speaker 0
46.17s
Okay.
Speaker 1
47.47s
But but why do you want that one? Is it just to
Speaker 0
53.23s
It's not man just wanted to know what all test you have taken already just to confirm it that's it sir.
Speaker 1
58.53s
So if you have taken, you know, if you have taken that, you will leave that and take the other test, sir. Aa ya.
Speaker 0
64.35s
Aa ya yes sir.
Speaker 1
66.35s
So
Speaker 0
66.37s
So we have a blood test like IO one eight even which is a comprehensive one.
Speaker 1
70.25s
Mm
Speaker 0
70.65s
Okay, which covers your liver functioning, kidney functioning, cardiac wrist markers, heavy pants, heavy metal screening, lipid profiles, so everything will come under the single package. This is a blood test. It's a complete blood analysis and urine analysis.
Speaker 0
84.55s
Okay, uh and if you take as this a program like a master health checkup, you will be getting ECG, echo, food intolerance test.
Speaker 1
84.61s
Okay.
Speaker 1
92.33s
Vena one minute be online vena one minute just.
Speaker 0
94.99s
Ya ya sure sure sure.
Speaker 0
98.49s
Koopiduraaru.
Speaker 1
100.13s
Pekkuriyaa? Illa illa.
Speaker 1
105.95s
Iruvaaga kaana? Ya Madam, please tell me.
Speaker 0
108.65s
Aa sir, you comfortable with Tamil sir?
Speaker 1
111.01s
Aa theriyum sollunga.
Speaker 0
111.97s
Aa so neenga oru master health checkup-aa edukkanumnaa physiotherapy program-nu ondru irukku, adhula vandhu ungaloda complete body screening-nu sollidalaam okay-vaa.
Speaker 1
115.19s
Sari sari.
Speaker 0
120.31s
Idhula vandhu ECG, Echo, Food Intolerance Blood Test, gut micro gut related issues edhuna irukkunna gut related andha gut health paakkuradhukku gut microbiome test irukku.
Speaker 1
120.33s
Mm
Speaker 1
129.89s
Mm
Speaker 0
130.35s
Sir idhu maadhiri ellame cover aaguradhu three sixty program sir.
Speaker 1
133.21s
Three sixty program-na evvalavu adhu?
Speaker 0
135.51s
Adhu vandhu ungalukku ezhuvathu aindhu aayiram varum sir.
Speaker 1
137.69s
Aa seventy five thousand aa.
Speaker 0
138.85s
Ss sir.
Speaker 1
140.03s
Illa ippo engalukku ennanna ammaakku vandhu recently diagnose cancer stomach cancer.
Speaker 0
145.83s
Aa actually idhukku munnadi pesi irundheengalla sir adhu related-aa neenga.
Speaker 1
148.43s
Aamaa aamaa aamaa aamaa pesi irundhom adhukku appuramaa amma vandhu hospital-la irukkaanga appuram veettukku povom
Speaker 0
150.13s
Aa
Speaker 1
155.77s
Angellam vandhu panra maadhiri illa, naangal Bengaluru actually irukkom.
Speaker 0
160.41s
Okay sir.
Speaker 1
161.03s
Padichadhu valarnthadhu ellaam Chennaiyaa irundhaalum ippo Bengaluru-la work-naala irukkom naangal.
Speaker 0
165.61s
Okay sir.
Speaker 1
166.57s
Aanaa ippo ammaava koottittu vandhu edho treatment panra maadhiriyum illa
Speaker 0
172.11s
Okay.
Speaker 1
172.91s
Illa engalukku vandhu just precautionaryaa naanga ellaam panni vachukkanum appadinnu amma aasaippaduraanga.
Speaker 0
179.27s
Okay.
Speaker 1
179.83s
Aanaa amma pannathunaala engalukkum ethavathu irukkuma appadinnu test pannanum appadinnu.
Speaker 0
183.77s
Sir neenga appo first oru blood test eduthu paarunga sir basically.
Speaker 1
188.03s
Ennalam blood test?
Speaker 0
189.33s
Ippa namma IO onnu enbadhu sollungala sir.
Speaker 1
192.05s
One and a half.
Speaker 0
192.37s
Neenga master health checkup illaama it's a comprehensive sonnenla sir.
Speaker 1
195.83s
Aamaa.
Speaker 0
196.09s
Complete body screening adhu pannidalaam, adhulaye vandhu ungalukku maximum suppose ippo oru oru person-ukku eduthukkongalen.
Speaker 0
202.87s
Oru liver functioning eppadi irukkunnu namakku theriyaadhu, okay-va? Cardiac risk irukkaandradhu theriyaadhu, so adhai neenga screen pannittu blockage irukkaandradhu namma ECG-kkulla dhaan check pannikka mudiyum, but namakku cardiac risk edhuna varuma appadindradha namma idhula screen pannikkalaam.
Speaker 1
203.23s
Oru
Speaker 1
205.49s
Athu
Speaker 1
212.41s
But namakku.
Speaker 1
216.83s
Mm.
Speaker 0
217.37s
Puriyudhungala ungalukku diabetes neenga check pannanum appadinna.
Speaker 1
219.51s
Naanga ippo naanga enna ninaikkiromna.
Speaker 0
222.45s
Mm
Speaker 1
222.85s
Cardiac cardiac arrest-la saavadhu better-ntu, yenna onnumae theriyaadhu life mudinjidum tappun-tu, cancer vandhu amma thudikkiradhellam paarkkumbola edhukkuda vaazhanum-ne thonudhu.
Speaker 0
238.39s
Okay puriyudhu sir, aana okay ippa neenga solreengalla ippa ammaakku vandhu cancer irukku.
Speaker 1
239.15s
Kuriyirukku sir.
Speaker 0
244.91s
Aa
Speaker 1
244.91s
Aa
Speaker 0
245.81s
But generally cancer eppa sir screen panneenga ammakku irukkunnu?
Speaker 1
250.95s
Aamaakka naanga kittathattaama oru inga Venugopalnu oru Manipal doctor more than aindhu aindhu years avarkitta dhaan treatment irukkaanga aamaa ezhuvan years mela.
Speaker 0
262.31s
Okay sir.
Speaker 1
262.73s
Vayiru vali chinna chinna idhu irukkum avanga vandhu paarthuttu povanga indha maathirai koduppa sariyaayidum.
Speaker 0
269.23s
Okay.
Speaker 1
269.65s
Last year kooda CT panni paarthom adhulayum kandupidikka mudiyala
Speaker 0
273.33s
Okay.
Speaker 1
273.49s
Ippo last October-la idhu positive cancer appadindraanga.
Speaker 0
282.49s
Okay sir, so indha nootru ettayirathu edukkuradhunaala ungalukku enna screening irukkumna idhula vandhu cancer mark, ippa basically neenga solreengalla.
Speaker 0
290.41s
Vara ippa enna problem irukkundradha diagnose pandradha vida futurela enna varumndradha ungalai diagnose pannidalaam.
Speaker 1
290.43s
Vaaru.
Speaker 0
296.49s
Obviously vandhu cancer-ndradhu irandha stage third stage pogumbodhu namakku theriyum correct-aa.
Speaker 1
296.83s
Aa
Speaker 1
301.13s
Mm.
Speaker 0
301.81s
So idhu vandhu ungalukku munnadiye screen pannirungala, ungalukku cancer varadhukkaana chances irukkaandradhu.
Speaker 1
306.47s
Mm evvalavu madam adhaan vandhu
Speaker 0
308.67s
Idhu vandhu aindhu aayiram varum sir ungalukku blood test mattum blood test and urine analysis.
Speaker 1
313.49s
Adhu enga naanga vaangum Chennai-la irundhaa kodukkanumaa illa Bengaluru-la irukkanumaa?
Speaker 0
316.21s
Illa Bengaluru-la neenga pincode sollunga naan check pannikkiren.
Speaker 1
319.41s
Aa aindhu aindhu irandu aindhu ondru ezhuvathu.
Speaker 0
321.91s
One second sir. Five six.
Speaker 1
324.05s
Aa five zero one seven.
Speaker 0
325.05s
W zero point seven.
Speaker 0
330.05s
One second sir.
Speaker 0
333.19s
Aa sorry sir, andha andha current placela engalukku service illa.
Speaker 1
337.05s
Enga irukku Bengaluru-la?
Speaker 0
338.47s
Aa oru nimisham sir naan nearby places solren okay-vaa ungalukku.
Speaker 1
342.51s
Mm.
Speaker 1
349.23s
Madam enakku naan indha number-ku naan thiruppi kooppiduren naan ippo hospital-la irukkom. Okay neenga check panni neenga enakku call back panni free aayittu next call.
Speaker 0
353.49s
Ya okay neenga check panni neenga enakku call back panni free aayittu next call pannanum sollunga naan panren ungalukku
Speaker 1
358.85s
Aa enakku illa enakku oru pathu irubathi irubathi minutes neengale pannungalen.
Speaker 0
363.93s
S okay sir, naan oru pathu minutes-la ungalukku call pannitten okay-va?
Speaker 1
364.67s
Okay okay.
Speaker 1
366.37s
Okava?
Speaker 0
367.49s
Bye sir thank you.