A
Call Intelligence
Yashomarg with Nivitha — Feb 18, 2026 12:29
Deal Lost
Warm
Lead Source
Meta AdsCall History
1 attemptRep Performance
8.5/10
Pitch Effectiveness
8.0/10
Engagement
9.0/10
Conversion Probability
80.0%
Personalization
9.0/10
Technical Quality
8.0/10
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Lost
Calls Before Closure
1
Upsell Attempted
No
Cross-sell Attempted
No
Customer Profile
Gender
Female
Language Preference
English/Tamil
Brand Awareness
Moderate
Brand Sentiment
Inquisitive
Budget Sensitivity
Low
Readiness to Buy
Warm
Decision Maker
Joint
Lead Type
b2c
Campaign Source
Meta | Leads | 181 | AIWO Health
Conversation Flow
Opening Type
warm_callback
Opening Quality
Good
Rapport Building
Present
Needs Discovery
Present
Discovery Depth
Deep
Discovery Questions
3
Pitch Start
25% into call
Pitch Approach
Consultative
Closing Attempt
Yes
Closing Technique
assumptive_close
Call Ending
customer_thinking
Call Structure
Duration
5:45 (346s)
Primary Language
English
Secondary Language
Tamil
Code Switching
Moderate
Total Speaker Turns
105
Rep Words / Customer Words
582 / 418
Rep Longest Monologue
28s
Customer Longest Monologue
18s
Silence Gaps (>2s)
3 (max 2.5s)
Interruptions
12
Sales Technique Assessment
Overall Sentiment
Positive
Rep Confidence
High
Needs-Based Selling
Yes
Value Stacking
Yes
Urgency Creation
Low
Script Adherence
Low
Filler Words
Moderate
Follow-Up Commitment
Yes
Total Objections
2
Handled Successfully
1
Handling Rate
50%
Dominant Category
Decision Maker
Objections
2| Objection | Category | Raised By | Handled | Technique | Quality |
|---|---|---|---|---|---|
|
Already consulting specialists
Because I am already consulting gynecologist and skin specialist. So now I cannot change the doctor.
|
existing provider | Customer | Yes | complementary positioning | Good |
|
Need to consult husband
mai hasband is laik his aut of session. hi il bi kaming tu nait. So I'll check his availability.
|
authority | Customer | Yes | soft close | Average |
Products Discussed
3| Product | Mentioned By | Price | Customer Reaction | Context |
|---|---|---|---|---|
| doctor consultation | Rep | 1000.00 | Positive | Initial step to review reports and recommend tests. |
| aiwo 181 blood test | Rep | -- | Interested | The lead's original inquiry product. |
| epigenetic test | Rep | -- | Neutral | Advanced screening options. |
Key Moments
400:27
Disclosure of recurrent miscarriages
Establishes the high-stakes nature of the lead and the specific medical need.
02:25
Consultation fee quote
Customer accepts the 1000 INR price point without friction.
03:11
Specialist objection
Critical moment where the agent had to prove AIWO's unique value over existing doctors.
05:31
Commitment to face-to-face
Customer chooses the higher-intent physical visit over a video call.
Discovery Questions
3
Q1
I just wanted to know if you have any specific health concerns or health problems?
Q2
Did you may or may they have taken any other blood tests or any kind of checkups ma'am recently?
Q3
You are from which place ma'am?
Trust Signals
3
Sharing detailed medical history
Asking for specific doctor's name
Inquiring about physical clinic location
Enthusiasm Signals
2
Asking 'how far it is from Alwarpet'
Confirming she will call back tonight
Resistance Signals
2
Stating she cannot change her current specialists
Deferring decision to husband
Confusion Signals
1
Clarifying if it's a video or face-to-face call
Topics Discussed
IVF preparation
Autoimmune conditions
Blood test differentiation
Clinic location
Doctor consultation fees
Inflammation markers
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| Opening | 1 | neutral | Directly states health concerns. |
| Discovery | 2 | neutral | Discusses miscarriages and health struggles. |
| Pitch | 3 | neutral | Asks repeatedly how AIWO is different from her current doctors. |
| Closing | 4 | positive | Agrees to face-to-face consultation after husband's return. |
Call Transcript
Click to expand
Speaker 1
0.13s
Is that enough?
Speaker 0
1.17s
hello
Speaker 1
2.11s
Hello?
Speaker 0
2.87s
Ma'am, this is Meeta from Igo, Ma'am. This is Shweta.
Speaker 1
5.45s
Yes.
Speaker 0
6.65s
Yes.
Speaker 0
7.51s
Athu ivo health maam. Inquiry for ivo one eight and blood test.
Speaker 1
12.47s
Yeah.
Speaker 0
13.11s
I just wanted to know if you have any specific health concerns or health problems.
Speaker 1
14.25s
We have any
Speaker 1
15.53s
concerns or
Speaker 1
17.29s
Interview please. No, I had autoimmune glucose aathula
Speaker 0
23.89s
Hello
Speaker 1
24.69s
aa I had aa aapla positive.
Speaker 0
27.27s
Okay.
Speaker 1
27.63s
and recurrent miscarriage two three times. So I'm I'm looking for IVF but before that I just wanted to check anything genetically any issues there or anything like that.
Speaker 0
41.13s
okay, I understood ma'am. so did you uh may or may they have taken any other blood tests or any kind of checkups ma'am recently?
Speaker 1
49.31s
Yeah, I'm continuously on medical this thing. I have done my blood this CBCA and hemoglobin and all. Hemoglobin is very less because of
Speaker 0
52.97s
Hi
Speaker 1
60.57s
problem in uterus like fibroids and all. Okay. PCOD fibroids.
Speaker 0
63.23s
Okay.
Speaker 1
65.29s
So it is 7 HB level, APLA positive and I have arctic area developed recently.
Speaker 0
72.61s
Okay ma'am.
Speaker 1
74.13s
And recurrent miscarriage, these are the issues.
Speaker 0
76.99s
okay ma'am. so firstly can we have a doctor consultation ma'am?
Speaker 0
81.53s
so that they will recommend what kind of test you have to do or what kind of things you have to change.
Speaker 1
86.95s
shall we book it? Okay, before before that I just want to know what is a test done and how it is different from the regular test.
Speaker 0
86.99s
shall we book okay before
Speaker 0
95.15s
that is actually basically what IO does is, we used to screen you. We have a separate test like IO 181 PCOS for ladies and GMBT test.
Speaker 1
100.53s
Hello.
Speaker 0
106.31s
epigenetic test, IO 360 test, this is what IO does usually, okay? But you have certain issues, right? So,
Speaker 1
113.23s
So
Speaker 0
114.87s
without our thing right for doctor gives a recommendation what we have to do. okay based on issues it will be much better for you ma'am.
Speaker 1
120.11s
Okay.
Speaker 1
123.53s
Okay.
Speaker 0
123.53s
okay. so you can have a doctor consultant you have reports for those ma'am.
Speaker 1
128.37s
Doctor.
Speaker 0
128.37s
So the doctor will be like reviewing your report. And they will recommend you what kind of medications you have to take and what kind of lifestyle modifications you have to do or what blood test or any scans you have to do and they will be recommending. Is it okay for you?
Speaker 1
142.95s
okay. vaat is the kansaltēṣan cārjas?
Speaker 0
142.97s
Okay.
Speaker 0
145.69s
Thousand rupees maam.
Speaker 1
147.85s
Okay, is it a video consultation or face to face?
Speaker 0
151.51s
You are from which place ma'am?
Speaker 1
153.29s
I am in Chennai.
Speaker 0
154.35s
yaa vi aa if yu vaant vi kaan mek e daarak kansaltēṣan olso. vi aa varking en em aar si nagar paṭṭaṇaṁ bākaṁ. ip elz vi kaan buk e ḍaakṭar kansaltēṣan thrū āṇlain olso māyam.
Speaker 1
164.41s
okay. how far it is from alwarpet?
Speaker 0
168.53s
near by oru ten to fifteen minutes maam that's it.
Speaker 1
171.87s
ten to.
Speaker 0
172.17s
From Malwarpet it takes only 10 minutes, 10 to 15 minutes, that's not much ma'am.
Speaker 1
176.35s
okay. okay. but i just want to know basic things like how it is different from other tests.
Speaker 0
183.15s
Yeah, of course,
Speaker 1
184.09s
Because I am already consulting gynecologist and skin specialist. So now I cannot change the doctor.
Speaker 0
184.71s
Already
Speaker 0
187.33s
Okay.
Speaker 0
189.25s
Okay.
Speaker 0
192.07s
ya, ai andar. so if yu si besikali vaat ai o das is,
Speaker 1
195.71s
extra benefit and how different it is.
Speaker 0
196.79s
ya ya
Speaker 0
198.19s
they understood. So basically what I would do is like they we used to diagnose you completely. Okay. like based on your report like see you might have taken any kind of blood test right?
Speaker 1
203.81s
Okay.
Speaker 0
209.53s
so what ever screening we have done it will like basic test.
Speaker 1
209.79s
Whatever
Speaker 0
212.87s
So we have some um advanced tests also. In even in blood test, we have like hormone imbalance, hormone hormonal changes like STD panel, steroid panels, mostly they won't cover it outside.
Speaker 1
212.89s
Hmm.
Speaker 1
217.35s
Abhi
Speaker 0
226.01s
adar labs dey vil naat kavar. ok. steroid pranams dey vil naat kavar.
Speaker 0
229.69s
Okay even if you are taking for a diabetes we will check whether you have diabetes or what.
Speaker 1
229.73s
Okay.
Speaker 0
234.45s
basic initial stage, okay? but as a comprehensive test, we used to have a c-peptide test, hscrp inflammation markers we have.
Speaker 1
234.47s
Basic
Speaker 1
236.33s
But
Speaker 0
242.49s
other labs or other hospitals initial stage they won't cover it for you. they will not take it. so once they have diagnosed then only they will recommend you to take certain blood test and all.
Speaker 1
248.49s
Mm-hmm.
Speaker 1
253.69s
Hmm.
Speaker 0
254.33s
okay even for food and toll reserves some people are not like uh they'll
Speaker 0
260.99s
for them they are like allergic to some kind of food right.
Speaker 1
264.15s
Mm.
Speaker 0
264.35s
So even we have food allergy test also.
Speaker 1
266.83s
Hmm hmm.
Speaker 0
267.43s
So, it's a preventive care, right, ma'am?
Speaker 0
270.85s
Uh so we screen you and based on your reports we will be recommending you what kind of medications you have to take or supplements you have to do or else like what kind of lifestyle modification you do want to do any kind of exercise or else like what kind of food you have to take. Okay that is all we have we'll be recommending.
Speaker 1
287.79s
Okay and for this you will be doing blood test normal blood test with some different panels and all. Yes sir. And any scans some scan you were mentioning in your advertisement.
Speaker 0
294.19s
And
Speaker 0
299.05s
That is like doctor will be recommending based on your condition, right? Doctor have to decide what kind of scan you have to take. Because you have certain reports, right? You have certain conditions also. So they will be deciding what kind of test you have to undergo.
Speaker 1
310.41s
So they will
Speaker 1
314.03s
Okay. What is the doctor name?
Speaker 0
316.63s
a jaya lalvani maam.
Speaker 1
318.71s
vich hospital?
Speaker 0
320.39s
aa she is working in i o doctor only.
Speaker 1
323.41s
oke oke. ai il du van thing. mai hasband is laik his aut of session. hi il bi kaming tu nait.
Speaker 0
329.43s
Okay.
Speaker 0
331.01s
Okay.
Speaker 1
331.53s
So I'll check his availability and I will do a face to face consultation.
Speaker 0
335.87s
Okay Ma'am. Okay sure.
Speaker 1
337.77s
Yeah.
Speaker 0
338.11s
So just give a call back whenever required ma'am.
Speaker 1
340.83s
Book an appointment okke.
Speaker 0
340.85s
So book an appointment okay.
Speaker 1
342.53s
Yeah.
Speaker 0
343.17s
okay. thank you. have a good evening.
Speaker 1
345.21s
Okay.