A
Call Intelligence
None with Nivitha — Feb 11, 2026 11:49
Deal Lost
Warm
Call History
2 attemptsRep Performance
8.0/10
Pitch Effectiveness
7.5/10
Engagement
8.5/10
Conversion Probability
60.0%
Personalization
7.0/10
Technical Quality
9.0/10
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Lost
Discount Offered
15.00%
Calls Before Closure
2
Upsell Attempted
Yes
Cross-sell Attempted
No
Customer Profile
Gender
Female
Language Preference
English
Brand Awareness
Low
Brand Sentiment
Neutral
Budget Sensitivity
High
Readiness to Buy
Warm
Decision Maker
Primary
Lead Type
new_inquiry
Conversation Flow
Opening Type
warm_callback
Opening Quality
Good
Rapport Building
Present
Needs Discovery
Present
Discovery Depth
Moderate
Discovery Questions
4
Pitch Start
10% into call
Pitch Approach
Feature-Benefit
Closing Attempt
Yes
Closing Technique
direct_close
Call Ending
other
Call Structure
Duration
6:42 (403s)
Primary Language
English
Secondary Language
Hindi
Code Switching
Low
Total Speaker Turns
128
Rep Words / Customer Words
684 / 342
Rep Longest Monologue
23s
Customer Longest Monologue
14s
Silence Gaps (>2s)
2 (max 3.0s)
Interruptions
8
Sales Technique Assessment
Overall Sentiment
Positive
Rep Confidence
High
Needs-Based Selling
Yes
Value Stacking
Yes
Urgency Creation
Low
Script Adherence
High
Filler Words
Moderate
Follow-Up Commitment
Yes
Total Objections
2
Handled Successfully
1
Handling Rate
50%
Dominant Category
Price
Objections
2| Objection | Category | Raised By | Handled | Technique | Quality |
|---|---|---|---|---|---|
|
Price is too high
Oh that's a lot of money for me.
|
price | Customer | Yes | discounting | Average |
|
DEXA not included
You're saying everything is there but then using this... means it's not in its package.
|
product gap | Customer | Yes | alternative solution | Good |
Products Discussed
2| Product | Mentioned By | Price | Customer Reaction | Context |
|---|---|---|---|---|
| aiwo 181 blood test | Rep | 18000.00 | Negative | Main product offering for comprehensive health screening. |
| dexa scan | Rep | -- | Negative | Suggested for bone density concerns raised by customer. |
Key Moments
400:40
Product Pitch Start
Rep defines the scope of IO 181, setting the value proposition.
02:56
DEXA Conflict
Customer realizes a key interest (bone density scan) is not in the package.
03:32
Fasting Accuracy Discussion
Builds significant trust by explaining the science of the test accuracy.
05:17
Price Shock
The primary barrier to sale is identified.
Discovery Questions
4
Q1
Your age ma'am?
Q2
Just wanted to know whether you have taken any blood tests or health related checkups recently?
Q3
Do you have any health concerns or any health goal ma'am?
Q4
You are from Chennai or else which place ma'am?
Trust Signals
3
Asks detailed questions about fasting accuracy
Requests sample report
Asks for rep's name at the end
Enthusiasm Signals
2
Says 'this is all sounding very good'
Interested in the diet and exercise plan
Resistance Signals
3
Price objection
Disappointment over DEXA exclusion
Hesitation about location (Chennai vs Bangalore)
Confusion Signals
2
Confusion over whether DEXA is in the package
Confusion over Bangalore service availability
Topics Discussed
IO 181 Blood Test
Cancer Markers
Cardiac Risk
Vitamin Deficiencies
Joint Pain/Arthritis
DEXA Scan
Fasting Requirements
Diet and Exercise Plans
Home Collection Logistics
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| Opening | 1 | neutral | Polite and willing to listen. |
| Discovery | 2 | neutral | Asks specific questions about test accuracy and fasting. |
| Price Reveal | 3 | neutral | Significant pushback on the 18k price point. |
| Closing | 4 | neutral | Wants to review details on WhatsApp before committing. |
Call Transcript
Click to expand
Speaker 1
0.01s
adhellam theriyum.
Speaker 0
0.73s
Yes. Hello.
Speaker 1
2.09s
Hello
Speaker 0
2.85s
yes?
Speaker 1
3.55s
amma ma'am is it lu bai na?
Speaker 0
4.97s
Yes.
Speaker 1
5.55s
nivitha from i o o support team maam.
Speaker 0
8.21s
with supporting
Speaker 1
9.19s
ai o e ai dabli o.
Speaker 0
11.63s
Sir?
Speaker 1
12.35s
vi rejil en enquairy for IO 1 in 2 blood test.
Speaker 0
16.55s
Okay ya ya ya. Could you tell me more about it ma'am?
Speaker 1
19.69s
yaashivam maam is this a free time to talk with you?
Speaker 0
22.07s
Ya, tell me.
Speaker 1
22.73s
Your age ma'am?
Speaker 0
24.45s
Sixteen.
Speaker 1
25.35s
fifty. just wanted to know whether you have taken any blood tests or health related checkups recently.
Speaker 0
31.11s
No, no, I haven't. That's it.
Speaker 1
31.97s
Okay.
Speaker 1
32.79s
okey maam du yu haav eni helth kansarns aar eni helth kol maam?
Speaker 0
36.65s
not that goals has to be stronger.
Speaker 1
40.21s
okay ma'am. so basically this i o one eighty one covers your liver functioning, kidney functioning, cardiac wrist markers, tumor panels, cancer panels, everything will come under this package ma'am.
Speaker 0
40.51s
Okay.
Speaker 0
50.25s
Okay.
Speaker 1
50.79s
uh it gives you a complete picture of your body. So based on the reports, doctors will be recommending you what kind of diet you have to take and what kind of supplements you have to take.
Speaker 1
62.65s
so basically you will have a daily diet chart also also ma'am.
Speaker 0
66.83s
What diagnose what you have a
Speaker 1
68.69s
Diet chart diet chart based on your report you will get a diet chart also.
Speaker 0
70.23s
Okay okay okay.
Speaker 0
72.53s
Okay.
Speaker 1
73.61s
So basically outside lab general they won't cover omega and all omega three. So we cover omega three health heavy metal screening and vitamin vitamin deficiency.
Speaker 0
81.77s
Vitamin
Speaker 0
83.95s
Like B12 also and all. B12, vitamin D, vitamin
Speaker 1
85.41s
P12 vitamin D vitamin K S magnesium zinc
Speaker 0
89.37s
Okay okay.
Speaker 1
89.87s
aa everything will come under single package ma'am.
Speaker 0
92.59s
oke oke
Speaker 1
94.31s
So it's basically not a normal package like how you take it outside. Okay. It kind of preventive care. So whatever it comes from the future, you can take it now.
Speaker 0
102.45s
just one second hold just one second hold. halka bhura ho jaye na phir ye tamatar. ho jaye do diya jitna utne halka phir dena thoda rakh denge. isme.
Speaker 1
119.11s
Hmm.
Speaker 0
119.45s
ye ji. sorry ma'am.
Speaker 1
122.81s
aa yaa okay maam
Speaker 0
124.21s
So,
Speaker 1
124.59s
So obviously we know right.
Speaker 0
125.95s
It's not like a normal one you could.
Speaker 1
127.27s
Yes.
Speaker 1
129.03s
so if you know right, if just wanted to screen a cancer-na, you will come to know after you get in the second stage or third stage.
Speaker 0
129.27s
Oh.
Speaker 1
137.37s
But we have cancer markers, uh which we can screen at earlier stage itself. Okay, like as well as tumor markers also is included. So even if cardiac risk, uh you can check whether you have lipid, I mean how much your lipid profile is and how where your heart heart health is.
Speaker 0
141.57s
Okay okay.
Speaker 0
144.75s
Seven
Speaker 1
152.59s
we can screen it at the earliest stage itself ma'am.
Speaker 0
155.25s
Okay okay.
Speaker 1
156.05s
So based on the reports we can prevent it also.
Speaker 1
160.31s
So this is how this IO one
Speaker 0
162.03s
Own health also
Speaker 1
163.63s
Yeah ma'am, for that you have to take a DEXA ma'am. So basically from one eighty one you can check your vitamin D and calcium score. Still if you want to check a dense I mean density of your bones you can take a DEXA.
Speaker 0
176.65s
means it's not in its package.
Speaker 1
178.37s
No ma'am. You're saying everything is there but then
Speaker 0
181.03s
using this.
Speaker 1
181.45s
no this is completely like a blood test ma'am completely blood test and urine analysis. so to check your blood bone and bone density you can take a scan. yes ma'am.
Speaker 0
188.07s
One question. Yes ma'am. One one question. So now if I have eaten a previous day certain foods,
Speaker 1
196.03s
and then I
Speaker 0
196.03s
And then I take your test, like if I've eaten like biryani and
Speaker 1
199.83s
ya
Speaker 0
200.11s
Like very unhealthy foods then it will show na any blood for that.
Speaker 1
203.27s
obviously it's a fasting test ma'am. at least you should fast nearly ten to twelve hours of fasting. so, uh even if you take biriyani or ice cream, the levels will not change.
Speaker 0
209.47s
Even
Speaker 0
212.71s
Are you sure they don't like say I have eaten biryani at six o'clock in the evening after that I will not eat anything and I'll come morning eight o'clock to you.
Speaker 1
221.23s
Yes ma'am.
Speaker 0
221.91s
so chhath, saat, aath, naath, padh, padh, ek, do, teen, chaar, paanch, chhath, saat. laagidhaan? chhath aas you said.
Speaker 1
228.49s
as you said. Yes ma'am.
Speaker 0
230.29s
that is enough.
Speaker 1
231.29s
That is enough ma'am. Ya. Eating a normal food or heavy food also it will not change your accuracy ma'am.
Speaker 0
233.09s
Meeting
Speaker 0
237.21s
Okay okay.
Speaker 1
237.91s
okay. people some people actually use to do this. so if we take mean they will have very light food and take a blood test.
Speaker 0
245.97s
that will
Speaker 1
246.09s
That will change your things. If you are taking a regular food right,
Speaker 0
247.75s
If you're taking
Speaker 0
249.95s
Hmm.
Speaker 1
250.03s
That will show you accurate results.
Speaker 0
252.83s
hmm okay. okay. so how much will this cost?
Speaker 1
257.57s
eighteen thousand.
Speaker 0
257.85s
What about if I have any joint issues and all?
Speaker 1
261.97s
uh so basically arthritis profile is included in this. so if you have any inflammations or else any bone related issue you told you have joint pain right?
Speaker 0
262.83s
Bill that come out.
Speaker 0
266.29s
Vidya
Speaker 1
271.91s
So if you lack of vitamin D, whether it will screen for your calcium test also, calcium also.
Speaker 0
274.63s
Whether
Speaker 1
278.97s
So if you so it is covered in this. Vitamin deficiencies will cause you bone pain.
Speaker 0
278.99s
Okay.
Speaker 0
283.23s
Okay.
Speaker 0
285.49s
Right. But I'm saying even you always tell me to make changes in diet, but even exercise,
Speaker 1
292.07s
obviously they will recommend you for exercise also ma'am.
Speaker 0
294.87s
Okay okay.
Speaker 1
295.71s
they'll tell you what exercise you need based on your age and your report, they'll recommend you.
Speaker 0
300.41s
Thank you.
Speaker 1
301.05s
for health, diet and lifestyle modification.
Speaker 1
304.75s
as well as your exercise muscle strengthening exercise they will recommend you.
Speaker 0
308.97s
Now this is I hope I this is all sounding very good, but I hope I can afford it. So how much will it cost?
Speaker 1
315.47s
18,000 ma'am.
Speaker 0
317.01s
Oh that's a lot of money for me.
Speaker 1
319.67s
okay. so if you want we can make a offer discount for fifteen thousand three hundred fifteen but that is the max we can give.
Speaker 0
320.09s
So
Speaker 1
327.39s
so if you are okay with that we can provide the further procedure.
Speaker 0
327.41s
so if you
Speaker 0
329.73s
But this includes that Dexa also.
Speaker 1
332.03s
sorry ma'am dexa is not included in this. you are from chennai or else which please ma'am?
Speaker 0
336.37s
Bangalore.
Speaker 1
337.27s
so for taking dexa you have to come to chennai.
Speaker 0
341.37s
Ah
Speaker 1
341.37s
so if you have a plan of coming to chennaiyinna we can make a we can plan for dexa. or else this blood test is enough for you to screen your whole body ma'am.
Speaker 0
351.75s
Okay. But that is done in Bangalore. Only the XI has to come to Chennai.
Speaker 1
357.53s
Yes.
Speaker 0
358.51s
Hello.
Speaker 1
358.51s
We have home collection. No, blood test we have home collection. We have tied up with Thyrocare. Thyrocare technician will be coming to your place for blood sample collection. Later the processing will be done by IO.
Speaker 0
369.83s
Achha.
Speaker 0
371.55s
Okay.
Speaker 1
372.17s
Okay.
Speaker 0
372.39s
Okay.
Speaker 1
373.37s
Place
Speaker 0
374.41s
Please kindly share your pin code, ma'am. I'll check the service availability.
Speaker 0
378.51s
Yeah, but I I'm not sure. Still I need to think about this because I'll have to come up with can you WhatsApp me all the tests that you're including in the one you're telling me to take? Sure.
Speaker 1
387.17s
Good evening.
Speaker 1
388.67s
Sure ma'am, I will share you the sample report.
Speaker 1
391.07s
Cut it. So whatever you have queries just give a call back ma'am, okay?
Speaker 0
391.75s
Whatever you have to do.
Speaker 0
394.61s
Great. Who am I talking to?
Speaker 1
396.33s
Nivetha Ma'am.
Speaker 1
398.03s
Nivita Nivita.
Speaker 0
399.23s
Okay, thank you Nivita.
Speaker 1
399.47s
Thank you.
Speaker 1
400.37s
Ya bye maam have a good day.
Speaker 0
402.05s
yūṭū.