A
Call Intelligence
Anu Bakshi with Nivitha — Feb 17, 2026 16:04
Deal Lost
Cold
Lead Source
Meta AdsCall History
1 attemptRep Performance
7.0/10
Pitch Effectiveness
0.0/10
Engagement
3.0/10
Conversion Probability
0.0%
Personalization
5.0/10
Technical Quality
0.0/10
Active Alerts
1No Close Attempt: Nivitha
Nivitha did not attempt to close on call with Anu Bakshi. Coaching opportunity.
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Lost
Calls Before Closure
1
Upsell Attempted
No
Cross-sell Attempted
No
Customer Profile
Gender
Female
Language Preference
English
Brand Awareness
Low
Brand Sentiment
Neutral
Budget Sensitivity
Unknown
Readiness to Buy
Cold
Decision Maker
Self
Lead Type
b2c
Campaign Source
Meta | Leads | 181 | AIWO Health
Conversation Flow
Opening Type
direct_pitch
Opening Quality
Good
Rapport Building
Missing
Needs Discovery
Present
Discovery Depth
Shallow
Discovery Questions
2
Pitch Approach
N/A
Closing Attempt
No
Closing Technique
None
Call Ending
natural_end
Call Structure
Duration
0:40 (40s)
Primary Language
English
Code Switching
None
Total Speaker Turns
12
Rep Words / Customer Words
68 / 38
Rep Longest Monologue
15s
Customer Longest Monologue
5s
Silence Gaps (>2s)
0 (max 1.0s)
Interruptions
1
Sales Technique Assessment
Overall Sentiment
Neutral
Rep Confidence
High
Needs-Based Selling
Yes
Value Stacking
No
Urgency Creation
None
Script Adherence
High
Filler Words
Low
Follow-Up Commitment
No
Total Objections
1
Handled Successfully
0
Handling Rate
0%
Dominant Category
Not Interested
Objections
1| Objection | Category | Raised By | Handled | Technique | Quality |
|---|---|---|---|---|---|
|
Accidental Lead/No Interest
No, no, I must have just probably scrolled through it and that's how it came up
|
not interested | Customer | No | acceptance | Average |
Products Discussed
1| Product | Mentioned By | Price | Customer Reaction | Context |
|---|---|---|---|---|
| master health checkup | Rep | -- | Negative | Referencing the lead's form submission interest. |
Key Moments
100:31
Customer explains lead source
The customer clarifies that the inquiry was likely accidental ('scrolled through it'), effectively ending the sales opportunity.
Discovery Questions
2
Q1
Just wanted to know do you have any specific health concern or any health goals?
Q2
so du yu haav eni aaidiya of teking eni adar helth chekaps?
Resistance Signals
2
No, nothing
No, no, I must have just probably scrolled through it
Topics Discussed
Health Checkups
Health Goals
Lead Source
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| Opening | 1 | neutral | Confirms identity. |
| Discovery | 2 | neutral | States 'No, nothing' regarding health concerns. |
| Closing | 3 | neutral | Wishes the rep a good day. |
Call Transcript
Click to expand
Speaker 1
0.01s
Hello.
Speaker 0
1.33s
hello? yes. this is anu bakshi.
Speaker 1
4.45s
Ya.
Speaker 0
5.07s
maam this is nivitha from i o health maam.
Speaker 0
8.01s
I O health A I W O. Okay. There is even an inquiry regarding I O health that you will be doing a health checkup regularly, right ma'am? Just wanted to know do you have any specific health concern or any health goals?
Speaker 1
24.99s
No, nothing.
Speaker 0
26.15s
oke maam. so du yu haav eni aaidiya of teking eni adar helth chekaps?
Speaker 1
30.45s
No.
Speaker 0
31.07s
No.
Speaker 1
31.37s
No, no, I must have just probably scrolled through it and that's how it came up, so.
Speaker 0
36.47s
yaa okay maam. thaank yu haav e gud de maam. thaank yu.
Speaker 1
37.63s
Thank you, have a good day ma'am. Thank you, you too ma'am.