A
Call Intelligence
None with Nivitha — Feb 17, 2026 11:55
Deal Lost
Cold
Call History
2 attemptsRep Performance
2.0/10
Pitch Effectiveness
0.0/10
Engagement
1.0/10
Conversion Probability
0.0%
Personalization
2.0/10
Technical Quality
0.0/10
Active Alerts
3Low Performance: Nivitha
Nivitha scored 2.0/10 on call with None. Review recommended.
No Close Attempt: Nivitha
Nivitha did not attempt to close on call with None. Coaching opportunity.
No Rapport or Discovery: Nivitha
Nivitha skipped both rapport building and needs discovery on call with None.
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Lost
Calls Before Closure
2
Upsell Attempted
No
Cross-sell Attempted
No
Customer Profile
Gender
Female
Language Preference
Malayalam
Brand Awareness
none
Brand Sentiment
neutral
Readiness to Buy
Cold
Decision Maker
unknown
Lead Type
follow_up
Conversation Flow
Opening Type
other
Opening Quality
poor
Rapport Building
Missing
Needs Discovery
Missing
Discovery Depth
None
Discovery Questions
0
Pitch Approach
Closing Attempt
No
Closing Technique
None
Call Ending
other
Call Structure
Duration
0:29 (30s)
Primary Language
Malayalam
Secondary Language
English
Code Switching
High
Total Speaker Turns
11
Rep Words / Customer Words
26 / 10
Rep Longest Monologue
3s
Customer Longest Monologue
2s
Silence Gaps (>2s)
2 (max 4.0s)
Interruptions
0
Sales Technique Assessment
Overall Sentiment
Neutral
Rep Confidence
Low
Needs-Based Selling
No
Value Stacking
No
Urgency Creation
None
Script Adherence
Low
Filler Words
Low
Follow-Up Commitment
No
Total Objections
1
Handled Successfully
0
Handling Rate
0%
Dominant Category
Communication
Objections
1| Objection | Category | Raised By | Handled | Technique | Quality |
|---|---|---|---|---|---|
|
Language Barrier
Malayalam parayunnathu enikkariyilla.
|
communication | Customer | No | deferral | Poor |
Key Moments
200:14
Brand Introduction
Agent identifies as being from IO AIW Health Center.
00:22
Language Barrier Realization
Customer explicitly states they do not understand the language being used.
Resistance Signals
1
Language barrier stated explicitly
Confusion Signals
2
Aaraa athu? (Who is that?)
Malayalam parayunnathu enikkariyilla (I don't know how to speak Malayalam)
Topics Discussed
Identity Verification
Language Preference
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| opening | 1 | neutral | Customer answers but is confused by the caller. |
| identification | 2 | neutral | Customer states they do not understand Malayalam. |
Call Transcript
Click to expand
Speaker 0
0.01s
Hello.
Speaker 1
2.99s
Aa enthe.
Speaker 0
5.07s
Aa Ma'am.
Speaker 0
7.13s
Ithu saadhanam.
Speaker 1
9.49s
Aa.
Speaker 0
9.67s
I wanted to speak with Anurup, Anurup Ma'am.
Speaker 1
13.21s
Aaraa athu?
Speaker 0
14.79s
This is Nivitha from IO AIW Health Center.
Speaker 0
21.57s
Hello.
Speaker 1
22.87s
Malayalam parayunnathu enikkariyilla.
Speaker 0
24.97s
Okay, ek minute ma'am.
Speaker 0
29.15s
Aa