A
Call Intelligence
Shehnaz Sait with Nivitha — Feb 19, 2026 16:06
Deal Lost
Cold
Lead Source
Meta AdsCall History
1 attemptRep Performance
4.0/10
Pitch Effectiveness
3.0/10
Engagement
6.0/10
Conversion Probability
10.0%
Personalization
4.0/10
Technical Quality
5.0/10
Active Alerts
1No Close Attempt: Nivitha
Nivitha did not attempt to close on call with Shehnaz Sait. Coaching opportunity.
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Lost
Calls Before Closure
1
Upsell Attempted
No
Cross-sell Attempted
No
Customer Profile
Gender
Female
Language Preference
English
Brand Awareness
Low
Brand Sentiment
Neutral
Budget Sensitivity
Low
Readiness to Buy
Cold
Decision Maker
Self
Lead Type
inbound
Campaign Source
Meta | Leads | 181 | AIWO Health
Conversation Flow
Opening Type
reference_previous
Opening Quality
Good
Rapport Building
Missing
Needs Discovery
Present
Discovery Depth
Shallow
Discovery Questions
1
Pitch Start
35% into call
Pitch Approach
Feature-led
Closing Attempt
No
Closing Technique
None
Call Ending
natural_end
Call Structure
Duration
2:11 (131s)
Primary Language
English
Secondary Language
Tamil
Code Switching
Low
Total Speaker Turns
59
Rep Words / Customer Words
218 / 234
Rep Longest Monologue
15s
Customer Longest Monologue
12s
Silence Gaps (>2s)
2 (max 2.5s)
Interruptions
8
Sales Technique Assessment
Overall Sentiment
Neutral
Rep Confidence
Medium
Needs-Based Selling
No
Value Stacking
No
Urgency Creation
None
Script Adherence
High
Filler Words
Moderate
Follow-Up Commitment
No
Total Objections
1
Handled Successfully
0
Handling Rate
0%
Dominant Category
Product Fit
Objections
1| Objection | Category | Raised By | Handled | Technique | Quality |
|---|---|---|---|---|---|
|
Already performed these tests
No, I see and all I have got it. I just finished everything... tumor panels... i.g.e., i.e., all that ai have finished.
|
product_fit | Customer | No | feature dumping | Poor |
Products Discussed
1| Product | Mentioned By | Price | Customer Reaction | Context |
|---|---|---|---|---|
| master health checkup | Customer | 18000.00 | Skeptical | General inquiry about the 18,000 package and its contents. |
Key Moments
300:29
Pincode Verification
Confirmed serviceability in Ooty, which was the customer's first hurdle.
01:00
The 'Already Done' Wall
Customer begins rejecting the value proposition because she has already completed most of the mentioned tests.
01:49
H. pylori Disclosure
The customer reveals her true pain point (stomach lining/cancer fear), which the agent fails to capitalize on.
Discovery Questions
1
Q1
HD panels how many things have been covered ma'am?
Trust Signals
2
Shared specific medical diagnosis (H. pylori)
Shared location/pincode
Resistance Signals
2
Repeatedly interrupting to say 'I have finished all that'
Questioning the 'advanced' nature of the tests
Topics Discussed
Home Collection
Ooty Serviceability
Liver/Kidney/Cardiac Panels
Allergy/Tumor Panels
Heavy Metals
H. pylori
Stomach Cancer Screening
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| Opening | 1 | neutral | Direct and inquiring about location. |
| Middle | 2 | neutral | Repeatedly states she has already done the tests the agent is listing. |
| Closing | 3 | neutral | Polite exit after explaining her specific need. |
Call Transcript
Click to expand
Speaker 0
0.01s
Hello.
Speaker 1
0.75s
Hello?
Speaker 0
1.73s
Hello.
Speaker 1
2.47s
Aamaa, Miss Shera.
Speaker 0
3.71s
ya speaking?
Speaker 1
5.07s
this is nivitha from iow maam.
Speaker 0
7.23s
oke tel mi.
Speaker 1
8.29s
di rijidant enkvaayari rigaarding ai o helth sikaa.
Speaker 0
11.49s
oke.
Speaker 1
12.25s
And you have mentioned like
Speaker 0
13.11s
Yeah, I want to know okay where are your thing? What is that?
Speaker 1
17.43s
What is that?
Speaker 0
18.67s
Chennai. You don't have anywhere in Coimbatore or. Yeah, ma'am, we have a
Speaker 1
20.97s
Ya ma'am, we have a pan in the diagnostics. For blood test we have home collection ma'am. Can I have a look?
Speaker 0
23.91s
For blood
Speaker 0
26.17s
They come to Ooty also, they come to Ooty also.
Speaker 1
28.93s
english-il pin code maam aa check service available.
Speaker 0
30.83s
six four three zero zero one.
Speaker 0
34.21s
six four.
Speaker 1
35.45s
ya ma'am. 643001 correct.
Speaker 0
38.47s
Yeah.
Speaker 1
38.87s
yaa maam service available at your place.
Speaker 0
40.35s
available and how much do you charge like this and what are the things? 18,000.
Speaker 1
43.29s
And what are the
Speaker 1
45.55s
yes ma'am. what are the blood leak? ya ma'am. liver functioning, kidney functioning, cardiac arrest,
Speaker 0
46.57s
What are the bloodless
Speaker 0
51.11s
That's how we have done everything but it is
Speaker 1
53.51s
but apart from this we have like advanced panels. like we have allergy panels total I G E will be covered.
Speaker 0
55.01s
Like
Speaker 0
57.43s
Bihar
Speaker 0
60.39s
No, I see and all I have got it. I just finished everything.
Speaker 1
61.91s
Okay.
Speaker 1
63.61s
Tumor panels maam, tumor panels microalbumin
Speaker 0
67.11s
ai have done asparentals, i.g.e., i.e., all that ai have finished. ai was just seeing it was written ke advance...
Speaker 0
75.81s
Yes.
Speaker 1
75.97s
Ya maam. Here we have mentioned like steroid panels, arthritis profile.
Speaker 0
80.01s
Proper.
Speaker 1
81.13s
and elements like heavy metals and all they will be screened.
Speaker 1
85.21s
heavy metals like lead, cadmium, mercury, chromium, barium, like heavy metals. apart from this you have like STD panels.
Speaker 0
90.33s
Chevyum
Speaker 0
94.79s
Hmm.
Speaker 1
95.29s
esayil paadathu
Speaker 0
95.77s
I just finished like HIV and everything. I just finished all that.
Speaker 1
99.31s
Okay.
Speaker 1
100.19s
HD panels how many things have been covered ma'am?
Speaker 0
103.21s
I don't know maa. I've been admit often. I'm getting admitted. I've been doing lot of tests. I was just seeing...
Speaker 1
107.83s
Okay.
Speaker 0
109.53s
Because I have got H. pylori. I have got H. pylori.
Speaker 1
113.33s
Okay.
Speaker 0
114.97s
So I wanted to know if there is any advanced test for that like for deduction of any cancer or stomach lining or anything. Okay.
Speaker 1
122.11s
okey, aa andashtar maam.
Speaker 0
123.73s
That is why I I just checked on it.
Speaker 1
126.01s
Okay ma'am.
Speaker 0
127.23s
Okay. Okay then. Thank you.
Speaker 1
127.37s
Okay.
Speaker 1
129.69s
thank you ma'am. have a good day.