A
Call Intelligence
Deepa with Nivitha — Feb 04, 2026 16:33
Deal Lost
Warm
Call History
2 attemptsRep Performance
7.0/10
Pitch Effectiveness
8.0/10
Engagement
8.0/10
Conversion Probability
60.0%
Personalization
6.0/10
Technical Quality
7.0/10
Active Alerts
1No Close Attempt: Nivitha
Nivitha did not attempt to close on call with Deepa. Coaching opportunity.
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Lost
Calls Before Closure
2
Upsell Attempted
No
Cross-sell Attempted
No
Customer Profile
Gender
Female
Language Preference
English
Brand Awareness
High (Specific product enquiry)
Brand Sentiment
Neutral
Budget Sensitivity
Moderate
Readiness to Buy
Warm
Decision Maker
Self
Lead Type
new_inquiry
Conversation Flow
Opening Type
direct_pitch
Opening Quality
Good
Rapport Building
Missing
Needs Discovery
Present
Discovery Depth
Shallow
Discovery Questions
2
Pitch Start
48% into call
Pitch Approach
Feature-led
Closing Attempt
No
Closing Technique
None
Call Ending
natural_end
Call Structure
Duration
1:02 (63s)
Primary Language
English
Secondary Language
Hindi/Kannada (Inferred from location/accents)
Code Switching
Low
Total Speaker Turns
22
Rep Words / Customer Words
118 / 64
Rep Longest Monologue
14s
Customer Longest Monologue
4s
Silence Gaps (>2s)
0 (max 1.2s)
Interruptions
2
Sales Technique Assessment
Overall Sentiment
Positive
Rep Confidence
High
Needs-Based Selling
No
Value Stacking
Yes
Urgency Creation
Low
Script Adherence
High
Filler Words
Moderate
Follow-Up Commitment
Yes
Total Objections
1
Handled Successfully
1
Handling Rate
100%
Dominant Category
Lack of Information
Objections
1| Objection | Category | Raised By | Handled | Technique | Quality |
|---|---|---|---|---|---|
|
Information Gap
no, i just want to know the details first, then i will plan.
|
lack of information | Customer | Yes | feature listing | Excellent |
Products Discussed
1| Product | Mentioned By | Price | Customer Reaction | Context |
|---|---|---|---|---|
| blood test | Rep | -- | Interested | The primary product the customer enquired about. |
Key Moments
300:18
Pin code verification
Confirmed serviceability in Bangalore, moving the lead forward.
00:26
Customer requests details before planning
Identified the primary barrier to booking (lack of product knowledge).
00:34
Comprehensive panel listing
Rep builds value by listing a wide range of tests included in the package.
Discovery Questions
2
Q1
I just wanted to know your pin code ma'am so that I'll check the service availability.
Q2
so when are you planning for the test maam?
Trust Signals
2
Sharing location/pin code
Requesting information on WhatsApp
Enthusiasm Signals
2
Prompt responses
Specific request for pricing
Resistance Signals
1
Hesitation to commit to a date ('no, i just want to know the details first')
Topics Discussed
Service availability
Pin code
Blood test panels
WhatsApp follow-up
Pricing
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| Opening | 1 | neutral | Confirming identity. |
| Discovery | 2 | neutral | Provides pin code immediately. |
| Pitch | 3 | neutral | Asks for details and pricing on WhatsApp. |
Call Transcript
Click to expand
Speaker 1
0.67s
Hello.
Speaker 0
1.27s
Hello Ma'am, is this Deepa?
Speaker 1
3.47s
Hello.
Speaker 0
4.25s
Ma'am is this Deepa?
Speaker 1
5.87s
ya ya
Speaker 0
6.67s
Nivitha from Aivu Wellness Center Ma'am.
Speaker 1
9.53s
Okay.
Speaker 0
10.31s
aa visited enquiry for ivo one into one blood test.
Speaker 1
13.37s
Ya ya ya.
Speaker 0
14.27s
I just wanted to know your pin code ma'am so that I'll check the service availability.
Speaker 1
18.79s
It's in Bangalore 560043.
Speaker 0
22.23s
aa ya okay maam service available. aa so when are you planning for the test maam?
Speaker 1
24.87s
Hmm.
Speaker 1
26.93s
no, i just want to know the details first, then i will plan.
Speaker 0
30.87s
Ya okay ma'am. So basically I will share you the sample report.
Speaker 1
34.49s
Okay.
Speaker 0
34.49s
you will be covering for the liver functioning, kidney functioning, cardiac risk marker, tumor panels, STD panels, steroid panels, everything will come under this ma'am. Along with this you will get the omega three and omega six also ma'am.
Speaker 1
48.77s
okay if you don't mind can you send it across to the whatsapp?
Speaker 0
52.01s
Ya ya sure maam.
Speaker 1
53.21s
Ya ya. And amount also like.
Speaker 0
55.33s
Yeah, yeah, sure ma'am. I'll share it through WhatsApp, just have a look and whatever you have queries, just give a call back regarding this matter.
Speaker 1
60.37s
Definitely. Ya. Thank you so much. Yes yes you too.
Speaker 0
60.99s
Ya thank you madam.