A
Call Intelligence
Cheethan with Nivitha — Feb 10, 2026 17:09
Deal Lost
Warm
Call History
1 attemptRep Performance
7.0/10
Pitch Effectiveness
5.0/10
Engagement
5.0/10
Conversion Probability
40.0%
Personalization
6.0/10
Technical Quality
0.0/10
Active Alerts
2No Close Attempt: Nivitha
Nivitha did not attempt to close on call with Cheethan. Coaching opportunity.
No Rapport or Discovery: Nivitha
Nivitha skipped both rapport building and needs discovery on call with Cheethan.
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Lost
Calls Before Closure
1
Upsell Attempted
No
Cross-sell Attempted
No
Customer Profile
Gender
Male
Language Preference
English/Tamil
Brand Awareness
High
Brand Sentiment
Neutral
Budget Sensitivity
Unknown
Readiness to Buy
Warm
Decision Maker
Self
Lead Type
new_inquiry
Conversation Flow
Opening Type
reference_previous
Opening Quality
Good
Rapport Building
Missing
Needs Discovery
Missing
Discovery Depth
None
Discovery Questions
0
Pitch Start
25% into call
Pitch Approach
Service-oriented
Closing Attempt
No
Closing Technique
None
Call Ending
natural_end
Call Structure
Duration
0:26 (27s)
Primary Language
English
Secondary Language
Tamil
Code Switching
Low
Total Speaker Turns
9
Rep Words / Customer Words
48 / 33
Rep Longest Monologue
5s
Customer Longest Monologue
8s
Silence Gaps (>2s)
0 (max 1.0s)
Interruptions
0
Sales Technique Assessment
Overall Sentiment
Neutral
Rep Confidence
High
Needs-Based Selling
No
Value Stacking
No
Urgency Creation
None
Script Adherence
High
Filler Words
Low
Follow-Up Commitment
Yes
Total Objections
1
Handled Successfully
1
Handling Rate
100%
Dominant Category
Time
Objections
1| Objection | Category | Raised By | Handled | Technique | Quality |
|---|---|---|---|---|---|
|
Needs time to review
I'm just waiting for some time to go through over it and then figure it out.
|
time/procrastination | Customer | Yes | agreement and soft cta | Good |
Products Discussed
1| Product | Mentioned By | Price | Customer Reaction | Context |
|---|---|---|---|---|
| aiwo 181 blood test | Rep | -- | Other | Reference to the customer's inquiry. |
Key Moments
100:10
Customer acknowledgement of details
Confirms the lead is active and has received the marketing/sales collateral.
Trust Signals
1
Acknowledges previous contact from the company
Resistance Signals
1
Soft brush-off: 'waiting for some time to go through over it'
Topics Discussed
IU 181 blood test
Appointment booking
Reviewing details
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| Opening | 1 | neutral | Asks who is calling. |
| Middle | 2 | neutral | Explains he is busy reviewing details. |
| Closing | 3 | neutral | Polite goodbye. |
Call Transcript
Click to expand
Speaker 0
0.21s
hello.
Speaker 1
1.05s
halo, ithu cheethan.
Speaker 0
3.23s
ya who is this?
Speaker 1
4.05s
so this is nivitha from i o support team.
Speaker 1
7.79s
Aa visit ennkuyari for IU 181 blood test.
Speaker 0
10.97s
I know somebody has gotten in touch and they've sent me the details. I'm just waiting for some time to go through over it and then figure it out.
Speaker 1
18.13s
Ya okay sir.
Speaker 1
20.63s
ya ya shur shur. just call to the same number so i will help you to book an appointment okay.
Speaker 1
25.35s
yes, bye sir, have a good day.