A
Call Intelligence
Lakshmanan Vedachalam with Nivitha — Feb 19, 2026 18:10
Deal Lost
Warm
Lead Source
Meta AdsCall History
1 attemptRep Performance
8.5/10
Pitch Effectiveness
8.0/10
Engagement
8.0/10
Conversion Probability
60.0%
Personalization
7.0/10
Technical Quality
8.0/10
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Lost
Calls Before Closure
1
Upsell Attempted
No
Cross-sell Attempted
No
Customer Profile
Gender
Male
Language Preference
Tamil
Brand Awareness
Low
Brand Sentiment
Neutral
Budget Sensitivity
Moderate
Readiness to Buy
Warm
Decision Maker
Self
Lead Type
b2c
Campaign Source
Meta | Leads | 181 | AIWO Health
Conversation Flow
Opening Type
reference_previous
Opening Quality
Good
Rapport Building
Present
Needs Discovery
Present
Discovery Depth
Shallow
Discovery Questions
2
Pitch Start
34% into call
Pitch Approach
Educational/Value-based
Closing Attempt
Yes
Closing Technique
soft_close
Call Ending
other
Call Structure
Duration
2:03 (124s)
Primary Language
Tamil
Secondary Language
English
Code Switching
High
Total Speaker Turns
53
Rep Words / Customer Words
248 / 62
Rep Longest Monologue
17s
Customer Longest Monologue
4s
Silence Gaps (>2s)
2 (max 2.5s)
Interruptions
4
Sales Technique Assessment
Overall Sentiment
Positive
Rep Confidence
High
Needs-Based Selling
Yes
Value Stacking
Yes
Urgency Creation
Low
Script Adherence
High
Filler Words
Moderate
Follow-Up Commitment
Yes
Total Objections
0
Handled Successfully
0
Handling Rate
0%
Products Discussed
1| Product | Mentioned By | Price | Customer Reaction | Context |
|---|---|---|---|---|
| blood test | Rep | 18000.00 | Neutral | Main diagnostic package offered to the customer. |
Key Moments
400:20
Annual Checkup Reference
Rep establishes credibility by knowing the customer's health habits.
00:46
Preventive Care Pitch
Rep differentiates AIWO from standard labs.
01:32
Price Disclosure
Rep reveals the 18,000 INR price point; customer acknowledges without resistance.
01:53
WhatsApp Request
Customer takes the initiative to move to the next stage of the funnel.
Discovery Questions
2
Q1
aiyo health services-ku edhavadhu enquiry pannirundheengala sir?
Q2
idhana specific health concerns irukkaa illa edhaavadhu health goal irukkaa sir ungalukku?
Trust Signals
2
Customer confirms he filled the form
Customer asks for details on WhatsApp
Enthusiasm Signals
1
Promptly asks 'Sollunga' (Tell me) when rep pauses
Confusion Signals
1
Repeats price to confirm '18 ondu 18'
Topics Discussed
Annual health checkups
Preventive care
AIWO 191 Diagnostic Package
Blood test markers
Doctor and Diet consultation
Pricing
WhatsApp follow-up
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| Opening | 1 | neutral | Polite but brief. |
| Pitch | 2 | neutral | Listens to the explanation of the 191 package. |
| Closing | 3 | positive | Requests WhatsApp details and ends politely. |
Call Transcript
Click to expand
Speaker 1
0.13s
Hello.
Speaker 0
1.53s
Hello.
Speaker 1
2.89s
Hi.
Speaker 0
3.49s
aa sir ithu is lakshmanan?
Speaker 1
5.65s
Yes.
Speaker 0
6.31s
dis is nimitha from ayu.
Speaker 0
10.47s
kaaling phram ai o helth sentar saar.
Speaker 1
13.15s
Okay.
Speaker 0
14.01s
aiyo health services-ku edhavadhu enquiry pannirundheengala sir? like aiyo blood test.
Speaker 1
19.09s
Haa, I will get it.
Speaker 0
20.47s
aa yes sir. so neenga mention pannirundheengaannaa you will be having your health checkups annually dinner.
Speaker 1
26.43s
Ah
Speaker 0
27.05s
aa so idhana specific health concerns irukkaa illa edhaavadhu health goal irukkaa sir ungalukku?
Speaker 1
31.97s
illa edhuvum illa maam. regular-aa check pannittu.
Speaker 0
33.15s
Okay.
Speaker 0
35.37s
Okay sir.
Speaker 0
37.79s
So,
Speaker 0
40.07s
Sollunga sir.
Speaker 1
41.49s
Illa sollunga neenga.
Speaker 0
42.65s
ai o pathi kelvippatturukkeengala? its a preventive care.
Speaker 1
46.09s
okey.
Speaker 0
46.65s
so basically vandhu ippa veliya neenga health checkups edhunna panreenganna ippa enna current-la irukku appadindra status eppadi irukkunnu mattum dhaan check pannuvanga. but future-la enna varum appadindradha screen pannittu how to prevent it. if suppose avangalukku edhavadhu issues irukku appadinna adha eppadi vandhu reverse pannalaam appadindradhula dhaan IO panrom sir okay-va?
Speaker 1
53.79s
Future-il
Speaker 0
64.31s
so basically we have diagnostic package. i o one ninety one sollittu oru comprehensive blood test irukku.
Speaker 1
68.81s
One
Speaker 1
71.89s
One.
Speaker 0
72.75s
ai o comprehensive blood test.
Speaker 1
74.93s
Okay.
Speaker 0
75.65s
Okay idhula paatheenganna liver functioning, kidney functioning, cardiac arrest markers, tumor panels, STD panels, steroid panels, arthritis profile idhu ellame cover aagum. Ungalukku omega three, omega six cover aagum idhula.
Speaker 0
87.29s
You will get a doctor consultation and direct diet consultation also sir.
Speaker 1
91.53s
Okay.
Speaker 0
92.19s
Appo base on irukku eighteen thousand sir.
Speaker 1
92.31s
So basic on irukkum.
Speaker 1
95.77s
18 ondu
Speaker 0
96.53s
18. Yes sir.
Speaker 1
98.39s
Okay.
Speaker 0
99.29s
so ungaloda reports base panni ungalukku enna kind of lifestyle modification pannanum, what kind of health supplement you have to take, illa enna kind of exercise pannanumnu doctor will be recommending you for the better lifestyle sir.
Speaker 1
111.43s
oke oke.
Speaker 0
113.23s
So let us okay just
Speaker 1
113.87s
Okay, just send me the details. Yeah, sure sir. In the WhatsApp.
Speaker 0
115.73s
Ya sure sir.
Speaker 0
117.69s
Yeah, sure.
Speaker 1
117.93s
Review eaten
Speaker 0
119.21s
yes. shur sir.
Speaker 1
120.97s
Okay.
Speaker 0
121.01s
thank you sir. have a good day.
Speaker 1
122.43s
Okay.
Speaker 0
123.01s
Okay.
Speaker 1
123.11s
Okay thank you.