A
Call Intelligence
Vikram Balaji with Nivitha — Feb 20, 2026 11:19
Deal Closed
Warm
Lead Source
Meta AdsCall History
26 attemptsRep Performance
6.5/10
Pitch Effectiveness
0.0/10
Engagement
7.0/10
Conversion Probability
100.0%
Personalization
6.0/10
Technical Quality
0.0/10
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Closed
Package
Aiwo 181
Deal Value
₹18,000
Purchase Date
Feb 20, 2026
Calls Before Closure
26
Upsell Attempted
No
Cross-sell Attempted
No
Customer Profile
Gender
Male
Language Preference
English
Brand Awareness
High
Brand Sentiment
Negative (due to service failure)
Budget Sensitivity
Low
Readiness to Buy
Closed
Decision Maker
Self
Lead Type
b2c
Campaign Source
Meta | Leads | 181 | AIWO Health
Conversation Flow
Opening Type
reference_previous
Opening Quality
Fair
Rapport Building
Missing
Needs Discovery
Missing
Discovery Depth
Shallow
Discovery Questions
2
Pitch Approach
N/A
Closing Attempt
No
Closing Technique
None
Call Ending
natural_end
Call Structure
Duration
1:12 (72s)
Primary Language
English
Secondary Language
Tamil
Code Switching
Low
Total Speaker Turns
27
Rep Words / Customer Words
112 / 108
Rep Longest Monologue
12s
Customer Longest Monologue
12s
Silence Gaps (>2s)
0 (max 1.2s)
Interruptions
3
Sales Technique Assessment
Overall Sentiment
Negative
Rep Confidence
Medium
Needs-Based Selling
No
Value Stacking
No
Urgency Creation
High
Script Adherence
Low
Filler Words
Moderate
Follow-Up Commitment
Yes
Total Objections
1
Handled Successfully
1
Handling Rate
100%
Dominant Category
Service Quality
Objections
1| Objection | Category | Raised By | Handled | Technique | Quality |
|---|---|---|---|---|---|
|
Service Delay / No-show
Nobody has contacted me yet and till it's almost 11:20 and I've not even had my breakfast.
|
service quality | Customer | Yes | apology and investigation | Good |
Products Discussed
1| Product | Mentioned By | Price | Customer Reaction | Context |
|---|---|---|---|---|
| aiwo 181 blood test | Customer | -- | Negative | Customer complaining about a missed blood test appointment. |
Key Moments
200:13
Customer complaint regarding missed appointment
The core reason for the call; customer is frustrated due to fasting and no-show.
00:57
Rep's commitment to resolve
Rep de-escalates by promising a quick check and suggesting the customer eat if needed/reschedule.
Discovery Questions
2
Q1
is it your registered mobile number sir?
Q2
meinu whether you have booked the appointment through online or else through any of
Trust Signals
1
Customer confirms he booked through the official form and call center.
Resistance Signals
1
Frustration over lack of communication: 'Nobody has contacted me yet'.
Confusion Signals
1
Customer is confused why the appointment was missed despite being told to fast.
Topics Discussed
Missed appointment
Blood test
Fasting/Breakfast
Customer support follow-up
Rescheduling
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| Opening | 1 | neutral | Greeting the rep. |
| Middle | 2 | negative | Explaining that he is still fasting at 11:20 AM and no one has arrived for the 10:30 AM appointment. |
| Closing | 3 | neutral | Accepts the rep's promise to check and call back. |
Call Transcript
Click to expand
Speaker 0
0.01s
that's
Speaker 1
1.55s
Hello.
Speaker 0
2.17s
hello
Speaker 1
3.61s
Yes.
Speaker 0
4.11s
saar gud maarnning. dis is nimitha phram ai o.
Speaker 1
6.43s
Yes.
Speaker 0
7.59s
Aa sir, just visit visit a call regarding for IO services. Yes yes ma'am.
Speaker 1
11.29s
Yes yes madam.
Speaker 0
12.75s
Ah
Speaker 1
13.01s
Madam, yesterday I booked an appointment for blood test and the timing given to me was 10:30 and I was asked to be on par.
Speaker 0
20.93s
Nobody has
Speaker 1
20.93s
Nobody has contacted me yet and till it's almost 11:20 and I've not even had my breakfast. Sorry for the late.
Speaker 0
27.75s
sorry for the inconvenience happened sir. your good name please.
Speaker 1
30.43s
I'm Vikram.
Speaker 0
31.95s
Vikram.
Speaker 0
33.77s
is it your registered mobile number sir?
Speaker 1
35.77s
Ya this number yes.
Speaker 0
37.05s
yaa okay sir. check with me team maadam shortly okay.
Speaker 1
40.19s
okay.
Speaker 0
40.91s
meinu whether you have booked the appointment through online or else through any of
Speaker 1
45.53s
I think I I actually contacted online. It was through one of your form. I contacted online and I got a call from your customer one from your call center support team and through them I booked an appointment.
Speaker 0
53.77s
from your call center.
Speaker 0
57.73s
Yeah, okay sir. I'll check with my team and let you know shortly. Okay. And you can have your breakfast, sir. So till now it's already eleven twenty, right? Sorry for the things happened. If it is already booked, I can make a reschedule for that, sir.
Speaker 1
60.73s
Okay.
Speaker 1
66.79s
Okay.
Speaker 1
69.99s
Okay sure.
Speaker 0
70.55s
okey. baayi saar. haav e gud de.