A
Call Intelligence
Antony Prince with Nivitha — Feb 18, 2026 12:09
Deal Lost
Warm
Lead Source
Meta AdsCall History
2 attemptsRep Performance
8.0/10
Pitch Effectiveness
7.5/10
Engagement
8.5/10
Conversion Probability
60.0%
Personalization
8.0/10
Technical Quality
7.0/10
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Lost
Calls Before Closure
2
Upsell Attempted
Yes
Cross-sell Attempted
Yes
Customer Profile
Gender
Male
Language Preference
English
Brand Awareness
Low
Brand Sentiment
Inquisitive
Budget Sensitivity
Unknown
Readiness to Buy
Warm
Decision Maker
Self
Lead Type
b2c
Campaign Source
Meta | Leads | 181 | AIWO Health
Conversation Flow
Opening Type
reference_previous
Opening Quality
Good
Rapport Building
Present
Needs Discovery
Present
Discovery Depth
Moderate
Discovery Questions
5
Pitch Start
31% into call
Pitch Approach
Solution-oriented
Closing Attempt
Yes
Closing Technique
soft_close
Call Ending
natural_end
Call Structure
Duration
2:56 (176s)
Primary Language
English
Secondary Language
Tamil
Code Switching
Low
Total Speaker Turns
56
Rep Words / Customer Words
312 / 108
Rep Longest Monologue
23s
Customer Longest Monologue
6s
Silence Gaps (>2s)
2 (max 3.0s)
Interruptions
4
Sales Technique Assessment
Overall Sentiment
Positive
Rep Confidence
High
Needs-Based Selling
Yes
Value Stacking
Yes
Urgency Creation
Low
Script Adherence
High
Filler Words
Moderate
Follow-Up Commitment
Yes
Total Objections
0
Handled Successfully
0
Handling Rate
0%
Products Discussed
2| Product | Mentioned By | Price | Customer Reaction | Context |
|---|---|---|---|---|
| aiwo 181 blood test | Rep | -- | Neutral | Initial enquiry reference |
| gut microbiome test | Rep | -- | Other | Upselling additional diagnostic services |
Key Moments
300:19
Health Concern Disclosure
Customer identifies as diabetic, providing a clear sales hook.
00:47
Customer Inquiry on Services
Customer takes initiative to ask about AIWO's offerings, signaling high intent.
02:18
Location Query
Customer asks for physical location (MRC Nagar), indicating a preference for in-person service or center credibility.
Discovery Questions
5
Q1
do you have any specific health goal or any health concerns?
Q2
did you do any screening for diabetes or already or is this the first time you are going to check it?
Q3
When did you do your last checkup sir?
Q4
your age please
Q5
I just wanted to type one or type two diabetes
Trust Signals
3
Sharing specific medical history (HbA1c)
Asking for physical location
Requesting WhatsApp contact
Enthusiasm Signals
1
Asking 'What are the different products or services you offer?'
Topics Discussed
Diabetes Management
Blood Test Markers
Preventive Care
Organ Health
Lifestyle Modification
Center Location
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| Opening | 1 | neutral | Direct and answering questions. |
| Discovery | 2 | neutral | Sharing medical history and asking about services. |
| Closing | 3 | positive | Agreed to receive WhatsApp info and was polite. |
Call Transcript
Click to expand
Speaker 1
0.63s
Hello.
Speaker 0
2.57s
Hello.
Speaker 1
2.83s
hello
Speaker 1
4.47s
Yeah.
Speaker 0
5.11s
dis is nivitha from i o health sir.
Speaker 1
7.85s
Yeah.
Speaker 0
8.45s
There is an enquiry for IO one eight one blood test.
Speaker 1
12.61s
Okay.
Speaker 0
13.13s
just wanted to know do you have any specific health goal or any health concerns?
Speaker 1
19.01s
just wanted to check about my diabetic
Speaker 0
23.41s
okay. uh did you do any screening for diabetes or already or is this the first time you are going to check it?
Speaker 1
29.49s
I have already I have been doing my HPMC post and past.
Speaker 0
33.83s
oke.
Speaker 0
35.99s
When did you do your last checkup sir?
Speaker 1
38.43s
Three four months work.
Speaker 0
39.89s
okay sir. so you're comfortable with tamil?
Speaker 1
44.65s
English.
Speaker 0
45.39s
Okay, your age please.
Speaker 1
47.61s
Yeah, so this is Ivo Health, no? So what do you all, what are the different products or services you offer?
Speaker 0
52.55s
aa actually vi aar entum preventive care saar.
Speaker 1
55.59s
Okay.
Speaker 0
56.15s
uh see you told right you are into diabetes right. I just wanted to type one or type two diabetes.
Speaker 1
62.07s
Five two.
Speaker 0
62.77s
type two. Okay sir. So basically what we will be doing is we will diagnose you and based on your health condition, we will reverse your aging sir. Or else we will reverse your health of your organs. That is what I would as usually.
Speaker 1
76.57s
oke.
Speaker 0
77.21s
Okay. So, we used a screen using a we have a comprehensive blood test.
Speaker 1
82.79s
oke.
Speaker 0
83.27s
uh which which covers your liver functioning, kidney functioning, cardiac markers, tumor panels, even what and all that doesn't uh outside labs they won't cover, right?
Speaker 1
92.55s
hmm
Speaker 0
93.01s
it's kind of advanced screening sir.
Speaker 1
96.01s
All right.
Speaker 0
96.71s
Okay, like humor panels, hormone imbalance, everything will be covered under this. You will be using this report, based on this report, our doctors will be recommending what kind of lifestyle modifications you have to do and what kind of supplements you have to take.
Speaker 1
100.85s
Okay.
Speaker 0
110.05s
and this is what they recommend you for better lifestyle sir.
Speaker 1
114.27s
okay.
Speaker 0
114.55s
and we have like advanced screening also like ECG echo, food intolerance test, gut microbiome test.
Speaker 1
121.21s
oke.
Speaker 0
121.79s
So this is all like we have. Apart from this we have aesthetic services.
Speaker 0
127.03s
health services and dental screening everything we have sir. as a wellness center we have every services for related to health.
Speaker 1
134.75s
Okay.
Speaker 0
136.45s
So just one.
Speaker 1
136.73s
Where is it located?
Speaker 0
138.61s
We are from Chennai sir.
Speaker 1
140.41s
Valentine.
Speaker 0
141.57s
MRC Nagar Patnambakkam.
Speaker 1
144.25s
olden.
Speaker 0
145.41s
seo from which place?
Speaker 0
148.45s
okay sir. so you are planning for any kind of health checkups or
Speaker 1
153.31s
ya. so ai vil let yu nu.
Speaker 0
155.11s
Yeah, I'll share the reports for you, sir, and
Speaker 0
158.25s
sample reports as well as catalogs just have a look and give a call back whenever you require, okay?
Speaker 1
164.03s
Hello.
Speaker 0
166.17s
Hello
Speaker 1
166.71s
Yes, we can do that.
Speaker 0
168.29s
yaa okay sir. this is nimitta just save this number.
Speaker 1
170.95s
Sure, you just send me a WhatsApp.
Speaker 0
172.43s
yaa okay sir shure.
Speaker 1
173.77s
Okay.
Speaker 0
174.17s
bye sir have a good day.