A
Call Intelligence
Antony Prince with Nivitha — Feb 18, 2026 12:07
Deal Lost
Cold
Lead Source
Meta AdsCall History
2 attemptsRep Performance
1.0/10
Pitch Effectiveness
0.0/10
Engagement
0.0/10
Conversion Probability
10.0%
Personalization
1.0/10
Technical Quality
0.0/10
Active Alerts
3Low Performance: Nivitha
Nivitha scored 1.0/10 on call with Antony Prince. Review recommended.
No Close Attempt: Nivitha
Nivitha did not attempt to close on call with Antony Prince. Coaching opportunity.
No Rapport or Discovery: Nivitha
Nivitha skipped both rapport building and needs discovery on call with Antony Prince.
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Lost
Calls Before Closure
2
Upsell Attempted
No
Cross-sell Attempted
No
Customer Profile
Gender
Male
Language Preference
Tamil
Brand Awareness
Low
Brand Sentiment
Neutral
Readiness to Buy
Cold
Decision Maker
Self
Lead Type
paid
Campaign Source
Meta | Leads | 181 | AIWO Health
Conversation Flow
Opening Type
warm_callback
Opening Quality
Poor
Rapport Building
Missing
Needs Discovery
Missing
Discovery Depth
None
Discovery Questions
0
Pitch Approach
Closing Attempt
No
Closing Technique
None
Call Ending
information_sent
Call Structure
Duration
1:31 (92s)
Primary Language
Tamil
Secondary Language
English
Code Switching
High
Total Speaker Turns
7
Rep Words / Customer Words
33 / 52
Rep Longest Monologue
7s
Customer Longest Monologue
9s
Silence Gaps (>2s)
3 (max 22.0s)
Interruptions
0
Sales Technique Assessment
Overall Sentiment
Neutral
Rep Confidence
Low
Needs-Based Selling
No
Value Stacking
No
Urgency Creation
None
Script Adherence
None
Filler Words
Low
Follow-Up Commitment
No
Total Objections
0
Handled Successfully
0
Handling Rate
0%
Key Moments
100:35
Voicemail Trigger
The call is identified as reaching a voicemail or automated system, ending the sales opportunity for this session.
Confusion Signals
1
Automated system message played
Topics Discussed
Voicemail
Tamil background speech
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| Opening | 1 | neutral | Customer is not actually speaking to the agent; transcript reflects background noise or voicemail. |
Call Transcript
Click to expand
Speaker 1
0.57s
Record your name and reason for calling. I'll see if this person is available. Hi, I'm from my overhead.
Speaker 1
11.37s
Thanks, Anthony. Please stay on the line.
Speaker 1
35.05s
I'm sorry, this person is not available.
Speaker 0
36.81s
If you would like to leave an additional message, please reply after the tone.
Speaker 0
49.19s
so undaala namma sir.
Speaker 0
55.75s
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Speaker 0
89.43s
Summaa kaandaa irukku ennaayi pesaanaa?