A
Call Intelligence
Gowtham Pandian with Nivitha — Feb 21, 2026 11:33
Deal Lost
Cold
Lead Source
Meta AdsCall History
1 attemptRep Performance
7.5/10
Pitch Effectiveness
6.0/10
Engagement
7.0/10
Conversion Probability
10.0%
Personalization
6.0/10
Technical Quality
9.0/10
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Lost
Calls Before Closure
1
Upsell Attempted
No
Cross-sell Attempted
No
Customer Profile
Gender
Male
Language Preference
Tamil
Brand Awareness
Low
Brand Sentiment
Neutral
Budget Sensitivity
High
Readiness to Buy
Cold
Decision Maker
Self
Lead Type
b2c
Campaign Source
Meta | Leads | 181 | AIWO Health
Conversation Flow
Opening Type
direct_pitch
Opening Quality
Good
Rapport Building
Present
Needs Discovery
Present
Discovery Depth
Shallow
Discovery Questions
3
Pitch Start
25% into call
Pitch Approach
Educational/Value-based
Closing Attempt
Yes
Closing Technique
direct_close
Call Ending
other
Call Structure
Duration
2:41 (161s)
Primary Language
Tamil
Secondary Language
English
Code Switching
High
Total Speaker Turns
38
Rep Words / Customer Words
342 / 84
Rep Longest Monologue
20s
Customer Longest Monologue
6s
Silence Gaps (>2s)
1 (max 20.0s)
Interruptions
4
Sales Technique Assessment
Overall Sentiment
Negative
Rep Confidence
High
Needs-Based Selling
Yes
Value Stacking
Yes
Urgency Creation
Low
Script Adherence
High
Filler Words
Low
Follow-Up Commitment
No
Total Objections
1
Handled Successfully
0
Handling Rate
0%
Dominant Category
Price
Objections
1| Objection | Category | Raised By | Handled | Technique | Quality |
|---|---|---|---|---|---|
|
Price is too high
Illa naan andha rate-a paathuttu dhaan naan venaamnu sonnen
|
price | Customer | No | value reiteration | Poor |
Products Discussed
1| Product | Mentioned By | Price | Customer Reaction | Context |
|---|---|---|---|---|
| aiwo 100 blood test | Customer | 18000.00 | Negative | Main product offering including liver, kidney, and cardiac markers. |
Key Moments
300:45
Technical Value Pitch
Rep lists extensive biomarkers to justify the premium nature of the test.
01:42
Pincode Verification
Customer shows high intent/engagement by providing his specific location (625020).
02:22
Price Reveal
The 18,000 INR price point immediately kills the momentum of the sale.
Discovery Questions
3
Q1
Specific health concern irukka?
Q2
Routine idhukku munnaadi eppa sir?
Q3
Mass health checkup panneengala illa basic checkup panneengala?
Trust Signals
1
Shared pincode for serviceability check
Resistance Signals
1
Explicitly stated 'venaam' (don't want) due to rate
Confusion Signals
1
Asked 'Ethilundhu?' (From where?) at the start
Topics Discussed
Blood Test
Biomarkers
Liver Function
Kidney Function
Diet Consultation
Home Collection
Pricing
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| Opening | 1 | neutral | Cooperative and answering questions. |
| Discovery | 2 | neutral | Providing history of previous tests. |
| Price Reveal | 3 | negative | Immediate dismissal once the 18k price was mentioned. |
Call Transcript
Click to expand
Speaker 1
1.05s
Hello.
Speaker 0
2.13s
Sollunga.
Speaker 1
2.59s
Sir, adhu is Gautam Pandian.
Speaker 1
4.97s
Sir naan Nivitha IO Health Care-la irundhu pesugiren.
Speaker 0
7.69s
Ethilundhu?
Speaker 1
8.43s
I O sir I O health.
Speaker 0
9.83s
Okay.
Speaker 1
10.95s
Ivarkku enquiry pannirundheengalla sir.
Speaker 0
13.57s
Aamanga.
Speaker 1
14.37s
Aa ippo blood test kelli karen, yes sir, so ungalukku enna specific health concern irukka? Illanna health code irukka sir to be fit or healthy.
Speaker 0
22.29s
Illa actually vandhu summa normal blood routine checkup thaan paarunga.
Speaker 1
25.87s
Okay sir, routine idhukku munnaadi eppa sir illa? Okay sir.
Speaker 0
26.93s
Idhukku munnaadi eppozha sollala.
Speaker 0
30.29s
Irukkum.
Speaker 1
30.31s
Sir pannineenga
Speaker 0
32.91s
Idhukku munnadi panni oru rendu years irukkum.
Speaker 1
34.59s
Rendu years aayiduchu sir, mass health checkup panneengala illa basic checkup panneengala sir?
Speaker 0
37.99s
Summaa basically andha veetla vandhu visit panni eduthukkuvomla andha maadhiri.
Speaker 1
41.65s
Okay sir, okay sir, idhu vandhu oru comprehensive letter sir.
Speaker 1
45.19s
Okava, ungalukku vandhu onnooru aindhu biomarkers cover aagum. Okava, ungaloda liver functioning, kidney functioning, cardiac wrist markers, tumor panels, lipid profiles, ascitec protein profile. So namakku obviously theriyumla, onnoda onnu namma body-la ellame linked dhaan. Okava, ippo oru sugar spike aachunna adhanala enna defects irukkumnu namakku theriyum. So idhu vandhu complete body analysis.
Speaker 0
59.19s
Okay.
Speaker 0
63.07s
So idhu vandhu
Speaker 1
65.39s
So onnutha mattum concentrate pannama complete body analyze pannittu adhula irundhu namakku oru reports varumla, andha report-la base panni ungalukku doctors vandhu enna kind of foods eduthukkanum, enna kind of supplements eduthukkalaam illa edhuna exercise pannanuma?
Speaker 0
75.13s
Enna kandu?
Speaker 1
77.81s
People with fatty liver ippo cholesterol irukkunna verum food-la mattum kammi pannama ungalukku eppadi vandhu exercise pannalaam muscle exercise pannalaam appadindradhu doctors will recommend and koodave ungalukku vandhu diet consultation irukkum okay ma'am diet consultation-la vandhu ungalukku diet chart-um kuduthuruvaanga.
Speaker 0
82.17s
Sari
Speaker 0
88.97s
Okava?
Speaker 1
92.43s
So based on your reports ellame ungalukku vandhu customized-aa tailored chart-aa ungalukku varum sir.
Speaker 1
96.97s
Okay, we have a home collection also, unga pincode solreengalaa sir? Naan service check pannikkiren.
Speaker 0
102.09s
Six two five zero two zero.
Speaker 1
105.75s
Aaru rendu aindhu irandu.
Speaker 0
107.89s
Aamaam.
Speaker 1
108.45s
One second sir please stay on in two seconds.
Speaker 1
131.05s
Hello
Speaker 1
132.03s
Aa sollunga, yes sir service available sir. So idhuvum vandhu home collection dhaan technicians vandhu veetla vandhu ungalukku samples collect panniruppaanga, complete blood test and urine analysis sir.
Speaker 0
138.63s
Indha company
Speaker 0
141.69s
Um thevaiyundu.
Speaker 1
142.93s
Eighteen thousand varum sir ungalukku.
Speaker 0
144.79s
Illa naan andha rate-a paathuttu dhaan naan venaamnu sonnen, venaamnu raja neenga mind-la.
Speaker 1
149.87s
Okay sir I understand neenga eduthiruppeenga idhukku munnaadi normal blood test but it's kind of comprehensive right.
Speaker 1
155.23s
Mugundhaan.
Speaker 0
155.23s
Ippa edhu thought irundhaalum naan call pannuvaanga, yes sure sir.
Speaker 1
159.21s
Ya sure sir, thank you sir, have a good day.