A
Call Intelligence
Divya Poduval-Menon with Nivitha — Feb 21, 2026 10:33
Deal Lost
Cold
Lead Source
Meta AdsCall History
6 attemptsRep Performance
3.0/10
Pitch Effectiveness
0.0/10
Engagement
1.0/10
Conversion Probability
0.0%
Personalization
2.0/10
Technical Quality
0.0/10
Active Alerts
3No Close Attempt: Nivitha
Nivitha did not attempt to close on call with Divya Poduval-Menon. Coaching opportunity.
No Rapport or Discovery: Nivitha
Nivitha skipped both rapport building and needs discovery on call with Divya Poduval-Menon.
Low Performance: Nivitha
Nivitha scored 3.0/10 on call with Divya Poduval-Menon. Review recommended.
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Lost
Calls Before Closure
6
Upsell Attempted
No
Cross-sell Attempted
No
Customer Profile
Gender
Female
Language Preference
English
Brand Awareness
Low
Brand Sentiment
Negative
Budget Sensitivity
Unknown
Readiness to Buy
Cold
Decision Maker
Self
Lead Type
b2c
Campaign Source
Meta | Leads | 181 | AIWO Health
Conversation Flow
Opening Type
reference_previous
Opening Quality
Fair
Rapport Building
Missing
Needs Discovery
Missing
Discovery Depth
None
Discovery Questions
0
Pitch Start
35% into call
Pitch Approach
Reference to lead form
Closing Attempt
No
Closing Technique
None
Call Ending
other
Call Structure
Duration
0:22 (22s)
Primary Language
English
Secondary Language
Tamil
Code Switching
Low
Total Speaker Turns
11
Rep Words / Customer Words
28 / 42
Rep Longest Monologue
2s
Customer Longest Monologue
7s
Silence Gaps (>2s)
0 (max 1.0s)
Interruptions
1
Sales Technique Assessment
Overall Sentiment
Negative
Rep Confidence
Low
Needs-Based Selling
No
Value Stacking
No
Urgency Creation
None
Script Adherence
High
Filler Words
Low
Follow-Up Commitment
No
Total Objections
1
Handled Successfully
0
Handling Rate
0%
Dominant Category
Process
Objections
1| Objection | Category | Raised By | Handled | Technique | Quality |
|---|---|---|---|---|---|
|
Too many calls/Spam
20 people call me every day. So I'm not interested, okay? Every day some 10 people call.
|
process | Customer | No | apology | Poor |
Products Discussed
1| Product | Mentioned By | Price | Customer Reaction | Context |
|---|---|---|---|---|
| master health checkup | Rep | -- | Negative | Reference to a previous enquiry. |
Key Moments
200:10
Customer Outburst
The customer expresses extreme frustration with the volume of sales calls, effectively ending any chance of a sale.
00:18
DNC Request
Customer explicitly says 'Do not call me again,' which is a legal/compliance boundary.
Resistance Signals
3
20 people call me every day
I'm not interested
Do not call me again
Topics Discussed
Health checkup enquiry
Call frequency/Spam
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| Opening | 1 | neutral | Initial greeting. |
| Identification | 2 | neutral | Asks 'who's calling?' with suspicion. |
| Rejection | 3 | negative | Complains about call frequency and demands to be removed from list. |
Call Transcript
Click to expand
Speaker 0
0.13s
Hello
Speaker 1
0.95s
Hello.
Speaker 0
2.05s
yes.
Speaker 1
2.79s
maam, meri jis jipiya.
Speaker 0
4.37s
who's calling?
Speaker 1
5.15s
maam dis is nimitha from i o health maam.
Speaker 0
7.59s
Okay.
Speaker 1
8.27s
avaridhulayoru enquiry for a health checkup.
Speaker 0
10.93s
Yeah yeah, 20 people call me every day. So I'm not interested, okay? Every day some 10 people call. All of you have know the work.
Speaker 1
14.47s
Sorry
Speaker 0
18.41s
keep picking it up. Do not call me again.
Speaker 1
20.39s
Okay ma'am sorry for the