A
Call Intelligence
None with Nivitha — Jan 24, 2026 14:10
Deal Lost
Warm
Call History
1 attemptRep Performance
9.0/10
Pitch Effectiveness
8.0/10
Engagement
8.5/10
Conversion Probability
70.0%
Personalization
9.0/10
Technical Quality
9.0/10
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Lost
Calls Before Closure
1
Upsell Attempted
Yes
Cross-sell Attempted
No
Customer Profile
Gender
male
Language Preference
Tamil
Brand Awareness
partial
Brand Sentiment
neutral
Budget Sensitivity
Moderate
Readiness to Buy
Warm
Decision Maker
primary
Lead Type
new_inquiry
Conversation Flow
Opening Type
warm_callback
Opening Quality
good
Rapport Building
Present
Needs Discovery
Present
Discovery Depth
Moderate
Discovery Questions
5
Pitch Start
12% into call
Pitch Approach
educational_consultative
Closing Attempt
Yes
Closing Technique
soft_close
Call Ending
natural_end
Call Structure
Duration
9:18 (558s)
Primary Language
Tamil
Secondary Language
English
Code Switching
High
Total Speaker Turns
145
Rep Words / Customer Words
1142 / 485
Rep Longest Monologue
45s
Customer Longest Monologue
12s
Silence Gaps (>2s)
4 (max 3.5s)
Interruptions
8
Sales Technique Assessment
Overall Sentiment
Positive
Rep Confidence
High
Needs-Based Selling
Yes
Value Stacking
Yes
Urgency Creation
Moderate
Script Adherence
Moderate
Filler Words
Low
Follow-Up Commitment
Yes
Total Objections
2
Handled Successfully
2
Handling Rate
100%
Dominant Category
price
Objections
2| Objection | Category | Raised By | Handled | Technique | Quality |
|---|---|---|---|---|---|
|
Price is high
Idhellam enna evvalavu cost varudhunga... Seventy five thousand.
|
price | Customer | Yes | downsell_and_value_stacking | Excellent |
|
Are supplements extra?
adhukkappuram ungakitta edhaachum products vaangi naan saappidura maadhiri irukkuma?
|
product_scope | Customer | Yes | transparency | Good |
Products Discussed
3| Product | Mentioned By | Price | Customer Reaction | Context |
|---|---|---|---|---|
| aiwo 360 program | Rep | 75000.00 | Neutral | Complete diagnostic package including 181 biomarkers, scans, and consultations. |
| aiwo 181 blood test | Rep | 15333.00 | Positive | A smaller package recommended as an alternative to the full 360. |
| supplements | Rep | -- | Skeptical | Mentioned as an extra cost based on reports. |
Key Moments
401:03
Preventive Care Definition
Sets the stage for why this is different from a standard hospital visit.
05:09
Customer reveals high lipid profile
The critical 'need' discovery that allows the rep to personalize the pitch.
07:19
Downsell to IO 181 + DEXA
Rep successfully pivots to a more affordable package to maintain lead interest.
08:15
Home Collection Logistics
Removing friction by explaining the technician will come to his house in Tambaram.
Discovery Questions
5
Q1
Where are you calling from?
Q2
Can I know your age?
Q3
Have you done any health related checkups?
Q4
Have you heard about IO before?
Q5
Do you have any issues like sugar or cholesterol?
Trust Signals
3
Sharing specific health data (age 44, high lipid profile)
Asking about the location of the center (Adayar/MRC Nagar)
Confirming he has watched YouTube videos of the brand
Enthusiasm Signals
2
Repeated use of 'Okay okay'
Asking for the specific discount details
Resistance Signals
2
Questioning if supplements are mandatory/extra cost
Hesitation on the 75k price point, leading to a downsell
Confusion Signals
1
Unclear on the difference between 360 and 181 initially
Topics Discussed
IO 360
IO 181
DEXA Scan
Cholesterol/Lipid Profile
Fatty Liver
Home Collection
New Year Discount
Supplements
Fasting Requirements
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| opening | 1 | neutral | Polite but brief. |
| discovery | 2 | neutral | Openly shared health concerns about cholesterol. |
| pitch | 3 | neutral | Asked clarifying questions about the tests and preventive measures. |
| closing | 4 | positive | Agreed to save the number and follow up. |
Call Transcript
Click to expand
Speaker 1
1.03s
Hello.
Speaker 0
1.75s
Hello.
Speaker 1
2.81s
Hello
Speaker 0
3.33s
Ithu Shahu.
Speaker 1
4.75s
Aa.
Speaker 0
5.77s
So this is Niveda from Aivoo.
Speaker 1
8.35s
Ma'am ya.
Speaker 0
10.03s
Vi reserve enquiry for IO three sixty program.
Speaker 1
13.05s
Okay Ma'am ya ya.
Speaker 0
14.33s
So mainu from where you are calling sir, I mean where you are speaking?
Speaker 1
18.39s
I am from I am from Chennai Tambaram.
Speaker 0
21.31s
Tambaram okay sir, idhu Tamil comfortable right sir?
Speaker 1
24.01s
Ya ya yes yes Tamil Nadu. Ya.
Speaker 0
25.01s
Ya ya okay sir, so ungaloda age therinjukkalaama sir basically?
Speaker 1
28.59s
Enakku idhu vandhu forty four.
Speaker 0
30.89s
Okay sir, edhavadhu health related checkups pannirukkeengala sir neenga?
Speaker 1
34.31s
Health related checkup-na summa blood test pannirukkom normally.
Speaker 0
37.83s
Normal.
Speaker 1
38.29s
Cholesterol cholesterol level check pandrathukku.
Speaker 0
40.65s
Okay okay sir.
Speaker 1
41.85s
Aamaa.
Speaker 0
42.39s
So basically neenga vandhu verum adhaan normalaa ippo sugar eppadi saar adhu maadhiri dhaan check pannirukkeenga correctaa.
Speaker 1
47.43s
Aamaa aamaa aamaa.
Speaker 0
48.63s
Okay sir, idhu IO three sixty vandhu paatheenganna IO pathi idhanaal kelvippattirukkeengala sir idhukku munnadi?
Speaker 1
53.05s
Aa indha YouTube videos ellam paarthirukken, so konjam therinjiyum.
Speaker 0
57.37s
Okay Sir.
Speaker 1
59.83s
Theriyum but aanaa andha alavukku aamaa not clearly yes.
Speaker 0
60.89s
Not clearly.
Speaker 0
63.09s
Ya ya okay sir, so IO vandhu basically preventive care sir.
Speaker 0
67.39s
So generally namma hospital povom, hospital enna pannuvanganna ippa vandhuruchu namakku oru edho oru deficit irukku appadinna adhai vandhu cure pannuvang, okay-va?
Speaker 1
75.67s
Ok.
Speaker 0
76.37s
Ivo vandhu namakku enna varum appadindradha therinjittu adhai eppadi prevent pannalaam appadindradha thaan sir Ivo.
Speaker 1
81.41s
Okay okay.
Speaker 0
82.07s
Okay so ippa basically oru nammakitta vandhu blood test irukku scans irukku okayva.
Speaker 1
87.99s
Okay.
Speaker 0
88.59s
So indha moonu aaru aaru paatheenganna namakku IO one eighty one solra blood test cover aagum.
Speaker 1
93.11s
Okay.
Speaker 0
93.49s
Idhula unga kidney functioning, liver functioning, cardiac risk markers, tumor panels, cancer panels idhu maadhiri ungalukku onnoottri biomarkers undu idhula.
Speaker 1
100.77s
Okay okay.
Speaker 0
101.35s
Okayva, along with this ungalukku paatheenganna ECG, Echo, Chest X-ray, Gut Microbium test, vayithula ennenna?
Speaker 0
110.31s
Good bacterias irukka bad bacterias irukkaannu therinjukkirathu oru stool test okayva? Along with this ungalukku vandhu DEXA scan irukkum. DEXA scan vandhu bodyyoda bone density evvalavu irukku visceral fat bodyla irukka organs suthi evvalavu visceral fat irukku.
Speaker 1
113.67s
Okava?
Speaker 0
124.41s
And.
Speaker 1
126.29s
Okay.
Speaker 0
126.89s
Aa and ungalukku muscle mass idhu ellame varum, plus VO to max sollittu oru test irukku sir, treadmill test.
Speaker 1
132.27s
Ok.
Speaker 0
133.05s
Along with this you will get physiotherapy sessions also sir.
Speaker 1
136.57s
Okay okay.
Speaker 0
137.27s
So idhu ellame completely oru unga body-oda picture vandhu screening-kaga dhaan indha three sixty iQoo three sixty-ndrudhu sir.
Speaker 1
143.25s
Okay okay.
Speaker 0
144.31s
Aa so complete diagnostic package vena Googles iQOO three sixty saar.
Speaker 1
148.89s
Okay complete okay.
Speaker 0
150.37s
Ssir.
Speaker 1
151.59s
Okay adhu once adhula suppose ippa namma adhu test panni edhaachum issues irukkunna adhukku enna preventive measures pannanum appadindradha neenga solliduveenga.
Speaker 0
160.23s
Aa ya sir, we have doctor consultation and dietician consultation.
Speaker 1
161.01s
Aa doctor.
Speaker 1
164.21s
Okay.
Speaker 0
164.43s
So based on your report vandhu ungalukku avanga recommend pannuvaanga, so enna kind of treatment edukkanum idhukku appuram or else enna kind of supplements illa food style changes illa health lifestyle changes ellame pannanum appadindradhu doctors vandhu ungalukku recommend pannuvaanga.
Speaker 0
179.21s
Suppose ippo oru silarukku vandhu oru BP irukku appadinna namakku vandhu breath keeping kit koduppanga okayva lungskaga. So illa enakku illa enakku vandhu sugar irukku appadinna adhu avanga sugarukku yetha maadhiri avangalukku diet chart koduppanga plus foodla enna pannalam oru walking avangalukku.
Speaker 1
183.83s
Lungs kaalukku.
Speaker 0
195.71s
Recommend pannalaamaa illa vera edhuna changes pannalaamaa appadindradhu avanga recommend pannuvaanga sir.
Speaker 1
200.53s
Mm mm mm.
Speaker 0
201.25s
So everything is based on your report, not like chumma appadiye basically-aa randomly-aa kodukkaama, whatever it is based on your report they will do the preventive measures.
Speaker 1
210.57s
Mm aa okay
Speaker 0
211.43s
Okay.
Speaker 1
211.93s
Okay okay okay, idhu vandhu naan pandradhukku nerla dhaan varanum illaiya?
Speaker 0
215.69s
Ya sir, neenga center-ukku varanum sir. So suppose blood test mattum eduthukkiren appadinna, blood test mattum unga veettukku naanga book panniduvom. Home collection irukku enga kitta. Technicians, lab technician veetla vandhu collect pannippaanga. So that suppose neenga oru package-aa edukkureenga appadinna.
Speaker 0
229.65s
So naanga blood collection first day collect pannittu idhula moonu types of blood test irukku onnooru enbadhu sonnen sir, adhu illama food intolerance sollittu body-la ennenna food vandhu namakku othukkaadhu appadinnu therinju generally namma ellame saappiduvom correct-aa? But oru particular day-la onnu othukkaama pogum but namakku edhunnu theriyaadhu.
Speaker 1
245.69s
Okayva?
Speaker 0
245.69s
Ok-va? So adhu maadhiri food intolerance irandu nootru irandu aindhu food vachu test pannuvaanga, adhu blood test. Ok, and body-la amino acid evlo irukkunnu check pannaradhukkaaga oru kind of blood test. So idhu moonu blood test, oru gut microbiome test, stool test and chest x-ray, U.S.G., E.C.G., echo.
Speaker 1
250.71s
Okay.
Speaker 0
262.29s
Idhu ellame oru package-aa ungalukku eduthukkalaam.
Speaker 1
265.15s
Athu athu three sixty degree three sixty-la three sixty pottomna athula pannikkalam illaiya?
Speaker 0
268.89s
Yes sir, yes sir.
Speaker 1
270.47s
Mm okay okay okay idhellam enna evvalavu cost varudhunga
Speaker 0
273.81s
Idhu vandhu ungalukku ezhuvathu aindhu aayiram varum sir.
Speaker 1
276.23s
Seventy five thousand.
Speaker 0
277.47s
S sir.
Speaker 0
278.77s
Along with doctor consultation follow ups oda sir.
Speaker 1
281.67s
Okay okay adhu adhu doctor consultation follow upsna adhu ethanai month-ukku?
Speaker 0
285.75s
Three months ungalai follow pannuvaanga sir.
Speaker 1
287.95s
Okay adhukkappuram nammale avanga solradha follow panna podhum illaiya?
Speaker 0
291.99s
Aa consistent consistency-aa neenga follow panna kandippaa better changes irukkum ungalukku. Suppose ippo ungalukku oru lipid profile jaasthiyaa irukkunnu vachukkongalen high HCL jaasthiyaa irukku appadinna verum neenga HCL mattum adhukkappuramaa check panni paathukkalaam.
Speaker 1
298.87s
Aa
Speaker 0
303.81s
Ungalukku adhu kammiyaa irukkaa appadindradhu.
Speaker 1
305.93s
Okay, okay, okay, okay, andha maadhiri.
Speaker 0
306.95s
Ok.
Speaker 0
307.89s
Yes sir.
Speaker 1
309.03s
Sari okay-nga, enna lipid profile-laam konjam heavy heavy-aa irundhuchu, appuram control food control-la innum oraalaavukku normal pannirukken.
Speaker 0
315.95s
Okay sir.
Speaker 1
316.39s
Sari aamaa adhudhaan sari ippo ellaa test-um pannanum illaiyaa?
Speaker 0
320.31s
So basically ippa lipid profile jaasthiyaa irukkunnu neenga sonneengalla sir.
Speaker 1
323.53s
Mm.
Speaker 0
324.01s
HCL jaasthiyaa irukku appadinnaale namakku fatty liver varadhukkaana chances irukku.
Speaker 1
327.93s
Okay bye.
Speaker 0
327.93s
Okayva neenga fatty liver check pannirukkeengala
Speaker 1
330.85s
Fatty liver check pannaleeye.
Speaker 0
332.11s
Okay sir, so basically namakku body-la cholesterol jaasthiya irundha fatty liver varadhukkaana chances irukku. Fatty liver vandhuchunna niraiya issues varum. Okay-va? Diabetes-aa irukkattum illa idhudhaan namma preventive care-ndradhu. Ippa neenga verum cholesterol mattum neenga vandhu concentrate panniruppeenga. Enakku cholesterol jaasthiya irukku adhai mattum kammi pannurennu sollittu.
Speaker 0
348.59s
But cholesterol vandhuchunna adhanala ennenna vandhu namakku deficit varum adhu eppadi namma prevent pannalam
Speaker 1
354.29s
Mm mm
Speaker 0
354.95s
Adhukkudhaan idhu basic-aana things okay-vaa adhukkaana preventive care dhaan ungalukku tharuvaanga.
Speaker 1
359.01s
Okay okay okay, ippa indha moondru aaru pannuradhu dhaan full-aa cover aayiduma?
Speaker 0
363.25s
Yes sir.
Speaker 1
364.19s
Illa namma specific-aa edhuvum panna vendiya pannanumaa illa indha three sixty compulsory-aa pannanumaa?
Speaker 0
369.29s
Illa sir specific-aa venumna neenga blood test mattum eduthukkalaam sir, ippa neenga vandhu lipid profile jaasthiyaa irukkunnu solreengalla, so neenga venumna oru aindhu ettaiyathaan oru Dexa idha neenga eduthukkitteenga appadinna.
Speaker 1
372.33s
Ippo neenga
Speaker 0
378.73s
Ippa naan sonnenla sir fatty liver, ippa ungalukku lipid profile jaasthiya irukkundradhunaala naan adha recommend pannitten. Basically blood test-la vandhu ungalukku vandhu cardiac risk marker varum, liver functioning vandhurum, kidney function ellame varum, but mukkiyama ungalukku thevaipaduradhukku dhaana indha cardiac risk marker. Heart related-aa ennenna issues irukkum appadindradhula idhu vandhurum.
Speaker 1
378.91s
Ippodhu
Speaker 1
392.27s
Aa triple
Speaker 0
395.03s
Okava lipid profile complete-aa vandhurum.
Speaker 1
395.17s
Okayva?
Speaker 0
397.57s
Okava and adhu illama ungalukku vandhu liver functioning sonnenla sir, so fatty liver edhunna irukku appadinna adhula therinjirum. Neenga DEXA edukkumbodhu edhukkaga DEXA edukka solren appadinna unga organsai suthi evvalavu vandhu fat irukku, evvalavu fat deposit ayirukku appadindradha therinjikkiradhukkaga dhaan DEXA.
Speaker 1
398.33s
Okay okay aa
Speaker 0
415.03s
So bodyla fat vida muscles vandhu jaasthiya irukkanum okayva.
Speaker 0
419.49s
But namma organs veliya irundhu paarkkumbodhu oruthar obese-aa iruppaanga, oruthar oily-aa iruppaanga, but namma organs-a suthi evvalavu fat irukkunnu namakku theriyaadhu illa sir.
Speaker 1
425.59s
Mm mm.
Speaker 0
426.19s
So adhukku DEXa suppose neenga moondru aaru enakku therinju neenga moondru aaru prefer pannalaam illa enakku vendaamna health related oru step edukka poreenganna onnooru enbadhu indexa eduthu paarunga sir.
Speaker 1
434.95s
One eighty one plus Dexa.
Speaker 0
436.27s
Dexa yes sir.
Speaker 1
437.09s
Okay ondru aindhu ondru plus vexac adhukku evvalavu charges panreenga?
Speaker 0
439.87s
Ondu aindhu vandhu aindhu aayirathu varum sir idhu complete blood test ungalukku idhulayum doctor consultation nutrition consultation varum.
Speaker 1
445.39s
Okay.
Speaker 0
445.75s
Dexa vandhu rendu aayirathu aindhu aayirathu varum sir ungalukku.
Speaker 1
448.41s
O idhu aindhu plus rendu aayirathu aindhu.
Speaker 0
449.81s
Yes sir.
Speaker 1
451.07s
Okay okay, so idhu idhu indha amount kuduthu panna podhum. Adhukkappuram neenga consultation kuduthutteenganna, adhukkappuram ungakitta edhaachum products vaangi naan saappidura maadhiri irukkuma?
Speaker 0
455.73s
Sar.
Speaker 0
458.35s
Supplements vandhu supplements mattum extra saappidura maadhiri irukkum sir, suppose avangaloda reports base panni dhaan supplements eduthukkura maadhiri irukkum sir, yenna ovvorutharukku oru oru maadhiri reports irukkumla sir.
Speaker 1
466.95s
Okay okay.
Speaker 0
467.95s
So adhanala supplements mattum extra payable-aa irukkum, mathapadi ungalukku doctor consultation-na idhukkulla included dhaan sir.
Speaker 1
473.25s
Illai illai included aayidum.
Speaker 0
474.81s
Yes sir.
Speaker 1
475.17s
Okay enni discounts edhuvum irukkungala
Speaker 0
477.95s
Aa one eighty one mattum ippo New Year discount innum mudiyala, indha month-oda irukku, padhinaindhu aayirathu moondru moondru-kku ungalukku discount varudhu.
Speaker 1
484.09s
Okay.
Speaker 0
484.43s
Dexa-kku ippa discount illa sir, ungalukku idhu rendum serthu ungalukku ezhupathi aayirathu aayirathu varum sir, Dexa and onbadhu ezhupathi onbadhu.
Speaker 1
490.09s
Decan
Speaker 1
491.85s
Okay, namma namakku vandhu enga vandhu test edukkanum? Endha idam?
Speaker 0
495.47s
Idhu mattum Tambaram sonneengala sir home collection irukku technician veettukku vandhuruvanga idhu vandhu fasting letter sir idhu ten to twelve hours fasting irukkanum.
Speaker 1
499.91s
Idhundu
Speaker 1
503.95s
Okay okay
Speaker 0
504.51s
Okay-va, so morning-e naan ungalukku fix panniduven, morning technician vandhuruvanga.
Speaker 1
508.43s
Mm.
Speaker 0
509.43s
Okay Dexa-kku mattum neenga enna pannunga, indha report vandha udane doctor consultation varuveengalla center-kku, appa namma Dexa pick pannunga.
Speaker 1
515.39s
Appo namma
Speaker 1
516.97s
Center adhu center enga varanum?
Speaker 0
518.93s
Adayar near by Adayar varum sir, M R C Nagar.
Speaker 1
521.75s
Adayar okay okay okay.
Speaker 0
522.71s
S sir.
Speaker 1
524.17s
Swaagam.
Speaker 0
524.27s
So anga vara maathiri irukkum.
Speaker 1
525.79s
Seri okaynga, naan appo adhu idhu pannittu eppo ennaala andha blood testukku thayara irukkanumnu paathu sollittuma?
Speaker 0
532.65s
Ya okay sir neenga confirm pannittu enakku indha numberukke call pannunga inimai nivitha.
Speaker 1
535.85s
Nimma
Speaker 1
536.75s
Okaynga.
Speaker 0
537.21s
En number save pannikkonga, so enna queriesnaalum illa idhu related-aa enna queries enna calls irundhaalum enakku call pannunga, okay-va enna doubts irundhaalum.
Speaker 1
545.53s
Okaynga okay.
Speaker 0
546.07s
Okay eppa book pannanumnaalum sollunga naangal organize pannurom we are ready to help you sir.
Speaker 1
550.01s
Okaynga okaynga okay sir. En name Nivetha just save this number. Naan save pannikkiren I won't save pannikkiren. Ya okay sir. Bye sir have a good day. Thank you thank you ma'am thank you.
Speaker 0
550.93s
Okay sir, iniyum Nivitha just save this number. Ya okay sir, bye sir, have a good day.