A
Call Intelligence
Javish with Nivitha — Feb 13, 2026 17:52
Deal Lost
Warm
Call History
2 attemptsRep Performance
8.0/10
Pitch Effectiveness
7.5/10
Engagement
8.5/10
Conversion Probability
70.0%
Personalization
8.0/10
Technical Quality
7.0/10
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Lost
Calls Before Closure
2
Upsell Attempted
Yes
Cross-sell Attempted
No
Customer Profile
Gender
Male
Language Preference
English/Tamil
Brand Awareness
Moderate
Brand Sentiment
Neutral/Positive
Budget Sensitivity
Low
Readiness to Buy
Warm
Decision Maker
Self
Lead Type
new_inquiry
Conversation Flow
Opening Type
warm_callback
Opening Quality
Good
Rapport Building
Present
Needs Discovery
Present
Discovery Depth
Moderate
Discovery Questions
6
Pitch Start
62% into call
Pitch Approach
Consultative
Closing Attempt
Yes
Closing Technique
assumptive_close
Call Ending
natural_end
Call Structure
Duration
5:14 (315s)
Primary Language
English
Secondary Language
Tamil
Code Switching
Low
Total Speaker Turns
86
Rep Words / Customer Words
582 / 314
Rep Longest Monologue
38s
Customer Longest Monologue
12s
Silence Gaps (>2s)
4 (max 3.5s)
Interruptions
5
Sales Technique Assessment
Overall Sentiment
Positive
Rep Confidence
High
Needs-Based Selling
Yes
Value Stacking
Yes
Urgency Creation
Low
Script Adherence
Moderate
Filler Words
Moderate
Follow-Up Commitment
Yes
Total Objections
1
Handled Successfully
1
Handling Rate
100%
Dominant Category
Timing
Objections
1| Objection | Category | Raised By | Handled | Technique | Quality |
|---|---|---|---|---|---|
|
Traveling over the weekend
actually tomorrow is the weekend and I have to go outside
|
time | Customer | Yes | acceptance and follow-up | Good |
Products Discussed
2| Product | Mentioned By | Price | Customer Reaction | Context |
|---|---|---|---|---|
| dexa scan | Customer | 2500.00 | Positive | Customer specifically asked for 'Dexos' (DEXA). |
| aiwo 360 program | Rep | -- | Interested | Upsell for complete body screening. |
Key Moments
301:07
Price Disclosure
Customer accepts the 2500 INR price for DEXA without friction.
02:45
Office Claim Mention
Customer reveals he can claim costs, indicating low price sensitivity for higher-tier packages.
03:26
IO 360 Pitch
Rep successfully pivots from a single test to a comprehensive health package.
Discovery Questions
6
Q1
Have you enquired anything regarding your health related thing sir?
Q2
When you are planning to take a detox?
Q3
Where are you located?
Q4
Do you have any specific health calls?
Q5
Your age please?
Q6
Have you done any kind of health related checkups recently?
Trust Signals
3
Shared personal age
Shared office reimbursement details
Asked for location/Google Maps
Enthusiasm Signals
2
Asking for price immediately
Asking for fasting instructions
Resistance Signals
1
Weekend travel delay
Confusion Signals
1
Initial confusion about the call source
Topics Discussed
DEXA Scan
Fasting requirements
Location/MRC Nagar
Office health claims
IO 360 Package
Advanced blood markers
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| Opening | 1 | neutral | Slightly confused about why he was being called. |
| Discovery | 2 | neutral | Actively asking about DEXA price and fasting requirements. |
| Pitch | 3 | neutral | Shared personal context about office claims and age. |
| Closing | 4 | positive | Agreed to review WhatsApp details and call back. |
Call Transcript
Click to expand
Speaker 1
0.19s
hello.
Speaker 0
0.93s
hello, hay sir, nimitha from ayu.
Speaker 1
4.41s
okay sir.
Speaker 0
6.71s
Hello.
Speaker 1
8.23s
Hello,
Speaker 0
8.95s
Yes sir, I'm audible.
Speaker 1
11.25s
Yes.
Speaker 0
11.91s
es so dis is nimita from aiwo.
Speaker 1
15.07s
oke.
Speaker 0
15.83s
as I received a call from your number, I just wanted to know.
Speaker 1
19.31s
no no, i just got a call from this number. we told that we'll connect you in ten minutes. so i just wanted to know what your call said.
Speaker 0
28.73s
oke ok one second sir.
Speaker 0
32.19s
so yu gāṭ a kāl phim da seym nambar ār elz sam adar nambar sār?
Speaker 1
35.79s
sem number sem number.
Speaker 0
37.27s
Okay, just you're good. Okay, okay, one minute.
Speaker 1
37.97s
Okay one minute one eight six eight sorry eight six eight two zero eight six eight two zero.
Speaker 0
45.51s
ya sir that is our customer. ya number one only. just want to know your good name please.
Speaker 1
50.59s
My name is Javish.
Speaker 0
51.93s
oke sar vi ar vi ar fram ai o helth ker.
Speaker 1
55.15s
okay.
Speaker 0
55.59s
Have you enquired anything regarding your health related thing sir? Recently?
Speaker 1
60.05s
is it for Dexos Dexos thing you do?
Speaker 0
63.35s
aa yaas of course vi du saar.
Speaker 0
66.11s
aa je plan
Speaker 1
66.31s
What is the price of the plant?
Speaker 0
67.85s
too thousand five hundred sir.
Speaker 1
71.75s
okay okay. so how do i come? uh what should i uh before coming what should i eat or something like that?
Speaker 0
79.61s
No, two hours of fasting is required, sir, for more accurate results. So, I just wanted to know when you are planning to take a detox, like, uh, in the morning or else in the evening?
Speaker 1
82.97s
Okay.
Speaker 1
90.15s
uh usually it will be in the morning.
Speaker 0
92.99s
okay if you are taking the breakfast at nine o'clock you can prefer at eleven o'clock after eleven. so basically
Speaker 1
98.75s
Entha ishtamu?
Speaker 0
102.39s
aa yaa even empty stomach is okay sir.
Speaker 1
105.49s
Okay. Where are you located?
Speaker 0
105.75s
Okay.
Speaker 0
108.99s
em ar si nagar sir. em ar si nagar. njan pattanambakkam.
Speaker 1
114.11s
Okay, could you please send me Google Maps or something? Yeah, sure, sure.
Speaker 0
116.39s
Yeah, yeah, sure, sure. So I'll send you. So they just wanted to know when you're planning for the test, sir, like tomorrow or the day after tomorrow?
Speaker 1
124.11s
actually tomorrow is the weekend and I have to go outside so it will be I'll just give a call on this number. Yeah sure. and come and I'll book the appointment.
Speaker 0
127.69s
Okay.
Speaker 0
130.87s
Yeah sure.
Speaker 0
133.89s
yaa ok just planning only for decks or any other services?
Speaker 1
138.23s
only for niksha.
Speaker 0
139.25s
Ya okay sir.
Speaker 1
139.87s
Is there any package available? Please let me know the different packages you send me in the singing also.
Speaker 0
146.13s
I just want uh I'll I'll just ask you something like you're planning for any health related checkups or any health calls, do you have any specific health calls so that it will be helpful for us to guide you properly?
Speaker 1
157.43s
uh see uh to be frank I in my office there is uh uh
Speaker 1
165.09s
ai ken kleim faar dis aanual helth chekap. ok saar. so ai du helth aanual helth chekap.
Speaker 0
168.45s
Okay sir.
Speaker 0
172.05s
And so
Speaker 1
172.31s
so that's the reason I'll do it so that it will be win-win for both so.
Speaker 0
177.45s
Uh so that if you if you're okay for uh what is it? Whole body health checkup, right? Master health checkup. You can go for it, right sir? Your age please.
Speaker 1
189.05s
in thirty eight.
Speaker 0
190.07s
okey have yu dan eni kaint of helth rileted chekaps risentli?
Speaker 1
194.85s
not recently last year hai hamra.
Speaker 0
196.55s
last year. So this is we have a package called uh IO three sixty which gives you a complete body screening. It tells the picture of your body where you completely stand.
Speaker 0
207.69s
like it covers your blood test like i o one n t one it's a comprehensive blood test.
Speaker 1
208.07s
cover
Speaker 0
213.65s
it covers your liver functioning, kidney functioning, cardiac, obviously you'll be taking outside the lab, right?
Speaker 1
214.31s
Okay.
Speaker 0
220.07s
I mean out there also, but apart from those, he will be covering some advanced screening also. Like H S C R P C, this is all like specific tests, uh they won't take, uh they won't take specifically.
Speaker 0
232.35s
uh in the doctors at all they'll use to recommend you for taking a diabetes or thyroid profile whatever it is but we used to cover some of the advanced tests in IO one in two comprehensive along with this you will be getting food intolerance test amino acid and ECG echo that is kind of a master health checkup with these therapy sessions you'll be getting
Speaker 0
250.37s
and that microbiome test. if you want if you want to opt for three sixty you can go for it sir.
Speaker 1
256.79s
Can you just send me uh send me those list uh things in the WhatsApp or any other?
Speaker 0
262.03s
Yeah, sure, I'll share you the Dexa report. Uh this come with the package also. Dexa, we go to Max, that is kind of treadmill test to check your heart health. And I'll share you the details for everything, okay? For three sixty along with the Dexa report and the IU one eighteen blood report also.
Speaker 1
271.15s
Sheri
Speaker 1
277.95s
Yeah.
Speaker 0
278.45s
Your good name please?
Speaker 1
280.49s
my name is dabis.
Speaker 0
282.19s
can you please spell it?
Speaker 1
284.49s
je e bi i es ech.
Speaker 0
286.63s
Okay, fine. This is Nivita. Just save this number. So whatever you have queries related to this, just give me a call back. If you wanted to plan for a DEXA alone, just give a call, I'll make an appointment for you. Or if you're planning for a 360 also, just let me know. I'll organize further program.
Speaker 1
297.77s
Planning
Speaker 1
304.47s
okay.
Speaker 0
305.15s
okay. okay sir. i'll share you the details just have a look. whatever the queries just give a call back to the same number okay.
Speaker 1
311.55s
Okay okay. Okay.
Speaker 0
312.09s
Okay. Bye. Have a good day.
Speaker 1
313.49s
Okay.