A
Call Intelligence
Bharat with Nivitha — Feb 16, 2026 15:42
Deal Lost
Warm
Call History
4 attemptsRep Performance
8.5/10
Pitch Effectiveness
8.0/10
Engagement
9.0/10
Conversion Probability
70.0%
Personalization
8.0/10
Technical Quality
7.0/10
Active Alerts
1No Close Attempt: Nivitha
Nivitha did not attempt to close on call with Bharat. Coaching opportunity.
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Lost
Calls Before Closure
4
Upsell Attempted
No
Cross-sell Attempted
No
Customer Profile
Gender
Male
Language Preference
English/Tamil
Brand Awareness
High
Brand Sentiment
Positive
Budget Sensitivity
Low
Readiness to Buy
Warm
Decision Maker
Influencer/Spouse
Lead Type
b2c
Campaign Source
instagram
Conversation Flow
Opening Type
warm_callback
Opening Quality
Good
Rapport Building
Present
Needs Discovery
Present
Discovery Depth
Moderate
Discovery Questions
3
Pitch Start
51% into call
Pitch Approach
Educational/Consultative
Closing Attempt
No
Closing Technique
soft_close
Call Ending
natural_end
Call Structure
Duration
1:55 (116s)
Primary Language
English
Secondary Language
Tamil
Code Switching
Low
Total Speaker Turns
48
Rep Words / Customer Words
218 / 184
Rep Longest Monologue
11s
Customer Longest Monologue
10s
Silence Gaps (>2s)
0 (max 1.2s)
Interruptions
6
Sales Technique Assessment
Overall Sentiment
Positive
Rep Confidence
High
Needs-Based Selling
Yes
Value Stacking
Yes
Urgency Creation
Low
Script Adherence
High
Filler Words
Moderate
Follow-Up Commitment
Yes
Total Objections
1
Handled Successfully
1
Handling Rate
100%
Dominant Category
Timing
Objections
1| Objection | Category | Raised By | Handled | Technique | Quality |
|---|---|---|---|---|---|
|
Too soon to start
now I think it's too soon, but I just wanted to be aware.
|
time | Customer | Yes | validation and future pacing | Excellent |
Products Discussed
1| Product | Mentioned By | Price | Customer Reaction | Context |
|---|---|---|---|---|
| postpartum peripheral massage/screening | Customer | -- | Positive | Initial inquiry and service explanation |
Key Moments
300:19
Delivery Status Reveal
Customer reveals baby was born 2 days ago, shifting the timeline of the sale.
00:52
3-Month Recommendation
Rep sets a realistic medical expectation for when to start therapy.
01:40
Location Confirmation
Rep provides the MRC Nagar location, making the service tangible for the Chennai-based customer.
Discovery Questions
3
Q1
How many months have been taken after?
Q2
Is it a C-section or else normal?
Q3
You are from which place sir Chennai or else out of town?
Trust Signals
3
Mentioning they saw 'good things' on Instagram
Asking for the specific procedure details
Confirming the location (MRC Nagar)
Enthusiasm Signals
2
I have been seeing this even before the delivery
I just wanted to understand how to go about it
Resistance Signals
1
Timing constraint (only 2 days post-delivery)
Topics Discussed
Postpartum massage
Normal delivery
Chennai location
Medical screening
Core exercises
Recovery timeline
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| Opening | 1 | positive | Customer is happy to speak and identifies himself immediately. |
| Discovery | 2 | neutral | Provides details about the delivery (2 days ago). |
| Closing | 3 | positive | Agrees to follow up in 3 months. |
Call Transcript
Click to expand
Speaker 0
0.01s
Hello.
Speaker 1
1.03s
How is it better?
Speaker 0
2.71s
ya ya this is bharat speaking.
Speaker 1
4.17s
Yeah, this is Sumita from IO.
Speaker 0
4.67s
Ah.
Speaker 0
6.49s
ya ya hai hai hai.
Speaker 1
7.67s
Hi sir. So we are inquiring about a postpartum peripheral massage, right? So just wanted to know like how many months have been taken after, is it a C-section or else normal?
Speaker 0
11.59s
sari kadaichu.
Speaker 0
13.33s
I just wanted to
Speaker 0
19.73s
Yeah yeah actually not many months we just had I I have been seeing this even before the delivery so we just had the baby two days back.
Speaker 1
26.47s
So we just
Speaker 1
28.67s
Okay.
Speaker 0
29.19s
so I just I saw some good things on Instagram so I just reached out. I wanted to understand how to go about it. It is a normal delivery.
Speaker 1
40.09s
okay you are from which place sir chennai or else out of town?
Speaker 0
42.37s
Chennai.
Speaker 1
43.29s
chennai chennai. so you can come directly to our center sir because we have to do some screening for her. so not now. so once she is prepared right.
Speaker 0
43.39s
Chennai Chennai.
Speaker 0
49.07s
Okay.
Speaker 0
51.77s
Ya correct correct correct.
Speaker 1
52.31s
Like after after three months it takes some time. So you can come after three months.
Speaker 0
55.93s
Okay.
Speaker 0
57.61s
Okay okay fine fine. But generally what is the procedure?
Speaker 1
59.29s
So our videos will be explaining what are the procedures will be done for a postpartum screening.
Speaker 0
64.77s
Okay okay.
Speaker 1
64.93s
What kind of therapies you have to give?
Speaker 0
67.43s
And you'll be having
Speaker 1
68.05s
and you will be having some strengthening exercise, core exercise and all, they will be recommending you what you have to do.
Speaker 0
73.49s
okay based on the portion
Speaker 1
73.55s
okay based on the posture and based on her health condition right?
Speaker 0
78.47s
No,
Speaker 1
78.59s
So they will do a screening and they will recommend what they have to do.
Speaker 0
82.37s
Okay okay okay.
Speaker 1
83.17s
Okay.
Speaker 0
83.87s
Okay, got it, got it, got it. Okay, cool. I I just wanted to understand that part. Yeah, yeah. I'll I'll be in touch because now I think it's too soon, but I just wanted to be aware. Yeah, yeah.
Speaker 1
87.95s
Ya ya.
Speaker 1
91.17s
Yeah sir it's just two days right you can contact us after three months or else you can have a walk in to our center directly. So you can understand what happens.
Speaker 0
98.71s
Centers and water
Speaker 1
100.33s
em ar si nagar saar.
Speaker 0
102.33s
MRC okay okay okay ma'am okay okay ya.
Speaker 1
105.67s
yu just kam anḍ giv e kāl ṭu da seiṁ nambar. vīl bī gaiḍiṅg yu, ōkē?
Speaker 0
106.01s
Okay.
Speaker 0
109.97s
Sure, sure, sure. Okay, okay. I'll do that.
Speaker 1
110.97s
Ok ok.
Speaker 0
112.65s
Thank you.
Speaker 1
113.03s
Thank you sir have a good day.
Speaker 0
114.89s
yaa.