A
Call Intelligence
None with Nivitha — Feb 02, 2026 12:05
Deal Lost
Cold
Call History
3 attemptsRep Performance
3.0/10
Pitch Effectiveness
3.0/10
Engagement
4.0/10
Conversion Probability
5.0%
Personalization
2.0/10
Technical Quality
5.0/10
Active Alerts
2Low Performance: Nivitha
Nivitha scored 3.0/10 on call with None. Review recommended.
No Rapport or Discovery: Nivitha
Nivitha skipped both rapport building and needs discovery on call with None.
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Lost
Calls Before Closure
3
Upsell Attempted
No
Cross-sell Attempted
No
Customer Profile
Gender
Male
Language Preference
English/Hindi
Brand Awareness
Low
Brand Sentiment
Skeptical
Budget Sensitivity
High
Readiness to Buy
Cold
Decision Maker
Decision Maker
Lead Type
follow_up
Conversation Flow
Opening Type
direct_pitch
Opening Quality
Fair
Rapport Building
Missing
Needs Discovery
Missing
Discovery Depth
None
Discovery Questions
0
Pitch Start
10% into call
Pitch Approach
Product-centric
Closing Attempt
Yes
Closing Technique
trial_close
Call Ending
other
Call Structure
Duration
1:13 (74s)
Primary Language
English
Secondary Language
Hindi/Gujarati
Code Switching
Low
Total Speaker Turns
20
Rep Words / Customer Words
142 / 108
Rep Longest Monologue
12s
Customer Longest Monologue
7s
Silence Gaps (>2s)
0 (max 1.5s)
Interruptions
2
Sales Technique Assessment
Overall Sentiment
Negative
Rep Confidence
Medium
Needs-Based Selling
No
Value Stacking
Yes
Urgency Creation
None
Script Adherence
Low
Filler Words
High
Follow-Up Commitment
No
Total Objections
1
Handled Successfully
0
Handling Rate
0%
Dominant Category
Price
Objections
1| Objection | Category | Raised By | Handled | Technique | Quality |
|---|---|---|---|---|---|
|
Price is too high compared to Master Health Checkup
master master health checkup isla they charge only seven thousand rupees.
|
price | Customer | Yes | value stacking / competitive comparison | Average |
Products Discussed
1| Product | Mentioned By | Price | Customer Reaction | Context |
|---|---|---|---|---|
| blood test | Rep | 18000.00 | Negative | Main product being sold with 18,000 INR price tag. |
Key Moments
300:08
Price Reveal
The 18,000 INR price point immediately creates a barrier for the customer.
00:20
Competitive Anchor
Customer anchors the value to a 7,000 INR master health checkup.
01:03
Hard Rejection
Customer explicitly states they are not interested, ending the sales opportunity.
Resistance Signals
2
Price comparison to 7k checkups
Direct rejection: 'I will not be interested'
Topics Discussed
Pricing
Biomarkers
Master Health Checkup
Omega Tests
Apollo Labs
Doctor Consultation
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| Opening | 1 | neutral | Inquiring about price. |
| Middle | 2 | neutral | Comparing price to competitors. |
| Closing | 3 | neutral | Explicitly stating lack of interest. |
Call Transcript
Click to expand
Speaker 0
0.73s
Hello.
Speaker 1
1.73s
hello?
Speaker 0
2.51s
aa sir good morning
Speaker 1
3.61s
saar yu kaal mi jaast naav 2 mins baag. aaivar naat ivaan tu kleyar viisan. so haav maach irun charge?
Speaker 0
8.51s
eighteen thousand sir.
Speaker 1
10.09s
eighteen thousand.
Speaker 0
10.99s
Yes sir.
Speaker 1
11.87s
Pan shu chhu mane no?
Speaker 0
12.25s
It's a comprehensive blood test, sir. It covers nearly one in three biomarkers. It covers, yes sir.
Speaker 1
20.13s
master master health checkup isla they charge only seven thousand rupees.
Speaker 0
23.43s
uh no sir in this blood test if you take it outside uh most probably no labs will cover this much of biomarkers sir. it's a kind of preventive care.
Speaker 1
31.43s
but master checkup everything will come no? when you do a master checkup it cost seven eight thousand rupees.
Speaker 0
31.47s
But
Speaker 1
36.41s
aal dis theengs vi kavard. vai es saarj 18000 rupis.
Speaker 0
39.37s
so, uh, so just wanted to know what kind of letters will be involved in that, uh, included in that master health checkup, sir?
Speaker 1
45.41s
sar bhaasaka everything your heart your kidney your lipid profile your echo everything is all this thing covered it actually.
Speaker 0
52.53s
Yes sir basically they won't cover omega and all if you're taking omega and Apollo also they'll charge seven thousand five hundred only for omega sir. Okay this omega we included in this and along with this you'll get a doctor consultation.
Speaker 1
63.11s
Expulsive madam I will not be interested.
Speaker 0
66.01s
oke sar. andarstud. achha, da saampal ripot. jast haav e luk. jast haav e luk. dats it. oke. faain. oke. oke sar. faain. baai.
Speaker 1
70.27s
Okay fine okay okay sir thank you sir bye.