A
Call Intelligence
None with Nivitha — Feb 02, 2026 12:03
Deal Lost
Warm
Call History
3 attemptsRep Performance
4.0/10
Pitch Effectiveness
3.0/10
Engagement
5.0/10
Conversion Probability
40.0%
Personalization
2.0/10
Technical Quality
1.0/10
Active Alerts
2No Close Attempt: Nivitha
Nivitha did not attempt to close on call with None. Coaching opportunity.
No Rapport or Discovery: Nivitha
Nivitha skipped both rapport building and needs discovery on call with None.
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Lost
Calls Before Closure
3
Upsell Attempted
No
Cross-sell Attempted
No
Customer Profile
Gender
Male
Language Preference
English
Brand Awareness
Low
Brand Sentiment
Neutral/Confused
Budget Sensitivity
High
Readiness to Buy
Warm
Decision Maker
Self
Lead Type
new_inquiry
Conversation Flow
Opening Type
warm_callback
Opening Quality
Fair
Rapport Building
Missing
Needs Discovery
Missing
Discovery Depth
None
Discovery Questions
0
Pitch Start
45% into call
Pitch Approach
Price-first
Closing Attempt
No
Closing Technique
None
Call Ending
other
Call Structure
Duration
0:48 (48s)
Primary Language
English
Secondary Language
Tamil-influenced English
Code Switching
Low
Total Speaker Turns
22
Rep Words / Customer Words
92 / 64
Rep Longest Monologue
8s
Customer Longest Monologue
4s
Silence Gaps (>2s)
0 (max 1.2s)
Interruptions
2
Sales Technique Assessment
Overall Sentiment
Neutral
Rep Confidence
Medium
Needs-Based Selling
No
Value Stacking
No
Urgency Creation
None
Script Adherence
Low
Filler Words
Moderate
Follow-Up Commitment
Yes
Total Objections
1
Handled Successfully
1
Handling Rate
100%
Dominant Category
Service Quality
Objections
1| Objection | Category | Raised By | Handled | Technique | Quality |
|---|---|---|---|---|---|
|
Lack of responsiveness
oy don't yu reply message? oy aru seying okai gensel whatsapp message tingi.
|
service quality | Customer | Yes | deflection/promise of action | Average |
Products Discussed
1| Product | Mentioned By | Price | Customer Reaction | Context |
|---|---|---|---|---|
| aiwo 181 blood test | Customer | 18000.00 | Negative | Customer asked for price details regarding his enquiry. |
Key Moments
300:06
Brand Confusion
Customer does not recognize the brand, indicating low top-of-mind awareness.
00:23
Price Disclosure
Rep quotes 18,000 INR for the IO 181 test.
00:27
Communication Complaint
Customer expresses frustration over previous lack of WhatsApp response.
Trust Signals
1
Requesting sample reports
Resistance Signals
1
Complaining about lack of message response
Confusion Signals
2
vaat is aivo?
what is seventeen k?
Topics Discussed
Brand identification
IO 181 Blood Test
Pricing
WhatsApp communication
Sample reports
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| Opening | 1 | neutral | Did not immediately recognize the brand name. |
| Middle | 2 | negative | Complained about not receiving a WhatsApp reply. |
| Closing | 3 | neutral | Agreed to receive details on WhatsApp. |
Call Transcript
Click to expand
Speaker 1
0.65s
Hello.
Speaker 0
0.93s
Hello.
Speaker 1
1.95s
yes?
Speaker 0
2.63s
aa sir good morning this is niveda from i o.
Speaker 1
6.05s
vaat is aivo?
Speaker 0
7.07s
A I W o preventive care sir.
Speaker 1
10.11s
what is seventeen k?
Speaker 0
11.93s
is a preventive case.
Speaker 1
14.11s
Hello.
Speaker 0
14.97s
preventive care.
Speaker 1
16.95s
okay okay okay ya tell me.
Speaker 0
18.37s
just received an enquiry for IO one eighty one blood test.
Speaker 1
21.83s
yaa aas for prais details.
Speaker 0
23.37s
Aa ya sir, the price of IO 181 is 18000 sir.
Speaker 1
27.27s
oy don't yu reply message? oy aru seying okai gensel whatsapp message tingi.
Speaker 0
31.55s
no sir we didn't receive your price details. i received a message regarding the enquiry and we will send you the reports the sample reports.
Speaker 1
38.57s
yaa please send details and then price in whatsapp.
Speaker 0
40.89s
ya ya shyor sar. ai'l sher yu phrim anadar nambar. jis hav e lavan giv e kal bak sar venever yu ar priy.
Speaker 1
41.79s
I will share it with you.
Speaker 1
44.03s
Okay.
Speaker 1
45.27s
Thank you.
Speaker 0
46.21s
Bye sir have a good day.
Speaker 1
47.31s
thank you.