A
Call Intelligence
None with Nivitha — Feb 09, 2026 17:21
Deal Lost
Cold
Call History
1 attemptRep Performance
4.0/10
Pitch Effectiveness
2.0/10
Engagement
3.0/10
Conversion Probability
5.0%
Personalization
3.0/10
Technical Quality
0.0/10
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Lost
Calls Before Closure
1
Upsell Attempted
No
Cross-sell Attempted
No
Customer Profile
Gender
Male
Language Preference
English
Brand Awareness
Low
Brand Sentiment
Neutral
Budget Sensitivity
Unknown
Readiness to Buy
Cold
Decision Maker
Self
Lead Type
follow_up
Conversation Flow
Opening Type
reference_previous
Opening Quality
Average
Rapport Building
Missing
Needs Discovery
Present
Discovery Depth
Shallow
Discovery Questions
2
Pitch Start
60% into call
Pitch Approach
Direct inquiry based on previous interest/enquiry.
Closing Attempt
Yes
Closing Technique
soft_close
Call Ending
natural_end
Call Structure
Duration
0:33 (33s)
Primary Language
English
Code Switching
None
Total Speaker Turns
14
Rep Words / Customer Words
88 / 18
Rep Longest Monologue
5s
Customer Longest Monologue
2s
Silence Gaps (>2s)
1 (max 2.0s)
Interruptions
0
Sales Technique Assessment
Overall Sentiment
Neutral
Rep Confidence
Medium
Needs-Based Selling
No
Value Stacking
No
Urgency Creation
None
Script Adherence
High
Filler Words
Low
Follow-Up Commitment
No
Total Objections
1
Handled Successfully
0
Handling Rate
0%
Dominant Category
Timing
Objections
1| Objection | Category | Raised By | Handled | Technique | Quality |
|---|---|---|---|---|---|
|
Not interested at this time
no ma'am right now.
|
time | Customer | No | acceptance | Poor |
Products Discussed
2| Product | Mentioned By | Price | Customer Reaction | Context |
|---|---|---|---|---|
| blood test | Rep | -- | Negative | Checking if the customer has already taken the test or is planning to. |
| master health checkup | Rep | -- | Negative | Offered as an alternative service. |
Key Moments
100:25
Customer Refusal
The customer clearly states they are not planning a test right now, effectively ending the sales opportunity for this call.
Discovery Questions
2
Q1
where they have taken the blood test any services from iosar?
Q2
whether you are planning for a blood test or any kind of master health checkup sir?
Resistance Signals
2
Short answers
Direct refusal of service ('no ma'am right now')
Topics Discussed
Blood test enquiry
Master health checkup
Preventive healthcare
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| Opening | 1 | neutral | Customer acknowledges the call. |
| Discovery | 2 | neutral | Customer provides short, direct answers. |
| Closing | 3 | neutral | Polite dismissal. |
Call Transcript
Click to expand
Speaker 1
0.93s
Hello.
Speaker 0
1.49s
haay saar it is nimitha from aivo.
Speaker 1
5.13s
Ayomi sir.
Speaker 0
6.09s
aa it's a preventive case health care center.
Speaker 1
9.45s
Okay.
Speaker 0
10.13s
I just wanted to know we did an enquiry from for our eye blood test.
Speaker 0
15.67s
so where they have taken the blood test any services from iosar?
Speaker 1
19.49s
Okay, no.
Speaker 0
20.75s
so just wanted to know whether you are planning for a blood test or any kind of master health checkup sir?
Speaker 1
25.91s
no ma'am right now.
Speaker 0
27.27s
okay if you have any plans just give me a call back sir regarding this okay.
Speaker 1
30.87s
Yeah, thank you.
Speaker 0
31.47s
thank you hi good day
Speaker 1
32.75s
Yaakudai.