A
Call Intelligence
None with Nivitha — Feb 08, 2026 16:45
Deal Lost
Cold
Call History
1 attemptRep Performance
8.0/10
Pitch Effectiveness
0.0/10
Engagement
2.0/10
Conversion Probability
10.0%
Personalization
2.0/10
Technical Quality
0.0/10
Active Alerts
2No Close Attempt: Nivitha
Nivitha did not attempt to close on call with None. Coaching opportunity.
No Rapport or Discovery: Nivitha
Nivitha skipped both rapport building and needs discovery on call with None.
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Lost
Calls Before Closure
1
Upsell Attempted
No
Cross-sell Attempted
No
Customer Profile
Gender
Male
Language Preference
English
Brand Awareness
High
Brand Sentiment
Neutral
Budget Sensitivity
Unknown
Readiness to Buy
Cold
Decision Maker
Joint/Group
Lead Type
follow_up
Conversation Flow
Opening Type
direct_pitch
Opening Quality
Professional
Rapport Building
Missing
Needs Discovery
Missing
Discovery Depth
None
Discovery Questions
0
Pitch Approach
Closing Attempt
No
Closing Technique
None
Call Ending
other
Call Structure
Duration
0:18 (19s)
Primary Language
English
Code Switching
None
Total Speaker Turns
10
Rep Words / Customer Words
24 / 32
Rep Longest Monologue
4s
Customer Longest Monologue
7s
Silence Gaps (>2s)
0 (max 1.0s)
Interruptions
1
Sales Technique Assessment
Overall Sentiment
Neutral
Rep Confidence
High
Needs-Based Selling
No
Value Stacking
No
Urgency Creation
None
Script Adherence
High
Filler Words
Low
Follow-Up Commitment
Yes
Total Objections
1
Handled Successfully
1
Handling Rate
100%
Dominant Category
Timing
Objections
1| Objection | Category | Raised By | Handled | Technique | Quality |
|---|---|---|---|---|---|
|
Not a good time / Need time to decide
I'm still not I don't have to take a call. Just give me a week's time we'll decide and let you know.
|
time | Customer | Yes | acceptance and professionalism | Excellent |
Key Moments
100:07
Customer Deferral
The customer immediately shuts down the sales attempt, requesting a week's delay.
Resistance Signals
2
I don't have to take a call
Give me a week's time
Topics Discussed
Call timing
Decision making period
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| Opening | 1 | neutral | Acknowledges the call. |
| Closing | 2 | neutral | Declines the conversation but remains polite ('No no no' in response to 'Sorry to disturb'). |
Call Transcript
Click to expand
Speaker 0
0.15s
you know,
Speaker 1
1.39s
Hello
Speaker 0
2.31s
Yeah.
Speaker 1
3.03s
Sir good evening this is Nivitha from Aivo.
Speaker 0
5.37s
Yeah yeah.
Speaker 1
6.49s
Sorry.
Speaker 0
7.01s
I'm still not I don't have to take a call. Just give me a week's time we'll decide and let you know. Yeah, okay.
Speaker 1
12.05s
Yeah, okay. Sure, sure. Sorry to disturb, sir. No, no, no.
Speaker 0
16.27s
No no no.
Speaker 1
17.35s
Ya okay thank you.