A
Call Intelligence
athar with Nivitha — Feb 18, 2026 11:26
Deal Lost
Warm
Lead Source
Meta AdsCall History
1 attemptRep Performance
6.0/10
Pitch Effectiveness
5.0/10
Engagement
7.0/10
Conversion Probability
40.0%
Personalization
4.0/10
Technical Quality
2.0/10
Active Alerts
1No Close Attempt: Nivitha
Nivitha did not attempt to close on call with athar. Coaching opportunity.
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Lost
Calls Before Closure
1
Upsell Attempted
No
Cross-sell Attempted
No
Customer Profile
Gender
Male
Language Preference
English
Brand Awareness
Low
Brand Sentiment
Neutral
Budget Sensitivity
Unknown
Readiness to Buy
Warm
Decision Maker
Self
Lead Type
b2c
Campaign Source
Meta | Leads | 181 | AIWO Health
Conversation Flow
Opening Type
direct_pitch
Opening Quality
Fair
Rapport Building
Missing
Needs Discovery
Present
Discovery Depth
Shallow
Discovery Questions
1
Pitch Start
15% into call
Pitch Approach
Product-centric
Closing Attempt
No
Closing Technique
None
Call Ending
follow_up_scheduled
Call Structure
Duration
1:52 (112s)
Primary Language
English
Secondary Language
Hindi
Code Switching
Low
Total Speaker Turns
29
Rep Words / Customer Words
118 / 84
Rep Longest Monologue
7s
Customer Longest Monologue
32s
Silence Gaps (>2s)
1 (max 32.0s)
Interruptions
3
Sales Technique Assessment
Overall Sentiment
Positive
Rep Confidence
Medium
Needs-Based Selling
Yes
Value Stacking
No
Urgency Creation
None
Script Adherence
High
Filler Words
Moderate
Follow-Up Commitment
Yes
Total Objections
1
Handled Successfully
1
Handling Rate
100%
Dominant Category
Time
Objections
1| Objection | Category | Raised By | Handled | Technique | Quality |
|---|---|---|---|---|---|
|
Busy/Time constraint
ya, shall I call you back?
|
time | Customer | Yes | agreement & scheduling | Good |
Products Discussed
2| Product | Mentioned By | Price | Customer Reaction | Context |
|---|---|---|---|---|
| ayurveda health service | Rep | -- | Neutral | Initial inquiry reference |
| health plan/catalog | Customer | -- | Positive | Customer asks for a plan or page to refer to |
Key Moments
300:29
Customer asks to be called back
Indicates immediate interest but current unavailability.
01:18
Customer asks for a plan or reference page
High intent signal; customer wants to do independent research.
01:37
Scheduling follow-up for tomorrow
Concrete next step established.
Discovery Questions
1
Q1
want to know whether you're planning for any kind of health checkups or any health concerns
Trust Signals
2
Customer asked for documentation/catalog
Customer agreed to a specific follow-up time
Enthusiasm Signals
1
In fact you have a plan wherein we can look for that how the plan works
Resistance Signals
1
Time constraint: 'shall I call you back?'
Confusion Signals
1
Sunita, right?
Topics Discussed
Ayurveda health service
Health checkups
AIWO Health Plan
Catalog/Brochure
Follow-up scheduling
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| Opening | 1 | neutral | Customer was slightly confused about who was calling. |
| Middle | 2 | neutral | Customer actively asked for a plan or reference page. |
| Closing | 3 | neutral | Agreed to a follow-up call tomorrow. |
Call Transcript
Click to expand
Speaker 1
1.41s
hello
Speaker 0
3.25s
ya hello?
Speaker 1
3.95s
aa hello ji saath
Speaker 0
5.99s
You are speaking.
Speaker 1
6.83s
this is nivitha from iwo health.
Speaker 0
10.83s
Sunita, right?
Speaker 1
12.29s
Nivitha from IO Health.
Speaker 0
15.01s
okay. okay answer me.
Speaker 1
17.75s
visiting enquiry for ayurveda health service sir.
Speaker 1
22.41s
want to know whether you're planning for any kind of health checkups or any health concerns.
Speaker 0
29.47s
ya, shall I call you back?
Speaker 0
31.67s
yes sure sir. may i know your preferred time to call you back sir. one minute.
Speaker 0
68.61s
Yeah, uh in fact you have a plan wherein we can look for that how the plan works for the I O health.
Speaker 1
76.21s
Sorry sir, come again.
Speaker 0
78.39s
Do you have a plan or any page which can be referred to check on what is the...
Speaker 1
84.11s
ya shur sir.
Speaker 0
85.11s
How can we use?
Speaker 0
87.87s
Sorry.
Speaker 1
88.57s
I'll send you a catalog how IO works and what are the program involved in that.
Speaker 0
92.99s
Okay.
Speaker 1
93.51s
just have a look and shall we connect the call in the afternoon or else in the evening?
Speaker 0
97.79s
Not afternoon, I think we can connect by tomorrow.
Speaker 1
100.61s
Ya okay.
Speaker 0
100.87s
But you can just give me that.
Speaker 1
102.85s
Yeah, before that I'll send you the browser, so have a look. We'll connect the calls by tomorrow. Okay.
Speaker 0
103.21s
before the health
Speaker 0
108.93s
okay. thank you so much.
Speaker 1
109.73s
Thank you so much. Bye.
Speaker 0
111.85s
One.