A
Call Intelligence
Pratibha Prasad with Nivitha — Feb 14, 2026 11:09
Deal Lost
Cold
Lead Source
Meta AdsCall History
1 attemptRep Performance
6.0/10
Pitch Effectiveness
0.0/10
Engagement
2.0/10
Conversion Probability
10.0%
Personalization
5.0/10
Technical Quality
0.0/10
Active Alerts
2No Close Attempt: Nivitha
Nivitha did not attempt to close on call with Pratibha Prasad. Coaching opportunity.
No Rapport or Discovery: Nivitha
Nivitha skipped both rapport building and needs discovery on call with Pratibha Prasad.
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Lost
Calls Before Closure
1
Upsell Attempted
No
Cross-sell Attempted
No
Customer Profile
Gender
Female
Language Preference
Malayalam
Brand Awareness
Low
Brand Sentiment
Neutral
Readiness to Buy
Cold
Decision Maker
Self
Lead Type
inbound
Campaign Source
Meta | Leads | 181 | AIWO Health
Conversation Flow
Opening Type
direct_pitch
Opening Quality
Fair
Rapport Building
Missing
Needs Discovery
Missing
Discovery Depth
None
Discovery Questions
0
Pitch Approach
Closing Attempt
No
Closing Technique
None
Call Ending
hard_decline
Call Structure
Duration
0:12 (12s)
Primary Language
Malayalam
Secondary Language
English
Code Switching
High
Total Speaker Turns
8
Rep Words / Customer Words
21 / 10
Rep Longest Monologue
4s
Customer Longest Monologue
2s
Silence Gaps (>2s)
0 (max 1.0s)
Interruptions
2
Sales Technique Assessment
Overall Sentiment
Neutral
Rep Confidence
Medium
Needs-Based Selling
No
Value Stacking
No
Urgency Creation
None
Script Adherence
High
Filler Words
Low
Follow-Up Commitment
Yes
Total Objections
1
Handled Successfully
1
Handling Rate
100%
Dominant Category
Time
Objections
1| Objection | Category | Raised By | Handled | Technique | Quality |
|---|---|---|---|---|---|
|
Currently busy
Naanu I am busy madam.
|
time | Customer | Yes | acknowledge and reschedule | Good |
Key Moments
100:08
Customer states they are busy
Determines the outcome of the call as a 'call back' situation.
Resistance Signals
1
I am busy madam
Topics Discussed
Introduction
Availability
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| Opening | 1 | neutral | Greeting and identification |
| Closing | 2 | neutral | States they are busy and ends the call |
Call Transcript
Click to expand
Speaker 1
0.01s
Hello hello Pratibha Pratibha
Speaker 0
0.49s
Hello hello.
Speaker 0
2.85s
Hello
Speaker 1
5.05s
Athannu.
Speaker 0
5.67s
Ithil
Speaker 1
5.97s
Aa this is Nivitha from IO Health.
Speaker 0
8.73s
Naanu I am busy madam.
Speaker 1
10.39s
Okay Ma'am so shall I call you?