A
Call Intelligence
Bunty with Nivitha — Feb 12, 2026 14:10
Deal Lost
Warm
Lead Source
Meta AdsCall History
1 attemptRep Performance
9.0/10
Pitch Effectiveness
8.0/10
Engagement
8.5/10
Conversion Probability
60.0%
Personalization
8.0/10
Technical Quality
9.0/10
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Lost
Discount Offered
15.00%
Calls Before Closure
1
Upsell Attempted
Yes
Cross-sell Attempted
No
Customer Profile
Gender
Male
Language Preference
English
Brand Awareness
Moderate
Brand Sentiment
Skeptical but Curious
Budget Sensitivity
High
Readiness to Buy
Warm
Decision Maker
Primary
Lead Type
b2c
Campaign Source
Meta | Leads | 181 | AIWO Health
Conversation Flow
Opening Type
warm_callback
Opening Quality
High
Rapport Building
Present
Needs Discovery
Present
Discovery Depth
Moderate
Discovery Questions
5
Pitch Start
15% into call
Pitch Approach
Educational/Consultative
Closing Attempt
Yes
Closing Technique
soft_close
Call Ending
natural_end
Call Structure
Duration
10:55 (656s)
Primary Language
English
Secondary Language
Hindi
Code Switching
Low
Total Speaker Turns
146
Rep Words / Customer Words
1024 / 612
Rep Longest Monologue
48s
Customer Longest Monologue
22s
Silence Gaps (>2s)
4 (max 3.5s)
Interruptions
8
Sales Technique Assessment
Overall Sentiment
Slightly Positive
Rep Confidence
High
Needs-Based Selling
Yes
Value Stacking
Yes
Urgency Creation
Low
Script Adherence
Low
Filler Words
Moderate
Follow-Up Commitment
Yes
Total Objections
2
Handled Successfully
2
Handling Rate
100%
Dominant Category
Price
Objections
2| Objection | Category | Raised By | Handled | Technique | Quality |
|---|---|---|---|---|---|
|
Price is too high
I thought it's just a normal one mg kind of you know blood collection... that much budget I cannot devote right now.
|
price | Customer | Yes | value differentiation | Good |
|
Skepticism of AI prediction
How I can be sure like on the basis of AI you are predicting my future health?
|
credibility | Customer | Yes | social proof & evidence | Average |
Products Discussed
3| Product | Mentioned By | Price | Customer Reaction | Context |
|---|---|---|---|---|
| aiwo 181 blood test | Rep | 15300.00 | Price_Sensitive | Primary inquiry product |
| epigenetic test | Rep | -- | Interested | Explaining biological vs chronological age |
| healthcation program | Rep | 600000.00 | Price_Sensitive | High-end regeneration package |
Key Moments
400:32
Price Objection
Customer flags the 18k price as high, setting the stage for value-based selling.
01:17
Future Prediction Claim
Rep claims the ability to predict disease 5 years out, which hooks the customer's interest.
07:17
Age Discovery
Customer reveals he is 44, allowing the rep to personalize the 'biological age' pitch.
08:18
6 Lakh Package Reveal
Rep introduces the ultra-luxury package, significantly shifting the price anchor.
Discovery Questions
5
Q1
When are you planning for a health test?
Q2
Any specific concern or any health related goals?
Q3
Can I have your pin code?
Q4
What is your age?
Q5
What should they do if nothing is diagnosed?
Trust Signals
3
Asked deep questions about AI methodology
Asked about company history/tenure
Requested sample reports
Enthusiasm Signals
2
Interest in 'reversing' organ age
Curiosity about the Leela Palace program
Resistance Signals
3
Budget concerns
Comparison to cheaper alternatives (1mg)
Insurance dependency
Confusion Signals
1
How AI predicts future health without a physical exam
Topics Discussed
AI Health Prediction
Biomarkers
Epigenetics
Insurance Reimbursement
Home Collection
Leela Palace Healthcation
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| Opening | 1 | neutral | Polite inquiry response. |
| Price Reveal | 2 | neutral | Skeptical of the 18k price point vs standard labs. |
| Technical Explanation | 3 | neutral | Engaged with the concept of future prediction and biological age. |
| Closing | 4 | positive | Agreed to review materials and check insurance. |
Call Transcript
Click to expand
Speaker 0
0.63s
Hello.
Speaker 1
2.05s
Hello.
Speaker 0
2.61s
aa sari super
Speaker 1
5.35s
House calling.
Speaker 0
6.23s
So this is Nivita from Ayur Health.
Speaker 1
9.57s
Yeah.
Speaker 0
10.17s
visited an enquiry regarding IO one eight one blood test.
Speaker 1
14.65s
Yeah.
Speaker 0
15.37s
and just what is the new when are you planning for a health test sir? just and you have mentioned like you'll be taking the blood test like annually.
Speaker 0
24.57s
so we wanted to know any specific concern or any health related goals.
Speaker 1
32.01s
no, actually I saw that is the AI rate, but I think the price is showing is around 18 something, no?
Speaker 0
38.25s
Uh yeah sir, actually if you take it outside also the same one eighty three, it actually covers with one eighty three biomarkers sir. It's a comprehensive test which covers your liver functioning, kidney functioning, cardiac risk markers. So basically it's kind of preventive care. So not only a basic what and all you have.
Speaker 0
54.57s
apart it doesn't show your issues currently sir. it will show whatever comes in the future. we can predict it.
Speaker 0
62.33s
kind of tumor panel is there.
Speaker 1
63.13s
IQ retinidus.
Speaker 0
64.75s
uh we have NABL certified lab sir. so accuracy will be like perfectly so it's not an issue.
Speaker 1
72.07s
means you can accurately predict what the person can get disease next two years, five years or any time.
Speaker 0
77.01s
Yes sir. Of course you can predict for the next five years. Because in cardiac risk markers see, uh we have cardiac risk markers basically we used to take HCL, LDL or HSCRP whatever it is okay. Uh so we have more biomarkers in this.
Speaker 0
92.61s
so it will help to what and all like you come in the next future in five years sir.
Speaker 0
98.97s
And we have tumor panels and we have omega three also which other labs they don't cover easily. Okay. So if you are taking the omega health, it shows your heart health and brain health also.
Speaker 0
112.41s
okay. so basically based on your report doctors will be recommending what kind of preventive things you have to take.
Speaker 0
120.85s
to overcome the issues or any related health rules-na they will be recommending you what you have to take.
Speaker 1
128.51s
Where is the lab in Mumbai?
Speaker 0
131.65s
we are from chennai sir. but sir we have a home collection at mumbai also. and we have a mumbai in lab for blood processing alone.
Speaker 1
141.19s
Okay.
Speaker 0
142.37s
job from mumbai sir?
Speaker 1
144.39s
Yes yes.
Speaker 0
145.17s
ya sir we have home collection. can can i have your pin code sir so that i can check the service availability.
Speaker 1
152.61s
uh but actually for the current situation I have health insurance but uh this much I don't think they will cover because they're offering me a health test also. I thought it's just a normal one mg kind of you know blood collection that kind of thing it is.
Speaker 0
167.09s
Okay sir.
Speaker 1
167.69s
But your AI thing is there so that much budget I cannot devote right now to the test, you know.
Speaker 0
174.13s
Yeah. It's a I completely understand your point of view, but still it's a small step for a comprehensive thing, right? If you're taking out in a lab set or any other doctors, right, they'll be recommending you only for the current situation, okay? Like, uh you can take a thyroid. Yeah, yeah. Yeah, but here we can check what and all uh you you will get in the next years.
Speaker 1
188.61s
Bye.
Speaker 0
195.41s
that is the main goal of raivo.
Speaker 0
198.53s
I completely understand your concern sir.
Speaker 1
201.37s
Yeah. Right now I cannot commit anything. If anything is there, I'll just do some study on this, then like it may be reverse.
Speaker 0
207.95s
Yeah, of course, sure, sir. So I'll share you a sample report so that you'll get an idea what and all is covered under this, okay? Just have a look at it. Give a call whenever you're comfortable, okay? I'll be helping you.
Speaker 1
219.67s
So the blood test will be done in my home and then their report is coming from Chennai. The sample is sent to Chennai or...
Speaker 0
226.11s
a sample we have sample collection at our place and processing will be done in Mumbai only sir. we have two labs. one in Mumbai and another in Bengaluru.
Speaker 0
235.29s
so processing will be done in mumbai only. only report doctor consultation will be having through online itself.
Speaker 1
241.69s
Yeah.
Speaker 1
243.37s
indian brand.
Speaker 0
245.13s
Sorry sir.
Speaker 1
246.31s
indian branded.
Speaker 0
247.59s
Yes sir.
Speaker 1
249.35s
noah
Speaker 1
251.71s
There's one in Worli in Mumbai, Noah or Noah something, which is also charging around twenty thousand.
Speaker 0
257.15s
no sir. this is we are only in chennai.
Speaker 1
260.99s
Ya ya.
Speaker 0
261.27s
vi don't have any other brand. vi have a lab only.
Speaker 1
263.13s
Like your competition I am saying.
Speaker 0
266.41s
okay, I understood.
Speaker 1
267.39s
they are the because but they have a different system. they you have to be there for two three hours. wear that patient gown and they check you everything and uh...
Speaker 0
273.83s
where the
Speaker 1
277.99s
they check your teeth and all top to toe like you are just having
Speaker 1
282.69s
But this like how I can be sure like on the basis of AI you are predicting my future health.
Speaker 0
289.95s
Okay.
Speaker 1
289.95s
Okay.
Speaker 0
290.65s
Okay.
Speaker 0
292.21s
Hello
Speaker 1
292.25s
How I will be certain that I will get so and so issues only.
Speaker 0
297.33s
Uh so we have actually to say we have many clients who are elite clients or normal clients also who trust this. So I'll share a sample report so that you can have a view right. Uh like what and all can be predicted in future I'll share you those things also.
Speaker 1
305.19s
Okay.
Speaker 1
306.57s
Like
Speaker 0
310.63s
oke.
Speaker 1
311.09s
When you started operations in India?
Speaker 0
314.09s
Sorry sir.
Speaker 1
315.51s
When you started operations, when you started.
Speaker 0
317.73s
nearly it's nearly five to seven years sir.
Speaker 1
321.83s
Okay.
Speaker 1
322.81s
Since lockdown.
Speaker 0
324.81s
yaa before lockdown.
Speaker 1
326.77s
Okay.
Speaker 1
327.85s
which are the packages worth.
Speaker 0
328.69s
mostly our clients will be from abroad sir. we have health care package. that is the top most we will be doing.
Speaker 0
334.63s
Okay. Like they'll be having a stay at Leela Palace and it's kind of a regeneration package. Uh they'll have a full body diagnostics which you covers like ECG, echo, uh like obviously you know like blood test, food intolerance test. Along with this they'll get the sauna spa, massage, uh cold adaption. So everything will they get in for the 7 days.
Speaker 1
352.91s
Everything will be
Speaker 0
355.43s
oke so laik de vil bi gaiding dem vaat and aal laik phut de haav tu tek. haav de haav tu tek besd aan dar baadi.
Speaker 1
356.27s
Okay.
Speaker 1
358.87s
They have to take
Speaker 0
362.47s
it will be like personalized.
Speaker 1
364.57s
vaat is yor designation?
Speaker 0
366.49s
myself sir.
Speaker 1
367.93s
Yeah.
Speaker 0
369.17s
ai am e health adviser sir.
Speaker 1
370.83s
okay okay. so let me ask you
Speaker 0
371.69s
Hmm.
Speaker 1
374.29s
one question.
Speaker 0
376.37s
Yes sir.
Speaker 1
378.33s
like suppose a person is healthy now, they do a test, everything is normal. Should they still
Speaker 0
382.45s
Should
Speaker 1
384.89s
um adapt healthy lifestyle or they can continue as it is like junk food twice a week or once you know what should they do?
Speaker 1
392.33s
If if it's nothing is diagnosed like in future suppose they say next five years span is pretty much your body will be the same.
Speaker 0
400.57s
Yeah, uh so very simple sir. We can know like testing from your body, right? We can know where are we currently. Okay. But based on our food habits or else the environment environment whatever is on, even we have some genetic issues also. Which can be come from a father, mother, even from grandparents, even that we can predict through IO.
Speaker 0
420.53s
Usually we have a package like not a package, it's a program called epigenetics test. Okay, it finds you like where your organs are perfectly right now.
Speaker 0
430.65s
oke laik dis epigenetic test. si jenarali aa blad hes a eej. vaat eej?
Speaker 1
437.09s
44.
Speaker 0
437.93s
forty four. But this is your biological biological age, right? You we don't know our chronical age. That is where our organs are. Correct? So some people they might have like uh they'll have some habits like smoking, right?
Speaker 0
451.77s
he will be fit. obviously he'll be fit. because he knows that his heart is very good. but he don't know where the lungs are.
Speaker 0
460.17s
okay. this is completely a reverse programming sir. so based on the epigenetic test report na, we can reverse his lungs.
Speaker 0
467.19s
so how to stop this kind of habits as well as like how to come from this thing.
Speaker 1
474.63s
So when you you're just taking a blood sample.
Speaker 0
477.69s
If you're planning for a health patient program, right, you'll be having a whole body diagnostic, sir, not only a blood test. For epigenetic, you'll be having dry blood samples.
Speaker 1
484.61s
for
Speaker 0
488.39s
That way.
Speaker 1
488.39s
For that where I have to come for the whole body you are saying the stay and all in Mumbai or Chennai.
Speaker 0
493.05s
that is in chennai sir. completely at leela palace.
Speaker 1
497.21s
oke oke. det is hau much kos.
Speaker 0
498.31s
That is we have that is 6 lakhs sir.
Speaker 1
501.19s
o okay okay.
Speaker 0
502.05s
That is we have like a five day program, seven day program also. If you can, we can customize the package for three days also. So that you will have a diagnostics and three days here at Leela Palace.
Speaker 0
513.45s
uh which the whole body regeneration will be happen and they will be recommending what kind of food you have to take and what kind of exercise also like see basically we will get a diet chart right. even from Instagram YouTube we will be get a diet chart. but it doesn't suit us right.
Speaker 0
528.47s
So they will be helping you by monitoring your blood reports and your diagnostic things and all. They'll help you what and all changes you have to do for a better lifestyle.
Speaker 1
538.01s
Okay and this now currently only a sample is taken.
Speaker 0
543.09s
Hmm.
Speaker 1
543.57s
and you're giving a report in how many days?
Speaker 0
546.17s
three to five days sir. minimum minimum three days you will get the report.
Speaker 1
550.09s
By email or hard copy ne.
Speaker 0
552.15s
uh if you want we can send if you are in Mumbai uh you will be getting the soft copy sir. if you want we can send it through hard copy also.
Speaker 1
560.79s
Okay. And it has all the test lipid and all the basic plus more in depth.
Speaker 0
566.47s
You can send me.
Speaker 1
566.77s
You can send me a sample. You're saying a sample.
Speaker 0
568.27s
Yes.
Speaker 0
569.67s
Yeah, shall I send you the brochures for seven day health casion or else the 181 biomarker sir, sample record?
Speaker 1
575.23s
So I just want the smaller one test, like if you have around 3, 4000, that what you told me, you know.
Speaker 0
579.97s
That is yes sir.
Speaker 1
580.21s
That is
Speaker 0
582.29s
that that cost eighteen thousand sir. but currently we have an offer for fifteen thousand three hundred. i will send you the sample report sir.
Speaker 1
589.33s
Yes sir. Okay. This health insurance will I get any reimbursement if I do a test?
Speaker 0
590.21s
Okay.
Speaker 0
594.43s
reinvestment is completely based on the in your on your insurance company only sir because they have some policy right because many people they have reinvested.
Speaker 1
601.69s
Okay.
Speaker 1
603.09s
they have full or eighty percent.
Speaker 0
603.89s
Yes, we have.
Speaker 0
606.51s
aa maybe partial i think so. i am not sure about it but they have this.
Speaker 1
608.93s
100.
Speaker 1
611.25s
care health is anyone got from care health?
Speaker 0
613.85s
aa not sure about it sir. I will ask this lady.
Speaker 1
615.41s
I'll ask the question. But you are it is yeah just try again let me watch sir.
Speaker 0
619.01s
Ya ya sure sir.
Speaker 1
619.23s
Ya ya sure sir.
Speaker 0
620.29s
yaa okay. ai vil shēr yu dha rīṭēls āph dis nimitā sār.
Speaker 1
621.49s
details of this
Speaker 1
623.91s
Nimita.
Speaker 0
624.65s
Yes.
Speaker 1
626.09s
Okay, fine, fine, just send it, I'll just check.
Speaker 0
628.83s
Yes sir.
Speaker 1
629.19s
Because I just wanted to understand how AI can benefit health, you know.
Speaker 0
632.51s
Yeah, of course, yes. I'll share the report. So once you saw the report, you will get an idea of what and all things are covered in this.
Speaker 1
639.75s
Okay. Okay. Like even I
Speaker 0
640.49s
okay. like and even i'll send you the seven day health question program also. just have a look like what and all i o doing for you, okay?
Speaker 1
647.17s
Okay.
Speaker 0
648.35s
it will give you a good idea like
Speaker 0
650.87s
What does it does?
Speaker 1
653.01s
oke thank you.
Speaker 0
654.05s
okey sir. thank you sir. have a good day.