A
Call Intelligence
None with Nivitha — Jan 23, 2026 13:13
Deal Lost
Cold
Call History
4 attemptsRep Performance
5.0/10
Pitch Effectiveness
0.0/10
Engagement
4.0/10
Conversion Probability
10.0%
Personalization
3.0/10
Technical Quality
0.0/10
Active Alerts
2No Rapport or Discovery: Nivitha
Nivitha skipped both rapport building and needs discovery on call with None.
No Close Attempt: Nivitha
Nivitha did not attempt to close on call with None. Coaching opportunity.
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Lost
Calls Before Closure
4
Upsell Attempted
No
Cross-sell Attempted
No
Customer Profile
Gender
male
Language Preference
English/Tamil
Brand Awareness
high
Brand Sentiment
neutral
Readiness to Buy
Cold
Decision Maker
partial
Lead Type
follow_up
Conversation Flow
Opening Type
other
Opening Quality
neutral
Rapport Building
Missing
Needs Discovery
Missing
Discovery Depth
None
Discovery Questions
0
Pitch Approach
Closing Attempt
No
Closing Technique
None
Call Ending
natural_end
Call Structure
Duration
0:26 (26s)
Primary Language
English
Secondary Language
Tamil
Code Switching
Low
Total Speaker Turns
10
Rep Words / Customer Words
26 / 38
Rep Longest Monologue
3s
Customer Longest Monologue
7s
Silence Gaps (>2s)
0 (max 1.0s)
Interruptions
1
Sales Technique Assessment
Overall Sentiment
Neutral
Rep Confidence
High
Needs-Based Selling
No
Value Stacking
No
Urgency Creation
None
Script Adherence
None
Filler Words
Low
Follow-Up Commitment
Yes
Total Objections
0
Handled Successfully
0
Handling Rate
0%
Products Discussed
1| Product | Mentioned By | Price | Customer Reaction | Context |
|---|---|---|---|---|
| lab services / articles | Customer | -- | Neutral | Customer mentions reviewing articles and speaking to a lab in-charge. |
Key Moments
200:04
Rep commitment to review
Establishes the next step in the relationship by agreeing to review customer-provided materials.
00:17
Customer mention of lab in-charge
Identifies that there is another stakeholder involved in the decision-making process.
Trust Signals
2
Customer is willing to share documents/articles
Customer is planning internal discussions based on the rep's input
Topics Discussed
Articles
Lab coordination
Reviewing documents
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| opening | 1 | neutral | Directly addressing the documents. |
| closing | 2 | positive | Polite exchange of thanks. |
Call Transcript
Click to expand
Speaker 1
1.25s
Hello
Speaker 0
2.87s
halo, asan mein articles ma'am.
Speaker 1
4.63s
Aa ya sure sir I will go through with it.
Speaker 1
7.51s
Sure sure.
Speaker 0
8.03s
please go through it and you can speak to your who is in charge of that lab.
Speaker 1
15.81s
ya okay sir
Speaker 0
17.81s
regarding my this thing then I will can discuss with him and he had come to me.
Speaker 1
22.59s
Ya okay sir. Sure.
Speaker 0
24.33s
okay thank you. thank you sir.
Speaker 1
24.99s
kandita bye.