A
Call Intelligence
Sardar Harihar Singh with Nivitha — Jan 23, 2026 12:58
Deal Lost
Warm
Call History
4 attemptsRep Performance
8.5/10
Pitch Effectiveness
8.0/10
Engagement
9.5/10
Conversion Probability
60.0%
Personalization
9.0/10
Technical Quality
8.0/10
Active Alerts
1No Close Attempt: Nivitha
Nivitha did not attempt to close on call with Sardar Harihar Singh. Coaching opportunity.
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Lost
Calls Before Closure
4
Upsell Attempted
No
Cross-sell Attempted
No
Customer Profile
Gender
Male
Language Preference
English
Brand Awareness
Moderate
Brand Sentiment
Neutral/Inquisitive
Budget Sensitivity
Moderate
Readiness to Buy
Warm
Decision Maker
Self
Lead Type
new_inquiry
Conversation Flow
Opening Type
warm_callback
Opening Quality
Good
Rapport Building
Present
Needs Discovery
Present
Discovery Depth
Deep
Discovery Questions
2
Pitch Approach
Educational/Consultative
Closing Attempt
No
Closing Technique
None
Call Ending
follow_up_scheduled
Call Structure
Duration
9:12 (553s)
Primary Language
English
Secondary Language
Telugu
Code Switching
Low
Total Speaker Turns
148
Rep Words / Customer Words
384 / 842
Rep Longest Monologue
22s
Customer Longest Monologue
58s
Silence Gaps (>2s)
4 (max 3.5s)
Interruptions
12
Sales Technique Assessment
Overall Sentiment
Positive
Rep Confidence
High
Needs-Based Selling
Yes
Value Stacking
Yes
Urgency Creation
Low
Script Adherence
Low
Filler Words
Moderate
Follow-Up Commitment
Yes
Total Objections
1
Handled Successfully
1
Handling Rate
100%
Dominant Category
Price
Objections
1| Objection | Category | Raised By | Handled | Technique | Quality |
|---|---|---|---|---|---|
|
Price is high
forty seven thousand two fifty sir. 47,250. Yes sir.
|
price | Customer | Yes | value justification / scarcity | Good |
Products Discussed
1| Product | Mentioned By | Price | Customer Reaction | Context |
|---|---|---|---|---|
| epigenetic test | Rep | 47250.00 | Interested | Main product discussed to determine the age of heart, brain, and liver. |
Key Moments
401:56
Customer reveals professional background
Establishes authority and high-value lead status (Retired ADC of Police).
02:48
Customer mentions suicide ideation during paralysis
Deep emotional disclosure indicating high trust in the rep.
04:11
Survival of stomach cancer and bypass
Highlights the customer's extreme health consciousness and 'miracle' status.
07:53
Price Reveal (47,250 INR)
The critical 'make or break' moment for the sale.
Discovery Questions
2
Q1
main vaats yuvar eij saar?
Q2
what service you want or else like any other like you wanted to teach us or what sir?
Trust Signals
3
Sharing deep personal medical history
Sharing his full name and professional background
Inviting the rep to Google him
Enthusiasm Signals
2
Describing his 'Jogging with Kapalbhati' technique
Mentioning he looks 50-55 despite being 76
Resistance Signals
2
Price confirmation (47,250)
Requirement for rep to read his articles before proceeding
Confusion Signals
1
Initial confusion on the price (thought it was 7,250)
Topics Discussed
Epigenetics
Biological Age
Stroke Recovery
Cancer Survival
Yoga/Kapalbhati
US Diagnostics
Home Collection Kits
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| Opening | 1 | neutral | Confirming identity and purpose of call. |
| Discovery | 2 | positive | Proudly sharing his survival story and fitness achievements. |
| Price Reveal | 3 | neutral | Slight shock at the 47k price point. |
| Closing | 4 | positive | Willing to share information and continue the conversation. |
Call Transcript
Click to expand
Speaker 0
1.77s
Hello.
Speaker 1
2.21s
Hello.
Speaker 0
2.87s
this is hari i think.
Speaker 1
4.79s
Yes.
Speaker 0
5.65s
this is nimitha from iwo.
Speaker 0
8.71s
There is an enquiry for organ test.
Speaker 1
11.63s
Yeah.
Speaker 0
12.41s
main-aa from where you are calling?
Speaker 1
15.87s
aai aam phram hydraabaad.
Speaker 0
17.35s
hydraabaad. so main vaats yuvar eij saar?
Speaker 1
21.41s
mai ej is seventi siks now.
Speaker 0
23.29s
ya okay sir. so basically eighth test is to find your organs eight sir. okay this we call it epigenetic test.
Speaker 1
31.35s
Hello.
Speaker 0
31.35s
epigenetic test sir.
Speaker 1
34.57s
ha okay.
Speaker 0
35.91s
okay. uh it it will be like a prick test. you have to collect a dry sample and we will be sending a kit to you sir.
Speaker 1
42.73s
Hmm.
Speaker 0
43.21s
yu haap tu kalekt da drai saampil. haap tu pleis it in e pey so yu vil bi sending in da kit itself.
Speaker 1
46.79s
Okay.
Speaker 0
50.05s
You have to courier back to us.
Speaker 1
50.51s
Courier pack
Speaker 0
51.87s
viḷl bi ṭendiṅg iṟṟ ṭu e ḍayāgnasṭik in yu es e.
Speaker 1
52.57s
Okay.
Speaker 0
55.23s
okay. based on this procedure, you will get to know the age of your organs, sir. your heart, brain, head, blood, everything you will come to know, sir.
Speaker 1
56.17s
Yes
Speaker 0
64.45s
So the main thing to find the age of your organs is, we can identify some people they'll be healthy with your heart, but due to some habits they'll be poor liver, right?
Speaker 1
76.69s
ya ya that's why madam ya i wanted because ya.
Speaker 0
76.87s
Yeah yeah.
Speaker 0
81.47s
Hmm.
Speaker 1
81.87s
first of all friends my all my articles.
Speaker 0
86.73s
Okay sir.
Speaker 1
87.23s
and that number eight six double two nine double zero some some number is there no?
Speaker 0
93.67s
Aa yes sir.
Speaker 1
95.29s
on that number I have sent my articles. otherwise I will send it the articles go through the articles.
Speaker 0
97.61s
Otherwise
Speaker 0
101.35s
okay sir.
Speaker 1
101.57s
because many people will say that I am seventy plus.
Speaker 0
105.39s
okay.
Speaker 1
106.63s
appear like fifty two fifty five.
Speaker 0
109.77s
okay sir you look so healthier right.
Speaker 1
112.69s
just listen.
Speaker 0
113.31s
Okay.
Speaker 0
116.19s
okay sir.
Speaker 1
116.71s
I am retired Additional Deputy Commissioner of Police.
Speaker 0
119.59s
Okay sir.
Speaker 1
121.49s
so in the year when i was traffic circular inspector in two thousand i got the um brain stroke with paralysis.
Speaker 0
129.95s
okay sir.
Speaker 1
131.55s
in on twenty six january two thousand.
Speaker 0
134.23s
Okay.
Speaker 1
134.99s
at early morning three a m. i was admitted in the hospital, apollo hospital.
Speaker 1
140.57s
well known doctor bhai ganesh teachered me.
Speaker 0
143.93s
Okay sir.
Speaker 1
144.59s
by the way neurophysician who was treating me he told me that in future you will not able to walk.
Speaker 0
150.99s
Okay.
Speaker 1
151.27s
because of right side completely your body has paralyzed.
Speaker 0
155.77s
Okay.
Speaker 1
156.09s
and the keeper's body.
Speaker 0
158.71s
oke.
Speaker 1
160.23s
of very it was very high.
Speaker 0
163.01s
Okay sir.
Speaker 1
163.85s
that's why in future you are able to walk. what he said.
Speaker 0
166.99s
Okay.
Speaker 1
168.61s
Then I wanted to commit suicide in the hospital.
Speaker 0
171.91s
sari
Speaker 1
172.31s
but but I was in ICU bed.
Speaker 0
176.77s
okey
Speaker 1
178.27s
I was I did not find anything by the side of me. If I fell down I will get an injury. I think thought that I dropped that idea.
Speaker 0
187.59s
again
Speaker 1
187.73s
again i have to take another treatment.
Speaker 0
190.19s
oke.
Speaker 1
190.67s
Then after 11 days I was discharged with the help of two persons I used to work.
Speaker 0
196.07s
okay.
Speaker 1
197.63s
Physiotherapist right right hand lo strength vachchindi strength vachchindi eppudu.
Speaker 1
207.23s
Tarvatha
Speaker 0
207.25s
tarvata
Speaker 1
208.47s
next idi mana right leg raaledu balancing raaledu. then I got an idea of walking on the sand.
Speaker 0
219.17s
Okay.
Speaker 1
219.47s
then I used to go on early morning in the on the construction side.
Speaker 0
223.77s
oke
Speaker 1
224.57s
near by construction side and I used to walk on this sand.
Speaker 0
227.93s
Okay sir.
Speaker 1
229.27s
if I tell I will tell this and then I got this walking.
Speaker 0
233.63s
Double K.
Speaker 1
236.89s
this thing I got the balancing.
Speaker 0
238.77s
Okay.
Speaker 1
239.53s
then I slowly I used to walk.
Speaker 0
241.57s
Okay sir.
Speaker 1
241.91s
then in the year 2003 I got the cancer, stomach cancer.
Speaker 0
245.99s
Okay sir.
Speaker 1
247.65s
eighty percent of the stomach vaati removed.
Speaker 0
250.03s
okay.
Speaker 1
251.29s
I am surviving with 20% of the stumbles.
Speaker 0
253.79s
okay.
Speaker 1
255.41s
then in the year two thousand four I got the open heart bypass surgery five grads.
Speaker 0
260.01s
oke.
Speaker 1
261.93s
then in the then I went to America to perform my daughter's marriage there only.
Speaker 0
269.85s
Okay.
Speaker 1
271.17s
I got only one daughter. Then I came back in the year two thousand five only. Then I started this yoga pranayam and jogging.
Speaker 0
279.73s
okay sir.
Speaker 1
281.45s
tin til 2023 ai yūs ṭu ran 10 kilōmīṭar ḍeyli.
Speaker 0
285.59s
Okay.
Speaker 1
285.61s
every year I used to take part in marathon runs.
Speaker 0
288.19s
Okay sir.
Speaker 1
289.91s
then from the two thousand twenty three september i got an idea of doing jogging with kapalbhati.
Speaker 0
296.59s
Okay.
Speaker 1
297.81s
yu no det yoga
Speaker 0
299.29s
yes sir. i have heard about it.
Speaker 1
301.25s
Yoga pranayama kapaalabhati
Speaker 0
303.91s
Pranam yes sir.
Speaker 1
306.55s
No no Kapalbhati by switching doing Kapalbhati for half an hour it is very difficult.
Speaker 0
311.81s
Okay.
Speaker 1
313.41s
nau with jogging ai am doing from 2023 ai am jogging with kapalbhati daily 5 kilometers.
Speaker 0
321.43s
Oh super sir.
Speaker 1
324.31s
so naavu ondu seventy six plus.
Speaker 0
326.59s
okay sir
Speaker 1
327.95s
so my organs is very strong.
Speaker 0
332.31s
Okay sir.
Speaker 1
333.53s
so just I wanted to have the analysis that's all.
Speaker 0
338.73s
Yeah, okay. So let's see something, sir. So presently,
Speaker 1
342.35s
So I can send send my articles here go through please go through that articles.
Speaker 0
347.37s
Okay sir.
Speaker 1
348.05s
Then then I will do this. Yeah, you can.
Speaker 0
352.25s
Yeah, you can you can share your article to the same number sir in WhatsApp.
Speaker 0
357.11s
Okay.
Speaker 1
357.59s
sem number.
Speaker 0
358.47s
It's after the same number.
Speaker 1
361.35s
so I have already sent that this number.
Speaker 0
364.03s
Yes sir, this number. This is my WhatsApp number. You can share this article to the same number, sir.
Speaker 1
365.87s
Okay.
Speaker 1
368.73s
oke oke oke.
Speaker 0
370.61s
okay sir. and just wanted to know uh what i planning from i o sir. i mean...
Speaker 1
371.41s
Okay.
Speaker 0
377.01s
what service you want or else like any other like you wanted to teach us or what sir? any queries?
Speaker 1
384.79s
No no, I am this because the CCMB you know that CCMB scientists they have taken my blood, they called me and they have they have taken my blood.
Speaker 0
396.23s
Okay.
Speaker 1
396.49s
vaat meyd him tu du aaphṭar hyaaving dis elimenṭs et ti seij hīz javin.
Speaker 0
402.53s
Okay.
Speaker 1
402.83s
training. So they wanted to know.
Speaker 0
407.17s
okay sir.
Speaker 1
409.03s
in fact i when everyone will say that i am not i am i am seventy six plus now but they will say that you are
Speaker 0
418.69s
you look for you know.
Speaker 1
419.07s
fifty fifty five ya?
Speaker 0
420.97s
yes. understood.
Speaker 1
426.91s
yu ar nat heving eni leb hiyar?
Speaker 0
431.57s
in hyderabad we don't have a lab sir. but if you want the epigenetic test we'll be sending your kids sir.
Speaker 1
435.23s
Hmm.
Speaker 0
439.11s
it was a kit test not a blood it's a dry blood sample test.
Speaker 1
442.05s
Sampil
Speaker 0
443.45s
for epigenetic for age test you have to take a dry blood sample.
Speaker 1
443.73s
Hmm.
Speaker 1
448.05s
Dry blood sample.
Speaker 0
449.39s
exit
Speaker 0
451.31s
aa we will be sending you the kit to you. so it's a normal simple practice sir.
Speaker 1
454.47s
Simple.
Speaker 1
456.83s
Hmm.
Speaker 0
456.99s
normal you can prick your finger and you can you have to place the dry blood sample in it.
Speaker 1
459.63s
Place the dry blood sample. Aa aa okay okay aa aa.
Speaker 0
463.05s
its not a big deal so its simple practice only.
Speaker 1
463.43s
not a big
Speaker 1
467.37s
oke oke.
Speaker 0
468.29s
oke.
Speaker 1
469.69s
so what is the cost of the test ma'am?
Speaker 0
473.27s
epigenetic tested cost seven forty seven thousand two fifty sir.
Speaker 1
478.27s
seven thousand two fifty.
Speaker 0
479.51s
forty seven thousand two fifty sir.
Speaker 1
482.29s
47,250.
Speaker 0
483.65s
Yes sir. In India we don't have any other lab they provide epigenetic test for the organs age of organs. Only in USA they are doing the true diagnostics lab only doing the test sir.
Speaker 1
489.15s
Organs
Speaker 1
497.07s
Oho oho. Any kidney you got that sir.
Speaker 0
500.71s
Yes sir.
Speaker 1
502.31s
Okay okay.
Speaker 0
503.29s
We are the only center we do epigenetic test.
Speaker 1
504.61s
Center
Speaker 1
507.47s
Okay, first of all you go through my articles then I will let you know ma'am.
Speaker 0
510.75s
ya ya shyor sar. yu just sher yu article tu mi.
Speaker 1
512.29s
article
Speaker 0
514.21s
adhu idhuttu naan call you back later sir okay.
Speaker 1
514.25s
Okay.
Speaker 1
516.85s
because if you do that because in india...
Speaker 1
522.25s
no one is there to jogging with kapalabhati. okay. you can go through my doodle google.
Speaker 0
526.23s
You can
Speaker 1
529.73s
Google you can see in the Google. ya ya sir. anyone who talks with Kapalabhasi.
Speaker 0
532.89s
Ya ya sir.
Speaker 1
536.73s
Raghuji Kapalbhati.
Speaker 1
538.43s
okey andi.
Speaker 0
538.47s
Okay.
Speaker 1
540.53s
then you will find it.
Speaker 0
541.91s
yes
Speaker 1
543.43s
Okay. My name is Sardar Harihar Singh. Okay.
Speaker 0
544.01s
My name is
Speaker 0
546.23s
okay sir I will see that okay sir.
Speaker 1
548.03s
Hi.
Speaker 0
548.67s
Thank you sir. Just share your article sir.
Speaker 1
548.79s
Thank you sir.
Speaker 1
550.95s
Thank you.
Speaker 0
551.01s
Thank you. Thank you.