A
Call Intelligence
Kavitha Shetty with Nivitha — Feb 13, 2026 12:40
Deal Lost
Warm
Lead Source
Meta AdsCall History
1 attemptRep Performance
6.5/10
Pitch Effectiveness
7.0/10
Engagement
7.5/10
Conversion Probability
40.0%
Personalization
7.0/10
Technical Quality
6.0/10
Active Alerts
1No Close Attempt: Nivitha
Nivitha did not attempt to close on call with Kavitha Shetty. Coaching opportunity.
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Lost
Calls Before Closure
1
Upsell Attempted
No
Cross-sell Attempted
No
Customer Profile
Gender
Female
Language Preference
English/Tamil
Brand Awareness
Low
Brand Sentiment
Neutral
Budget Sensitivity
Moderate
Readiness to Buy
Warm
Decision Maker
Influencer
Lead Type
b2c
Campaign Source
Meta | Leads | 181 | AIWO Health
Conversation Flow
Opening Type
reference_previous
Opening Quality
Fair
Rapport Building
Missing
Needs Discovery
Present
Discovery Depth
Moderate
Discovery Questions
4
Pitch Start
38% into call
Pitch Approach
Solution-oriented
Closing Attempt
No
Closing Technique
None
Call Ending
other
Call Structure
Duration
3:09 (190s)
Primary Language
English
Secondary Language
Tamil
Code Switching
Low
Total Speaker Turns
56
Rep Words / Customer Words
342 / 118
Rep Longest Monologue
28s
Customer Longest Monologue
8s
Silence Gaps (>2s)
3 (max 4.0s)
Interruptions
4
Sales Technique Assessment
Overall Sentiment
Neutral
Rep Confidence
High
Needs-Based Selling
Yes
Value Stacking
Yes
Urgency Creation
Low
Script Adherence
Moderate
Filler Words
Moderate
Follow-Up Commitment
Yes
Total Objections
2
Handled Successfully
1
Handling Rate
50%
Dominant Category
Product Fit
Objections
2| Objection | Category | Raised By | Handled | Technique | Quality |
|---|---|---|---|---|---|
|
Utility for existing chronic condition
o hi is already doing dialysis... How will this help?
|
product_fit | Customer | Yes | pivoting to preventive/future screening | Good |
|
Need to consult brother
let me talk to him and I'll get back to you.
|
authority | Customer | No | acceptance with follow-up | Average |
Products Discussed
1| Product | Mentioned By | Price | Customer Reaction | Context |
|---|---|---|---|---|
| aiwo 181 blood test | Rep | 18000.00 | Neutral | Main product offering for health screening. |
Key Moments
400:53
Disclosure of brother's kidney condition
Changes the call from a general checkup inquiry to a specific medical solution pitch.
01:12
Customer asks 'How will this help?'
Critical objection regarding the value of the test for a patient already in advanced treatment (dialysis).
02:33
Price disclosure (18,000 INR)
Customer acknowledges the price without immediate pushback, indicating potential budget fit.
03:00
Rep offers to check on 'reversibility'
A high-value promise that keeps the lead engaged and provides a reason for a follow-up call.
Discovery Questions
4
Q1
do you have any specific health goals or any health concerns ma'am?
Q2
what is his health concern?
Q3
he is already like having any medications related to it?
Q4
who is like planning for the blood test, your brother or else for you ma'am?
Trust Signals
2
Shared specific medical details about brother
Asked for price
Resistance Signals
2
Questioned the utility for a patient already on dialysis
Need to consult another person
Confusion Signals
1
Initial confusion about who was calling
Topics Discussed
AIWO 181 Test
Kidney Disease
Dialysis
Diabetes
Preventive Care
Biomarkers
Diet Consultation
Pricing
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| Opening | 1 | neutral | Didn't immediately recognize the company name. |
| Discovery | 2 | neutral | Discussing her brother's serious health issues. |
| Pitch | 3 | neutral | Asked 'How will this help?' regarding a patient already on dialysis. |
| Closing | 4 | neutral | Agreed to review the report and talk to her brother. |
Call Transcript
Click to expand
Speaker 1
0.01s
Hello.
Speaker 0
0.63s
Hello
Speaker 1
1.61s
Yeah.
Speaker 0
1.93s
Kavita,
Speaker 1
3.11s
Yeah.
Speaker 0
3.63s
maam dis is nimitha from i o health care.
Speaker 1
7.27s
Okay.
Speaker 0
7.77s
just receiving enquiry regarding IO one eight one blood test. and you have filled a form like you will be having a regular checkups ma'am.
Speaker 0
21.55s
Sorry maam.
Speaker 1
22.05s
What is your regarding tell me?
Speaker 0
22.51s
What is this regarding?
Speaker 0
24.09s
It's a high O health, ma'am. So just wanted to know whether you have a filled up form like you will have a annual checkup or regular checkup like that.
Speaker 1
34.59s
Yeah.
Speaker 0
35.93s
so just wanted to know your concern ma'am. you'll be having a regular checkup right? so do you have any specific health goals or any health concerns ma'am?
Speaker 1
43.01s
This I was looking for my brother, he has some issues.
Speaker 0
46.11s
Okay Ma'am.
Speaker 1
47.03s
Hello.
Speaker 0
47.63s
So just wanted to know what is your like what is his health concern?
Speaker 1
53.97s
He is a kidney patient.
Speaker 0
55.49s
Okay. So he is already like having any medications related to it.
Speaker 1
59.29s
Ya ya ya.
Speaker 0
61.69s
o hi is already doing dialysis. ok maam.
Speaker 1
68.55s
and other issues also diabetes and all that. How will this help?
Speaker 0
72.71s
actually kindly this is a kind of preventive care ma'am.
Speaker 0
76.41s
Okay, we will be like helping you to diagnose what and all it is your phasing and what will come in future. We'll analyze that and based on the reports we will be recommending you what kind of...
Speaker 1
76.57s
Okay.
Speaker 0
87.11s
health supplements you have to take and what kind of lifestyle modification you have to do. So this is what basically I would ask ma'am.
Speaker 1
94.23s
Okay.
Speaker 0
95.07s
aa so let me
Speaker 1
96.61s
Based on the blood test you decide.
Speaker 0
99.33s
aa yaa maam we have aa i o comprehensive blood test.
Speaker 0
103.61s
uh which completely covers your like uh kidney functioning, liver functioning, cardiac risk markers. uh basically outside labs they don't cover like omega and all. we used to cover omega hormone panels and vitamin panels fully.
Speaker 0
117.91s
exteroid panels, H D panels.
Speaker 0
120.23s
so based on your reports, uh you will be getting a proper doctor consultation along with the tailored diet consultation.
Speaker 1
120.27s
So
Speaker 0
128.23s
Okay. Uh this is what we does. Um it will help you like how to like basically if you go to a doctor right. They will take what and all issues you have currently but they won't screen what it will happen in future.
Speaker 0
141.69s
okay, we have separate biomarkers which will screen your future also.
Speaker 1
145.91s
Okay.
Speaker 0
146.55s
So if you tell me once.
Speaker 1
147.47s
So if you're
Speaker 1
148.79s
Oru initial screen enna?
Speaker 0
151.05s
Sorry Ma'am.
Speaker 1
151.91s
What are your charges like?
Speaker 0
153.33s
and the price of one eighty one is comprehensive at least eighteen thousand ma'am.
Speaker 1
158.65s
Okay.
Speaker 0
159.73s
So just wanted to know who is like planning for the blood test, your brother or else for you ma'am?
Speaker 1
166.45s
No no it was for him only but let me talk to him and I'll get back to you.
Speaker 0
170.15s
ya shyor maam. aayil sher yu da saampal ripot. jast haav e luk. ivan it vil help yu for olso laik for a fyūchar skreening.
Speaker 0
177.11s
just have a look at it ma'am. okay? even i'll inform my team about the dialysis also and i'll ask whether it will be reversible.
Speaker 1
178.51s
Okay
Speaker 0
184.61s
oke.
Speaker 1
185.25s
Okay.
Speaker 0
185.99s
thank you maam. have a good day.
Speaker 1
188.41s
Thank you.
Speaker 0
189.35s
Bye.