A
Call Intelligence
Mohan Sahana with Nivitha — Jan 28, 2026 12:44
Deal Lost
Cold
Call History
1 attemptRep Performance
4.0/10
Pitch Effectiveness
2.0/10
Engagement
3.0/10
Conversion Probability
0.0%
Personalization
4.0/10
Technical Quality
1.0/10
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Lost
Calls Before Closure
1
Upsell Attempted
No
Cross-sell Attempted
No
Customer Profile
Gender
Male
Language Preference
English
Brand Awareness
Low
Brand Sentiment
Neutral
Readiness to Buy
Cold
Decision Maker
Self
Lead Type
b2c
Conversation Flow
Opening Type
reference_previous
Opening Quality
Fair
Rapport Building
Missing
Needs Discovery
Present
Discovery Depth
Shallow
Discovery Questions
3
Pitch Start
41% into call
Pitch Approach
Direct inquiry follow-up
Closing Attempt
Yes
Closing Technique
direct_close
Call Ending
polite_decline
Call Structure
Duration
1:17 (77s)
Primary Language
English
Secondary Language
Tamil
Code Switching
High
Total Speaker Turns
30
Rep Words / Customer Words
112 / 68
Rep Longest Monologue
6s
Customer Longest Monologue
4s
Silence Gaps (>2s)
3 (max 3.0s)
Interruptions
2
Sales Technique Assessment
Overall Sentiment
Neutral
Rep Confidence
Medium
Needs-Based Selling
No
Value Stacking
No
Urgency Creation
None
Script Adherence
Moderate
Filler Words
Moderate
Follow-Up Commitment
No
Total Objections
1
Handled Successfully
0
Handling Rate
0%
Dominant Category
Logistics
Objections
1| Objection | Category | Raised By | Handled | Technique | Quality |
|---|---|---|---|---|---|
|
Location/Geography
okey vi kaant kam tu chennai medam. ai am in venkulam.
|
logistics | Customer | No | none | Poor |
Products Discussed
2| Product | Mentioned By | Price | Customer Reaction | Context |
|---|---|---|---|---|
| aiwo 360 program | Rep | -- | Other | Reference to previous inquiry |
| master health checkup | Rep | -- | Negative | Primary pitch |
Key Moments
200:29
Language Preference Shift
Customer insists on English, changing the communication dynamic.
01:02
Location Realization
Customer confirms they are in Bangalore, making the Chennai-based service impossible to fulfill.
Discovery Questions
3
Q1
Ithu Mohan Sahan aanaa sir?
Q2
when you are planning for the full whole body master checkup sir?
Q3
Do you have any other plans of taking any blood test, sir?
Resistance Signals
2
Location mismatch
Explicit 'not required' for other tests
Confusion Signals
2
Language barrier at start
Unsure of what was requested ('requested for which one?')
Topics Discussed
IO 360 Inquiry
Master Health Checkup
Location/City
Blood Tests
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| Opening | 1 | neutral | Customer was unsure who was calling and requested English. |
| Discovery | 2 | neutral | Answering questions about the inquiry. |
| Closing | 3 | neutral | Quickly ended the call once the location mismatch was identified. |
Call Transcript
Click to expand
Speaker 1
0.01s
beneficial
Speaker 0
1.19s
Hello
Speaker 1
2.87s
Hello.
Speaker 0
4.29s
hello sir good morning
Speaker 1
5.35s
Good morning.
Speaker 0
6.11s
kooda aasthupoyam this is nimitha from iwo.
Speaker 1
9.59s
Okay?
Speaker 1
12.07s
Hello?
Speaker 0
13.33s
halo sir keekkutha?
Speaker 1
15.73s
hoo is dis naa?
Speaker 0
16.65s
This is Nivitha from IO sir. Ithu Mohan Sahan aanaa sir?
Speaker 1
19.27s
Ithu Mohan
Speaker 1
21.43s
Correct correct.
Speaker 0
22.13s
aa sir i o three sixty-kku enquiry pannirundheenga.
Speaker 1
26.31s
Which one madam?
Speaker 0
27.13s
ai o three sixty eight comfortable thamas?
Speaker 1
29.91s
no no no ma'am this is with english ma'am.
Speaker 0
32.91s
okay sir. we have we have received an inquiry for i o three sixty test.
Speaker 0
38.21s
I just wanted to know when you are planning for the full whole body master checkup sir.
Speaker 1
45.85s
ver is it?
Speaker 0
47.13s
vi ar karanṭli phram cennai sar.
Speaker 1
50.39s
naa who has requested maaam?
Speaker 0
52.17s
mohan sahana sir.
Speaker 1
56.31s
requested for which one full body this one?
Speaker 0
59.49s
Yes sir. Master health checkup.
Speaker 1
62.77s
okay. no you are not in bengaluru.
Speaker 0
66.35s
no servia currently from chennai.
Speaker 1
68.35s
okey vi kaant kam tu chennai medam. ai am in venkulam.
Speaker 0
70.63s
Do you have any other plans of taking any blood test, sir?
Speaker 1
74.59s
No ma'am not required.
Speaker 0
75.61s
Okay thank you sir have a good day.