A
Call Intelligence
None with Nivitha — Feb 09, 2026 15:17
Deal Lost
Cold
Call History
2 attemptsRep Performance
2.0/10
Pitch Effectiveness
0.0/10
Engagement
1.0/10
Conversion Probability
0.0%
Personalization
1.0/10
Technical Quality
0.0/10
Active Alerts
3Low Performance: Nivitha
Nivitha scored 2.0/10 on call with None. Review recommended.
No Close Attempt: Nivitha
Nivitha did not attempt to close on call with None. Coaching opportunity.
No Rapport or Discovery: Nivitha
Nivitha skipped both rapport building and needs discovery on call with None.
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Lost
Calls Before Closure
2
Upsell Attempted
No
Cross-sell Attempted
No
Customer Profile
Gender
male
Language Preference
English
Brand Awareness
none
Brand Sentiment
neutral
Readiness to Buy
Cold
Decision Maker
unknown
Lead Type
follow_up
Conversation Flow
Opening Type
other
Opening Quality
poor
Rapport Building
Missing
Needs Discovery
Missing
Discovery Depth
None
Discovery Questions
0
Pitch Approach
Closing Attempt
No
Closing Technique
None
Call Ending
escalation
Call Structure
Duration
0:29 (30s)
Primary Language
English
Code Switching
None
Total Speaker Turns
4
Rep Words / Customer Words
13 / 23
Rep Longest Monologue
2s
Customer Longest Monologue
10s
Silence Gaps (>2s)
1 (max 3.0s)
Interruptions
0
Sales Technique Assessment
Overall Sentiment
Neutral
Rep Confidence
Medium
Needs-Based Selling
No
Value Stacking
No
Urgency Creation
None
Script Adherence
None
Filler Words
Low
Follow-Up Commitment
No
Total Objections
0
Handled Successfully
0
Handling Rate
0%
Products Discussed
1| Product | Mentioned By | Price | Customer Reaction | Context |
|---|---|---|---|---|
| hair pickup service | Rep | -- | Neutral | Reason for calling |
Key Moments
200:00
Automated Screening
The call is intercepted by a screening service, preventing a direct sales conversation.
00:05
Rep Introduction
Nivitha identifies herself and the company (Aivu) to the recording.
Topics Discussed
Hair pickup
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| opening | 1 | neutral | Customer (Speaker 1) is an automated system or gatekeeper asking for identification. |
Call Transcript
Click to expand
Speaker 1
0.23s
If you record your name and reason for calling, I'll see if this person is available.
Speaker 0
5.45s
Hi sir this is Nivitha from Aivu.
Speaker 0
8.85s
regarding your hair pickup sir.
Speaker 1
13.33s
Thanks. Please stay on the line.
Speaker 1
19.09s
Okay.