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Call Intelligence

None with Nivitha — Jan 23, 2026 12:37

Deal Lost Warm
Customer None
Phone +919843327641
Rep Nivitha
Team Sales
Date 2026-01-23 12:37
Duration 1:45
Source None

Call History

11 attempts
Total Attempts11
First CallJan 23, 2026
Last CallFeb 05, 2026
Total Talk Time1.9 min
Rep Performance
8.0/10
Pitch Effectiveness
6.0/10
Engagement
7.5/10
Conversion Probability
50.0%
Personalization
8.0/10
Technical Quality
5.0/10

Active Alerts

1
!

No Close Attempt: Nivitha

Nivitha did not attempt to close on call with None. Coaching opportunity.

Score Radar

Sentiment Arc

Talk Ratio

Sales Outcome

Deal Status Deal Lost
Calls Before Closure 11
Upsell Attempted No
Cross-sell Attempted No

Customer Profile

Gender Male
Language Preference Tamil
Brand Awareness High
Brand Sentiment Positive
Budget Sensitivity Unknown
Readiness to Buy Warm
Decision Maker Decision Maker
Lead Type b2c

Conversation Flow

Opening Type reference_previous
Opening Quality Good
Rapport Building Present
Needs Discovery Present
Discovery Depth Shallow
Discovery Questions 2
Pitch Start 15% into call
Pitch Approach Consultative
Closing Attempt No
Closing Technique None
Call Ending hard_decline

Call Structure

Duration 1:45 (105s)
Primary Language Tamil
Secondary Language English
Code Switching Moderate
Total Speaker Turns 38
Rep Words / Customer Words 112 / 108
Rep Longest Monologue 12s
Customer Longest Monologue 11s
Silence Gaps (>2s) 1 (max 12.0s)
Interruptions 4

Sales Technique Assessment

Overall Sentiment Positive
Rep Confidence High
Needs-Based Selling Yes
Value Stacking No
Urgency Creation Low
Script Adherence High
Filler Words Low
Follow-Up Commitment Yes
Total Objections 1
Handled Successfully 1
Handling Rate
100%
Dominant Category Logistics

Objections

1
Objection Category Raised By Handled Technique Quality
Location/Distance
Palanila namakku anga service illa sir andha idathula.
 logistics Customer Yes alternative solution Good

Products Discussed

2
Product Mentioned By Price Customer Reaction Context
aiwo 360 program Customer -- Interested Main program being discussed for the customer to take up.
blood test Rep -- Interested Customer mentions wanting to check about a blood test apart from the program.

Key Moments

3
00:16
Program Re-introduction
Confirms the customer's intent to take the IO 360 program.
00:40
Pincode Verification
Crucial for determining serviceability in the customer's area.
01:18
Service Gap Identification
Rep identifies that they don't have direct service in Palani, creating a logistical hurdle.

Discovery Questions

2
Q1 Chennai vara idea irukkaa sir ungalukku?
Q2 Vera edhaachum ungalai contact pannangala sir?

Trust Signals

2
Sharing pincode (624615)
Recalling previous conversations with other staff

Enthusiasm Signals

1
Asking 'Eppadi paakkumaa?' (How to see/proceed?)

Resistance Signals

1
Location constraint (Palani vs Chennai)

Confusion Signals

1
Mentioning a pillow order which seems unrelated to the health program

Topics Discussed

IO 360 Program Palani Location Chennai Visit Blood Test Pincode 624615 Pillow Order

Sentiment Arc Detail

Phase Order Sentiment Note
Opening 1 positive Recognizes the rep and the previous context.
Discovery 2 neutral Provides pincode and location details readily.
Closing 3 neutral Accepts the callback request.

Call Transcript

Click to expand
Source File +919843327641 23-1-2026, 12-37-34pm.mp3
Transcript +919843327641_23-1-2026,_12-37-34pm_transcript.json
Ingested 2026-03-01 11:20
Call ID #19982