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Call Intelligence

Vadivelu with Nivitha — Jan 22, 2026 16:13

Deal Lost Warm
Customer Vadivelu
Phone +919842751960
Rep Nivitha
Team Sales
Date 2026-01-22 16:13
Duration 2:59
Source None

Call History

2 attempts
Total Attempts2
First CallJan 22, 2026
Last CallJan 22, 2026
Total Talk Time3.1 min
Rep Performance
8.5/10
Pitch Effectiveness
8.0/10
Engagement
8.0/10
Conversion Probability
60.0%
Personalization
7.0/10
Technical Quality
9.0/10

Score Radar

Sentiment Arc

Talk Ratio

Sales Outcome

Deal Status Deal Lost
Calls Before Closure 2
Upsell Attempted No
Cross-sell Attempted No

Customer Profile

Gender Male
Language Preference Tamil
Brand Awareness Low
Brand Sentiment Neutral
Budget Sensitivity Unknown
Readiness to Buy Warm
Decision Maker Influenced
Lead Type new_inquiry

Conversation Flow

Opening Type warm_callback
Opening Quality Good
Rapport Building Present
Needs Discovery Present
Discovery Depth Moderate
Discovery Questions 4
Pitch Start 27% into call
Pitch Approach Educational/Consultative
Closing Attempt Yes
Closing Technique assumptive_close
Call Ending customer_thinking

Call Structure

Duration 2:59 (179s)
Primary Language Tamil
Secondary Language English
Code Switching Moderate
Total Speaker Turns 56
Rep Words / Customer Words 384 / 68
Rep Longest Monologue 19s
Customer Longest Monologue 4s
Silence Gaps (>2s) 2 (max 3.5s)
Interruptions 4

Sales Technique Assessment

Overall Sentiment Positive
Rep Confidence High
Needs-Based Selling Yes
Value Stacking Yes
Urgency Creation Low
Script Adherence High
Filler Words Low
Follow-Up Commitment Yes
Total Objections 2
Handled Successfully 2
Handling Rate
100%
Dominant Category Logistics/Decision Maker

Objections

2
Objection Category Raised By Handled Technique Quality
Cannot travel to Chennai
Chennai vara mudiyaathunga Ma'am.
 logistics Customer Yes alternative solution Excellent
Need to ask son
Aa, paiyanai kettu solrengama.
 authority Customer Yes soft close / follow-up Good

Products Discussed

2
Product Mentioned By Price Customer Reaction Context
epigenetic test Rep -- Neutral Main product discussed for reverse aging and organ health assessment.
master health checkup Rep -- Other Offered as an alternative or comparison to the age test.

Key Moments

4
00:30
Weight Disclosure
Customer reveals weight is 48kg, indicating a potentially frail or specific health profile.
00:46
Surgery Mention
Customer mentions recent surgery, which is a critical health marker for the test's relevance.
02:24
Logistical Objection
Customer rejects Chennai travel, prompting the agent to pivot to home collection service.
02:49
Decision Deferral
Customer identifies his son as a key stakeholder in the decision.

Discovery Questions

4
Q1 Enga irundhu pesureengannu therinjukkalaamaa sir?
Q2 IOHS pathi edhuna basic theriyuma sir?
Q3 Body-la idhukku munnaadi weight therinjukkalaama?
Q4 Idhukku munnadi edhuna blood test illa health related checkups edhuna pannirukkeengala?

Trust Signals

2
Sharing medical history
Sharing current weight (48kg)

Resistance Signals

2
Refusal to travel to Chennai
Deferring to son for decision

Topics Discussed

Age Testing Biomarkers Epigenetics Home Blood Collection Organ Health Reverse Aging

Sentiment Arc Detail

Phase Order Sentiment Note
Opening 1 neutral Responsive to identification.
Discovery 2 neutral Shared weight and medical history.
Pitch 3 neutral Listened to the explanation of biomarkers.
Closing 4 neutral Deferred to son but remained polite.

Call Transcript

Click to expand
Source File +919842751960 22-1-2026, 4-13-55pm.mp3
Transcript +919842751960_22-1-2026,_4-13-55pm_transcript.json
Ingested 2026-03-01 11:20
Call ID #19981