A
Call Intelligence
None with Nivitha — Jan 22, 2026 16:13
Deal Lost
Cold
Call History
2 attemptsRep Performance
2.0/10
Pitch Effectiveness
0.0/10
Engagement
1.0/10
Conversion Probability
0.0%
Personalization
1.0/10
Technical Quality
0.0/10
Active Alerts
3No Rapport or Discovery: Nivitha
Nivitha skipped both rapport building and needs discovery on call with None.
Low Performance: Nivitha
Nivitha scored 2.0/10 on call with None. Review recommended.
No Close Attempt: Nivitha
Nivitha did not attempt to close on call with None. Coaching opportunity.
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Lost
Calls Before Closure
2
Upsell Attempted
No
Cross-sell Attempted
No
Customer Profile
Gender
Male
Language Preference
Tamil
Brand Awareness
Unknown
Brand Sentiment
Neutral
Readiness to Buy
Cold
Lead Type
None
Conversation Flow
Opening Type
greeting
Opening Quality
Neutral
Rapport Building
Missing
Needs Discovery
Missing
Discovery Depth
None
Discovery Questions
0
Pitch Approach
Closing Attempt
No
Closing Technique
None
Call Ending
hard_decline
Call Structure
Duration
0:05 (5s)
Primary Language
Tamil
Secondary Language
Hindi
Code Switching
High
Total Speaker Turns
2
Rep Words / Customer Words
6 / 1
Rep Longest Monologue
3s
Customer Longest Monologue
1s
Silence Gaps (>2s)
0 (max 1.0s)
Interruptions
0
Sales Technique Assessment
Overall Sentiment
Neutral
Rep Confidence
Medium
Needs-Based Selling
No
Value Stacking
No
Urgency Creation
None
Script Adherence
None
Filler Words
Low
Follow-Up Commitment
No
Total Objections
0
Handled Successfully
0
Handling Rate
0%
Key Moments
100:02
Agent Greeting
Agent attempts to initiate the conversation with a multi-lingual greeting.
Topics Discussed
Greeting
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| Opening | 1 | neutral | Customer simply says 'Hello'. |
Call Transcript
Click to expand
Speaker 0
0.51s
Hello.
Speaker 0
2.45s
Solunga. Haan sir good evening sir.