A
Call Intelligence
None with Nivitha — Jan 27, 2026 16:46
Deal Lost
Cold
Call History
4 attemptsRep Performance
7.0/10
Pitch Effectiveness
0.0/10
Engagement
3.0/10
Conversion Probability
20.0%
Personalization
4.0/10
Technical Quality
0.0/10
Active Alerts
2No Rapport or Discovery: Nivitha
Nivitha skipped both rapport building and needs discovery on call with None.
No Close Attempt: Nivitha
Nivitha did not attempt to close on call with None. Coaching opportunity.
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Lost
Calls Before Closure
4
Upsell Attempted
No
Cross-sell Attempted
No
Customer Profile
Gender
Male
Language Preference
Tamil
Brand Awareness
Low
Brand Sentiment
Neutral
Budget Sensitivity
Unknown
Readiness to Buy
Cold
Decision Maker
Self
Lead Type
new_inquiry
Conversation Flow
Opening Type
reference_previous
Opening Quality
Good
Rapport Building
Missing
Needs Discovery
Missing
Discovery Depth
None
Discovery Questions
0
Pitch Approach
N/A
Closing Attempt
No
Closing Technique
None
Call Ending
natural_end
Call Structure
Duration
0:17 (18s)
Primary Language
Tamil
Secondary Language
English
Code Switching
Moderate
Total Speaker Turns
9
Rep Words / Customer Words
28 / 21
Rep Longest Monologue
3s
Customer Longest Monologue
3s
Silence Gaps (>2s)
0 (max 1.0s)
Interruptions
1
Sales Technique Assessment
Overall Sentiment
Neutral
Rep Confidence
High
Needs-Based Selling
No
Value Stacking
No
Urgency Creation
None
Script Adherence
High
Filler Words
Low
Follow-Up Commitment
Yes
Total Objections
1
Handled Successfully
1
Handling Rate
100%
Dominant Category
Time
Objections
1| Objection | Category | Raised By | Handled | Technique | Quality |
|---|---|---|---|---|---|
|
Haven't seen the catalog yet
Innum paakkalainga, konja nerathula paathuttu koopidavaa?
|
time | Customer | Yes | agreement/flexibility | Good |
Products Discussed
1| Product | Mentioned By | Price | Customer Reaction | Context |
|---|---|---|---|---|
| master health checkup | Rep | -- | Neutral | Referencing the original enquiry made by the customer. |
Key Moments
100:13
Customer request for callback
The customer indicates they are busy but still interested in reviewing the information.
Resistance Signals
1
Busy/Not now
Topics Discussed
Master Health Check
Catalog Review
Follow-up
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| Opening | 1 | neutral | Customer acknowledges the call. |
| Closing | 2 | neutral | Customer politely asks to call back later. |
Call Transcript
Click to expand
Speaker 1
0.09s
Plan eduthuttu illanna panna mudiyaadhu sir, hello.
Speaker 0
2.27s
Hello
Speaker 0
3.57s
Sar good evening Mrs. Nivetha from I.O.
Speaker 1
5.71s
Tell me.
Speaker 0
7.51s
Aa sir, Master Health check enquiry pannirundheengalla sir?
Speaker 1
10.41s
Aamaam.
Speaker 0
11.09s
Ungalukku catalog share pannirundhen paatheengala sir?
Speaker 1
13.39s
Innum paakkalainga, konja nerathula paathuttu koopidavaa?
Speaker 0
15.27s
Ya sure sir, bye sir, have a good day.