A
Call Intelligence
A.G. Agarwal with Nivitha — Feb 20, 2026 16:11
Deal Lost
Cold
Call History
9 attemptsRep Performance
5.0/10
Pitch Effectiveness
0.0/10
Engagement
4.0/10
Conversion Probability
10.0%
Personalization
3.0/10
Technical Quality
0.0/10
Active Alerts
2No Rapport or Discovery: Nivitha
Nivitha skipped both rapport building and needs discovery on call with A.G. Agarwal.
No Close Attempt: Nivitha
Nivitha did not attempt to close on call with A.G. Agarwal. Coaching opportunity.
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Lost
Calls Before Closure
9
Upsell Attempted
No
Cross-sell Attempted
No
Customer Profile
Gender
Male
Language Preference
Tamil
Brand Awareness
Low
Brand Sentiment
Neutral
Budget Sensitivity
Unknown
Readiness to Buy
Cold
Decision Maker
Likely
Lead Type
follow_up
Conversation Flow
Opening Type
reference_previous
Opening Quality
Average
Rapport Building
Missing
Needs Discovery
Missing
Discovery Depth
None
Discovery Questions
0
Pitch Approach
Closing Attempt
No
Closing Technique
None
Call Ending
natural_end
Call Structure
Duration
0:17 (18s)
Primary Language
Tamil
Secondary Language
English
Code Switching
Low
Total Speaker Turns
12
Rep Words / Customer Words
32 / 14
Rep Longest Monologue
3s
Customer Longest Monologue
2s
Silence Gaps (>2s)
0 (max 1.0s)
Interruptions
2
Sales Technique Assessment
Overall Sentiment
Neutral
Rep Confidence
Medium
Needs-Based Selling
No
Value Stacking
No
Urgency Creation
None
Script Adherence
None
Filler Words
Low
Follow-Up Commitment
Yes
Total Objections
1
Handled Successfully
1
Handling Rate
100%
Dominant Category
Process
Objections
1| Objection | Category | Raised By | Handled | Technique | Quality |
|---|---|---|---|---|---|
|
Haven't seen the details yet
Onnu paarkkalaam naan paarththittu.
|
process | Customer | Yes | acceptance | Good |
Key Moments
200:08
Name Confirmation
Rep successfully identifies the lead as A.G. Agarwal.
00:15
Call to Action
Rep requests the customer to revert after reviewing WhatsApp details.
Resistance Signals
1
Delayed action (hasn't checked WhatsApp yet)
Topics Discussed
WhatsApp details
Customer identification
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| Opening | 1 | neutral | Acknowledged the call. |
| Closing | 2 | neutral | Agreed to check details later. |
Call Transcript
Click to expand
Speaker 1
0.65s
Hello
Speaker 0
1.19s
Hello
Speaker 1
2.19s
Aa.
Speaker 0
2.69s
Aa sir, ungalukku details share pannirukken WhatsApp-la paatheengala sir?
Speaker 1
5.97s
Onnu paarkkalaam naan paarththittu. Okay sir.
Speaker 0
6.61s
Okay sir, ungalukku good name sir?
Speaker 1
8.91s
Aagya.
Speaker 0
9.89s
Sari.
Speaker 1
10.77s
Echi Anil.
Speaker 0
11.89s
A.G. Agarwal.
Speaker 1
12.95s
Aamaa thank you.
Speaker 0
15.03s
Okay sir, so okay details share panna enakku sollunga okay-va?