A
Call Intelligence
None with Nivitha — Feb 20, 2026 15:51
Deal Lost
Warm
Call History
9 attemptsRep Performance
9.0/10
Pitch Effectiveness
8.5/10
Engagement
9.0/10
Conversion Probability
85.0%
Personalization
9.0/10
Technical Quality
8.0/10
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Lost
Package
Customized Health Checkup (DEXA + Food Intolerance + Blood Test)
Deal Value
₹28,000
Discount Offered
15.00%
Calls Before Closure
9
Upsell Attempted
Yes
Cross-sell Attempted
No
Customer Profile
Gender
Male
Language Preference
Tamil
Brand Awareness
High
Brand Sentiment
Positive
Budget Sensitivity
Moderate
Readiness to Buy
Warm
Decision Maker
Joint
Lead Type
new_inquiry
Conversation Flow
Opening Type
inquiry_response
Opening Quality
High
Rapport Building
Present
Needs Discovery
Present
Discovery Depth
Deep
Discovery Questions
4
Pitch Start
15% into call
Pitch Approach
Consultative/Customization
Closing Attempt
Yes
Closing Technique
assumptive_close
Call Ending
natural_end
Call Structure
Duration
5:17 (317s)
Primary Language
Tamil
Secondary Language
English
Code Switching
Moderate
Total Speaker Turns
105
Rep Words / Customer Words
482 / 315
Rep Longest Monologue
20s
Customer Longest Monologue
12s
Silence Gaps (>2s)
1 (max 15.0s)
Interruptions
4
Sales Technique Assessment
Overall Sentiment
Positive
Rep Confidence
High
Needs-Based Selling
Yes
Value Stacking
Yes
Urgency Creation
Low
Script Adherence
High
Filler Words
Low
Follow-Up Commitment
Yes
Total Objections
2
Handled Successfully
2
Handling Rate
100%
Dominant Category
Price/Customization
Objections
2| Objection | Category | Raised By | Handled | Technique | Quality |
|---|---|---|---|---|---|
|
Price is high/Request for discount
Eadhavadhu discount irukkaa regular customer-ukku?
|
price | Customer | Yes | manager consultation/loyalty discount | Good |
|
Doesn't want full Master Health Checkup
ECG andha ultrasound adhellam enakku vendaam enakku vendiyadhu DEXA mattum dhaan.
|
product_fit | Customer | Yes | customization | Excellent |
Products Discussed
4| Product | Mentioned By | Price | Customer Reaction | Context |
|---|---|---|---|---|
| master health checkup | Rep | -- | Other | Initial recommendation |
| food intolerance test | Rep | 10000.00 | Committed | Part of customized package |
| dexa scan | Customer | 2500.00 | Committed | Primary requirement for wife |
| blood test | Rep | 18000.00 | Price_Sensitive | Core blood panel |
Key Moments
301:00
Customer rejects standard Master Health Checkup
Shifted the call from a standard pitch to a high-value customized sale.
02:37
Discount Request
Critical moment for closing; rep's ability to provide a 15% discount secured the lead's interest.
04:25
Fasting Instructions
Ensured the customer is prepared for the actual appointment, reducing no-show risk.
Discovery Questions
4
Q1
Ennenna program sir ungalukku venum?
Q2
Indha food intolerance test microbiome test edukka poreengala?
Q3
Chennai thaane sir neenga?
Q4
Morning ethanai manikku idhu fasting test theriyumla sir ungalukku?
Trust Signals
3
Mentioning past test history
Asking for specific technical tests (DEXA)
Willingness to visit the center
Enthusiasm Signals
2
Promptly picking a day (Tuesday)
Asking about the duration of the tests
Resistance Signals
2
Questioning the price total
Refusing certain tests (Gut Microbiome, ECG)
Confusion Signals
2
Clarifying blood quantity (ml)
Clarifying fasting requirements
Topics Discussed
DEXA Scan
Food Intolerance
Blood Test 1089
Fasting Requirements
Home Collection vs Center Visit
Pricing and Discounts
Wife's Health Checkup
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| Opening | 1 | neutral | Asking for options for wife. |
| Discovery/Pitch | 2 | neutral | Actively customizing the package. |
| Pricing | 3 | neutral | Asked for discounts. |
| Closing | 4 | positive | Agreed to the discounted price and next steps. |
Call Transcript
Click to expand
Speaker 0
0.17s
Hello.
Speaker 1
1.39s
Aa.
Speaker 0
1.97s
Aa sir, sollunga sir.
Speaker 1
3.59s
Okay, andha nootru aindhu ondru test ondru naan eduthirundhen already.
Speaker 0
6.89s
Okay sir.
Speaker 1
7.99s
Ippo en wife-ukku vandhu adhu kooda serndhu vera ennennaalaam test irukkudhu blood test illaama.
Speaker 0
11.95s
Okay.
Speaker 0
13.03s
Blood test illaama namakkitta master health checkup irukku sir.
Speaker 1
16.19s
Okay.
Speaker 0
16.53s
Idhula vandhu moonu types of blood check blood checkup varum ungalukku, blood test, food intolerance test varum. Adhula enna food ungalukku suit aagadhu appadinnu check pannuradhukku food intolerance test, amino acid test, okay. Along with this ungalukku gut related-aa ennenna issues irukku appadinnu check pannuradhukku gut microbiome test koduppaanga, oru adhu oru kit test adhu.
Speaker 1
36.43s
Yes sir.
Speaker 0
36.43s
Yes sir, two sample okay ya, so along with ungalukku ECG echo.
Speaker 0
42.67s
Chest X-ray varum, ultrasound abdomen varum ungalukku.
Speaker 1
46.73s
Okay.
Speaker 0
47.47s
And adhu illama Dexa Scan, Vivo 2 Max.
Speaker 0
51.01s
And ungalukku skin analysis varum, physiotherapy sessions varum sir.
Speaker 1
55.05s
Okay, idhu customize pannalaamaana?
Speaker 0
55.59s
Maasam health check pannalaamnaa.
Speaker 0
57.27s
Customize in the sense ennenna program sir ungalukku venum idhu vandhu namma master.
Speaker 1
60.93s
ECG andha ultrasound adhellam enakku vendaam enakku vendiyadhu DEXA mattum dhaan.
Speaker 0
63.85s
Okay
Speaker 0
66.01s
Dexa appa neenga vandhu one ippa neenga onnooru ettu onbadhu eduthuttu kooda indha food intolerance test microbiome test edukka poreengala?
Speaker 1
72.11s
Food intolerance blood test-aa vera?
Speaker 0
74.89s
Blood test sir adhu.
Speaker 1
76.01s
Adhu okay, gut microbiome vendaam.
Speaker 0
76.97s
Aa.
Speaker 0
78.39s
Okay, air making test venda.
Speaker 1
80.21s
Venda.
Speaker 0
80.71s
Okay sir, so foot in tolerance onbadhu ettu onbadhu Dexa.
Speaker 1
84.07s
Correct.
Speaker 0
84.69s
Okay oh idhu moonu mattum.
Speaker 1
86.45s
Idhu moonu mattum.
Speaker 0
87.05s
Yes sir pannikkalaam sir VO2 max sir.
Speaker 1
88.79s
Hello
Speaker 1
89.93s
CO2 vaccine venda.
Speaker 0
91.07s
Okay sir eppa sir ungalukku appointment venum
Speaker 1
94.21s
Aa, ippa idhu enna therinjukkanumna indha blood test last time vandhu Thyrocar-la irundhu enakku veettukku vandhaanga.
Speaker 0
98.67s
Okay sir.
Speaker 1
99.27s
Ippa vandhu unga idathukkulla vandhaa edukka mudiyuma illaatti adhedhaana procedure
Speaker 0
103.27s
Illa sir, rendu procedures-ume undu, neenga center-ukku vandhu pandradhunalum pannalam.
Speaker 1
107.85s
Okay.
Speaker 0
108.29s
Illainnalum ungalukku veettukke naanga organize panniduvom sir Chennai thaane sir neenga.
Speaker 1
112.51s
Sennel Sennel.
Speaker 0
113.17s
Aa yes sir, so home collection-um undu or else neenga center-ukku varathunaala we can plan.
Speaker 1
117.99s
Okay, appo Dexa eppadi irundhaalum Dexak unga idathukku thaana varanum.
Speaker 0
121.17s
Yes sir.
Speaker 1
122.47s
Okay Dexa edukkumbodhu adhu kooda serndhu eduthuralam illai?
Speaker 0
124.55s
Aa yes sir pannikkalaam.
Speaker 1
126.25s
Blood test evvalavu eduppeenga?
Speaker 0
128.39s
Blood test evvalavu eduppeengannu enakku puriyala sir, enna quantity? Ippadi ml, pannirendu ml, pannirendu ml sir.
Speaker 1
130.35s
Quantity fifty ml.
Speaker 1
133.41s
Ippadi ore oru sirenju oru thadava thaane?
Speaker 0
135.07s
S sir.
Speaker 1
136.43s
Okay okay, enna enna oru price varudhu idhu naan sonnadhu mattum?
Speaker 0
139.67s
Aa I O nootru irandhu ettin nootru varum sir ungalukku.
Speaker 1
143.59s
Seri.
Speaker 0
144.35s
And food intolerance pathu aayiram.
Speaker 1
146.87s
Okay.
Speaker 0
147.27s
Rexas-la irandu aayirathu aindhu sir.
Speaker 1
149.97s
Exa rendu aayiram.
Speaker 0
150.99s
S sir.
Speaker 1
152.51s
Motham evvalavu varudhu irubathi ettu muppadhayiram varudha?
Speaker 0
155.65s
Yes sir.
Speaker 1
157.29s
Eadhavadhu discount irukkaa regular customer-ukku?
Speaker 0
159.99s
Discount oru nimisham linelaye irunga, 19-kku oru nimisham linelaye irunga okay-va?
Speaker 1
163.63s
Mm mm.
Speaker 0
164.37s
Eththanai ithukku munnaadi eduththirukkeengala sir neenga nammakkitta thaane eduththirukkeenga?
Speaker 1
166.59s
Aama aama idhe numberlayum irukkum.
Speaker 0
167.73s
Idhe number-laye irukkum.
Speaker 0
168.81s
Okay sir, ondru second line-laye irunga.
Speaker 0
185.61s
Hello
Speaker 1
185.67s
Aa
Speaker 0
187.39s
Aa actually ippo onnooru enbadhu ondru-kku vandhu offers kudukkuranga sir.
Speaker 1
190.91s
Okay.
Speaker 0
191.03s
Okay padhinaindhu percent discount panrom sir, ondru aindhu mattum ungalukku ettinidhu thousand-ndradhu padhinaindhu thousand moondru varum ungalukku.
Speaker 1
197.77s
Mm
Speaker 0
198.81s
Okay so
Speaker 1
199.75s
Adhu mattum thaan.
Speaker 0
200.75s
Yes sir, so Texac usually offers kodukka maattanga.
Speaker 1
204.93s
Okay.
Speaker 0
205.61s
Aa idhu idhula ungalukku discount undu padhinaindhu moondru moondru moondru endradhu padhinaindhu moondru moondru varum ungalukku.
Speaker 1
208.41s
Thousand three hundred
Speaker 1
212.23s
Okay, idhu ennaikku varalaam? Illa fixed date-la dhaan varanumaa? Illa ennaikku venumaa? Illa sir, unga slot.
Speaker 0
215.93s
Illa sir, unga slots book pannanumla sir? Neenga veetla edukka poreenganna, adhu office center thaane sir?
Speaker 1
217.55s
Neenga veedu.
Speaker 1
219.75s
Center dhaan center dhaan.
Speaker 0
220.97s
Eppa edukka poromnu sollunga, namma book pannikkalaam.
Speaker 1
223.75s
Next Tuesday.
Speaker 0
225.69s
Next Tuesday okay sir, naan ippo book panniduva ungalukku details mattum share panreengalaa enakku?
Speaker 1
230.13s
Aama aama aama enakku WhatsApp-la konjam details kuduttheenga?
Speaker 0
232.57s
Okay sir naan ungalukku template share panren neenga enakku details anuppi vidunga
Speaker 1
236.09s
Evvalavu neram aagum?
Speaker 0
239.09s
Dexa vandhu padhinaindhu irubathi minutes aagum sir ungalukku.
Speaker 1
242.39s
Seri.
Speaker 0
243.01s
Ok-va, blood draw vandhu padhinaindhu minutes aagum sir.
Speaker 1
245.51s
Adhu oru okay okay, so muppadhu minutes-la ellaam mudinjidum.
Speaker 0
246.71s
Mm.
Speaker 0
247.81s
So muppadhu irandu naangu minutes aagum ungalukku, so DEXA-kku ungalukku consultation irukkum physio consultation.
Speaker 0
253.47s
So overall ungalukku mudiyaradhukku oru naangu minutes aagum.
Speaker 1
256.21s
Sir morning ethanai?
Speaker 0
256.83s
Sir morning ethanai manikku idhu fasting test theriyumla sir ungalukku?
Speaker 1
259.79s
Idhula fasting-um edukkanuma?
Speaker 0
261.21s
Fasting test dhaan sir idhu complete fasting test.
Speaker 1
263.47s
Complete fasting, ethanai mani neram fasting idhu?
Speaker 0
265.57s
Ten to twelve hours fasting irukkanum blood test-ku, so night neenga vandhu oru eight o'clock appadi saapteenga appadinna next day vandhu morning eight o'clock neenga eduthukkalaam blood test.
Speaker 1
273.27s
Fastingum dry fastingumaa thanniyum kudikkirathu illa.
Speaker 0
275.95s
Thanni kudichukkalaam sir, water is recommended but vera edhuvum saappidakoodadhu, tea coffee edhuvume eduthukka vendaam.
Speaker 1
281.25s
Okay pathu irandu naangu hours.
Speaker 0
282.57s
Yes sir.
Speaker 1
283.43s
Okay enakku details anuppunga, wife-kitta pesittu solren naan.
Speaker 0
285.73s
Ya okay sir.
Speaker 1
287.15s
Thank you.
Speaker 0
287.57s
Sir ungalukku payment QR code send pannuva illa link edhavadhu share pannuva sir?
Speaker 1
291.13s
Aamaa mudhalla naan time slot confirm pannikiren. Ya okay sir neenga enakku Tuesday-la.
Speaker 0
293.09s
Ya okay sir, neenga enakku Tuesday-la enakku details mattum share panni vidunga, adhukkappurama payments-la ungalukku QR code-oda link-aa neenga sollunga, adhukku ungalukku anuppi viduren.
Speaker 1
300.77s
Saringa, saringa, okay, okay, sandhiya illaingala ippo?
Speaker 0
301.35s
Okay okay.
Speaker 0
303.39s
Illa sir irukkaanga, avanga angathaan irukkaanga, innaikku call engalukku reach aagum, yes sir, center call, yes sir.
Speaker 1
306.49s
Call cheyyungalukku reach aagum. Yes sir. Central call. Yes sir.
Speaker 0
310.05s
Mm
Speaker 1
310.53s
Thank you.
Speaker 0
311.21s
Sari okay sir, naan leaders mattum share panni vidunga, naan book panniduren okay.
Speaker 1
314.65s
Right right thank you.
Speaker 0
315.79s
Thank you sir, have a good day.