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Call Intelligence

Madankumar with Nivitha — Feb 12, 2026 16:07

Deal Lost Hot
Customer Madankumar
Phone +919840757355
Rep Nivitha
Team Sales
Date 2026-02-12 16:07
Duration 10:45
Source None

Call History

2 attempts
Total Attempts2
First CallFeb 12, 2026
Last CallFeb 12, 2026
Total Talk Time10.8 min
Rep Performance
9.0/10
Pitch Effectiveness
9.0/10
Engagement
9.5/10
Conversion Probability
85.0%
Personalization
9.0/10
Technical Quality
8.0/10

Score Radar

Sentiment Arc

Talk Ratio

Sales Outcome

Deal Status Deal Lost
Calls Before Closure 2
Upsell Attempted Yes
Cross-sell Attempted No

Customer Profile

Gender Male
Language Preference Tamil
Brand Awareness Moderate
Brand Sentiment Positive
Budget Sensitivity Low
Readiness to Buy Warm
Decision Maker Partial
Lead Type new_inquiry

Conversation Flow

Opening Type warm_callback
Opening Quality Good
Rapport Building Present
Needs Discovery Present
Discovery Depth Deep
Discovery Questions 7
Pitch Start 15% into call
Pitch Approach Educational/Consultative
Closing Attempt Yes
Closing Technique assumptive_close
Call Ending follow_up_scheduled

Call Structure

Duration 10:45 (646s)
Primary Language Tamil
Secondary Language English
Code Switching High
Total Speaker Turns 165
Rep Words / Customer Words 1142 / 584
Rep Longest Monologue 42s
Customer Longest Monologue 15s
Silence Gaps (>2s) 4 (max 3.5s)
Interruptions 12

Sales Technique Assessment

Overall Sentiment Positive
Rep Confidence High
Needs-Based Selling Yes
Value Stacking Yes
Urgency Creation Moderate
Script Adherence High
Filler Words Low
Follow-Up Commitment Yes
Total Objections 1
Handled Successfully 1
Handling Rate
100%
Dominant Category Logistics

Objections

1
Objection Category Raised By Handled Technique Quality
Travel to Chennai
Adhukku idhukkaaga varanum Madam.
 logistics Customer Yes alternative solution Excellent

Products Discussed

3
Product Mentioned By Price Customer Reaction Context
blood test Rep 18000.00 Interested Standard preventive screening package.
epigenetic test Rep 47500.00 Interested Advanced test to check organ aging and reverse aging potential.
master health checkup Rep -- Neutral Includes food intolerance, ECG, Echo, X-ray, and Gut health.

Key Moments

4
00:16
Customer discloses brother's death.
Establishes the 'Why' and high emotional stakes for the purchase.
03:48
Price reveal of 18,000 INR.
Customer accepts this easily, indicating high budget capacity.
05:41
Customer specifically requests Epigenetic test.
Shift from general interest to specific high-value product intent.
06:30
Price reveal of 47,500 INR.
Customer acknowledges but continues the conversation, showing strong intent.

Discovery Questions

6
Q1 Health concern or any health goals?
Q2 IO-la enna panromnu theriyuma sir?
Q3 Neenga engirundhu sir pesureenga?
Q4 Chennai vera idea irukka?
Q5 Ungaloda age enna sir?
Q6 Edhaavadhu habits irukku appadinna ippa normal-aa oruthar alcohol eduthukkuraangannu vachukkongalen?

Trust Signals

3
Sharing personal family tragedy
Disclosing medical history (BP/Cholesterol)
Mentioning friend's recommendation

Enthusiasm Signals

2
Directly asking for the epigenetic test
Asking about fasting requirements immediately

Resistance Signals

2
Hesitation about traveling to Chennai
Need to discuss with family

Confusion Signals

1
Confusion between standard LFT/RFT and Aiwo's advanced panels

Topics Discussed

Cardiac Arrest Preventive Care Biomarkers Tumor Panels Heavy Metal Screening Epigenetics Organ Aging Insulin Resistance Home Collection Fasting Requirements

Sentiment Arc Detail

Phase Order Sentiment Note
Opening 1 neutral Customer shares the news of his brother's death.
Discovery 2 neutral Asks detailed questions about how the tests differ from regular labs.
Pitch 3 neutral Excited about the 'reverse aging' and 'epigenetic' concepts.
Closing 4 neutral Agrees to the process and provides pincode.

Call Transcript

Click to expand
Source File +919840757355 12-2-2026, 4-7-26pm.mp3
Transcript +919840757355_12-2-2026,_4-7-26pm_transcript.json
Ingested 2026-03-01 11:20
Call ID #19976