A
Call Intelligence
Shankararatnam with Nivitha — Feb 04, 2026 16:52
Deal Lost
Cold
Call History
2 attemptsRep Performance
4.0/10
Pitch Effectiveness
2.0/10
Engagement
3.0/10
Conversion Probability
10.0%
Personalization
2.0/10
Technical Quality
0.0/10
Active Alerts
1No Rapport or Discovery: Nivitha
Nivitha skipped both rapport building and needs discovery on call with Shankararatnam.
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Lost
Calls Before Closure
2
Upsell Attempted
No
Cross-sell Attempted
No
Customer Profile
Gender
male
Language Preference
English/Tamil
Brand Awareness
low
Brand Sentiment
neutral
Budget Sensitivity
Unknown
Readiness to Buy
Cold
Decision Maker
likely_self
Lead Type
follow_up
Conversation Flow
Opening Type
reference_previous
Opening Quality
fair
Rapport Building
Missing
Needs Discovery
Missing
Discovery Depth
None
Discovery Questions
0
Pitch Start
41% into call
Pitch Approach
direct_followup
Closing Attempt
Yes
Closing Technique
direct_close
Call Ending
natural_end
Call Structure
Duration
0:43 (43s)
Primary Language
English
Secondary Language
Tamil
Code Switching
Low
Total Speaker Turns
20
Rep Words / Customer Words
58 / 36
Rep Longest Monologue
4s
Customer Longest Monologue
3s
Silence Gaps (>2s)
0 (max 1.2s)
Interruptions
1
Sales Technique Assessment
Overall Sentiment
Neutral
Rep Confidence
Medium
Needs-Based Selling
No
Value Stacking
No
Urgency Creation
None
Script Adherence
Moderate
Filler Words
Low
Follow-Up Commitment
No
Total Objections
1
Handled Successfully
0
Handling Rate
0%
Dominant Category
timeline
Objections
1| Objection | Category | Raised By | Handled | Technique | Quality |
|---|---|---|---|---|---|
|
Indecision
I have not decided.
|
timeline | Customer | No | passive_acceptance | Poor |
Products Discussed
1| Product | Mentioned By | Price | Customer Reaction | Context |
|---|---|---|---|---|
| aiwo 181 blood test | Rep | -- | Negative | Referencing a previous inquiry to check for booking intent. |
Key Moments
200:08
Customer's defensive opening
Sets a guarded tone for the call.
00:32
Customer's 'I have not decided' statement
The primary roadblock that ends the sales attempt.
Resistance Signals
2
I have not decided
what do you want ma?
Confusion Signals
2
Regarding what?
Huh?
Topics Discussed
IO 181 blood test
Inquiry follow-up
Location verification
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| opening | 1 | neutral | Customer asks 'who speaking from where you speaking why you want to speak to him?' |
| middle | 2 | neutral | Customer acknowledges the product but remains non-committal. |
| closing | 3 | neutral | Polite but quick exit. |
Call Transcript
Click to expand
Speaker 0
1.45s
hello
Speaker 0
3.53s
Hello?
Speaker 1
4.61s
hello?
Speaker 0
5.61s
Aa sir ithu Shankararatnam.
Speaker 1
8.77s
who speaking from where you speaking why you want to speak to him?
Speaker 0
11.95s
So this is Nivitha from Aivu Wellness Center.
Speaker 1
14.71s
Huh?
Speaker 0
15.43s
this is nikitha from i o wellness center sir.
Speaker 1
18.19s
Ha.
Speaker 0
18.99s
Aa we did an inquiry regarding IO 181 blood test sir.
Speaker 1
23.35s
Regarding what?
Speaker 0
24.35s
ai o one eighty one blood test.
Speaker 1
27.73s
what do you want ma?
Speaker 0
29.45s
aa just wanted to know when are you planning for the test sir?
Speaker 1
32.59s
I have not decided.
Speaker 0
33.97s
Okay sir. So once you receive this, give a call back to the same number, sir.
Speaker 1
38.09s
your calling from which place?
Speaker 0
40.09s
from chennai sir
Speaker 1
41.49s
okay okay. thank you.
Speaker 0
42.75s
Thank you.