A
Call Intelligence
Sashi Vardhan with Nivitha — Feb 21, 2026 10:37
Deal Lost
Warm
Lead Source
Meta AdsCall History
2 attemptsRep Performance
8.0/10
Pitch Effectiveness
8.5/10
Engagement
8.5/10
Conversion Probability
60.0%
Personalization
7.0/10
Technical Quality
8.0/10
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Lost
Calls Before Closure
2
Upsell Attempted
No
Cross-sell Attempted
No
Customer Profile
Gender
Male
Language Preference
Tamil/English
Brand Awareness
Low
Brand Sentiment
Curious
Budget Sensitivity
High
Readiness to Buy
Warm
Decision Maker
Solo
Lead Type
b2c
Campaign Source
Meta | Leads | 181 | AIWO Health
Conversation Flow
Opening Type
warm_callback
Opening Quality
Good
Rapport Building
Present
Needs Discovery
Present
Discovery Depth
Moderate
Discovery Questions
3
Pitch Start
25% into call
Pitch Approach
Educational/Consultative
Closing Attempt
Yes
Closing Technique
discount_close
Call Ending
follow_up_scheduled
Call Structure
Duration
5:03 (303s)
Primary Language
Tamil
Secondary Language
English
Code Switching
High
Total Speaker Turns
88
Rep Words / Customer Words
482 / 254
Rep Longest Monologue
24s
Customer Longest Monologue
12s
Silence Gaps (>2s)
3 (max 54.0s)
Interruptions
8
Sales Technique Assessment
Overall Sentiment
Slightly Positive
Rep Confidence
High
Needs-Based Selling
Yes
Value Stacking
Yes
Urgency Creation
Low
Script Adherence
High
Filler Words
Moderate
Follow-Up Commitment
Yes
Total Objections
1
Handled Successfully
1
Handling Rate
100%
Dominant Category
Financial
Objections
1| Objection | Category | Raised By | Handled | Technique | Quality |
|---|---|---|---|---|---|
|
Price/Budget
But I am like some money concern right now. Because like I have some commitments in the this month and the next month.
|
financial | Customer | Yes | empathy + discount offer + nurture | Excellent |
Products Discussed
1| Product | Mentioned By | Price | Customer Reaction | Context |
|---|---|---|---|---|
| aiwo 181 blood test | Rep | 18000.00 | Price_Sensitive | Main health checkup package discussed including cancer markers and advanced panels. |
Key Moments
301:37
Customer puts Rep on hold
Shows customer was busy but chose to return to the call rather than hanging up, indicating high interest.
03:23
Price Reveal (18,000 INR)
The moment the customer's tone shifts to financial planning/objection.
04:20
3-Month Commitment
Customer explicitly commits to doing the test in the future: 'I will come and do it'.
Discovery Questions
3
Q1
Do you have any specific health concern or any specific health goal sir?
Q2
Just wanted to know what's your age sir?
Q3
idhukku mattum health checkup pannirukkeengala? (Have you done health checkups before?)
Trust Signals
3
Sharing personal age and medical habits
Explaining financial situation honestly
Asking for the sample report
Enthusiasm Signals
2
I will come and do it
Yeah, I get it
Resistance Signals
2
Putting the rep on hold for a long duration
Directly stating money concerns
Confusion Signals
1
Customer asks if it's like a master health checkup
Topics Discussed
Preventive healthcare
Cancer markers
Omega testing
Price comparison
Insurance checkups
Diet consultation
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| Opening | 1 | neutral | Polite but slightly distracted (takes another call). |
| Discovery | 2 | neutral | Answers questions about age and history readily. |
| Pitch | 3 | neutral | Asks clarifying questions about the service and price. |
| Closing | 4 | neutral | Transparent about financial constraints but remains committed to future purchase. |
Call Transcript
Click to expand
Speaker 1
0.07s
Hello.
Speaker 0
0.87s
hello?
Speaker 0
1.99s
sasivardhan.
Speaker 1
3.97s
Yes, who is this?
Speaker 0
4.95s
snehita from i o health sir.
Speaker 1
8.27s
Han yes.
Speaker 0
9.19s
aiyo health care-ku enquiry pannirundheengala sir regarding health checkup?
Speaker 1
13.85s
like I was just seeing it like I saw the post in Instagram.
Speaker 0
17.51s
Okay sir.
Speaker 1
18.19s
of seeing it.
Speaker 0
19.43s
Do you have any specific health concern or any specific health goal sir?
Speaker 1
23.27s
hmm nothing ma'am like I just wanted to just look at it like what it is like because like I'm seeing this new one.
Speaker 0
30.11s
okay sir. basically i o is a preventive case sir.
Speaker 1
30.53s
Basically
Speaker 0
33.49s
Just wanted to know what's your age sir?
Speaker 1
36.05s
I'm 32.
Speaker 0
37.11s
okay. idhukku mattum health checkup pannirukkeengala?
Speaker 1
39.99s
I usually do like once a year before I renew my
Speaker 0
43.67s
Yeah, and
Speaker 1
44.27s
health insurances.
Speaker 0
46.03s
Okay sir.
Speaker 1
46.27s
Okay.
Speaker 0
47.07s
so basically i-vula paatheenganna ippa neenga generally oru hospital-la oru checkup panreenga illa lab-la check panreenganna
Speaker 1
47.33s
So
Speaker 0
52.65s
ippa current status-la enna irukku appadindradhudhaan vidhayal recognize okay correct therinjuppaanga diagnose pannuvaanga.
Speaker 1
52.69s
Hmm.
Speaker 0
58.77s
okay. future-la enna varum-ndradhu we can't predict panna mudiyaadhu. okay-ma?
Speaker 1
58.93s
Okay.
Speaker 1
61.89s
Correct. Okay ma.
Speaker 0
63.21s
so basically ivo-la vandhu oru sila markers irukku. like cancer and all we can predict only after coming to the second stage correct second stage third stage vandhu theriyum.
Speaker 1
66.49s
mm
Speaker 0
72.15s
mm. so, we used to cover like future-la enna varum appadindradha predict pannittu.
Speaker 0
77.93s
vi give how you have to overcome this. adhai varaama eppadi thadukkalaam illa vandhurukkunna adhai eppadi overcome pannalaam.
Speaker 1
84.29s
Okay.
Speaker 0
84.51s
Okay. So basically they have package like IO 181.
Speaker 0
87.87s
idula paathinganna ungalukku cancer markers, tumor panels, orthotics profile, kidney functioning, liver functioning basic panels illama along with that you will getting like advanced panel.
Speaker 1
97.33s
Ma'am like ore ore oru nimisham line-layum irukka mudiyuma Ma'am?
Speaker 0
99.75s
Sure sir sure.
Speaker 1
100.49s
yaa ore oru nimisham.
Speaker 0
104.45s
the person you are speaking with has put your call on hold. please stay on the line. neengal pesum nabar ungal azhaippai hold-il vaithullar. thayavu seidhu line-il kaathirukkavum.
Speaker 0
118.55s
aap jis vyakti se baat kar rahe hain usne aapki call ko hold par rakha hai. kripya line par bane rahen. the person you are speaking with has put your call on hold. please stay on the line. neengal pesum nabar ungal azhaippai holdil vaithullar.
Speaker 0
137.55s
dayav seethu lineil kaathirukavom. aap jis vyakti se baat kar rahe hain usne aapki call ko hold par rakha hai. kripya line par bane rahe. the person you are speaking with has put your call on hold.
Speaker 1
153.27s
Hello.
Speaker 0
153.93s
Hello
Speaker 1
154.73s
aa sorry maam like innoru call vandhuruchu.
Speaker 0
155.57s
Okay sir I understood. So you are free sir?
Speaker 1
159.69s
Yeah, like I'm free, right?
Speaker 0
160.77s
Yes.
Speaker 0
162.07s
so idhula basic panels illama advanced panels idhula vandhu cover aagum. okay-va?
Speaker 0
166.65s
so that it will be helpful for us to screen your body completely and eppadi adhai prevent pannalaam appadindradhu. basically outside lab they will not cover HD panels sterile panels namma sonnaa unless we tell.
Speaker 1
170.87s
prevent
Speaker 0
177.29s
namma sonna mattum dhaan they will cover it. okay. so basic nammaladhu paatheenganna thyroid profile irukkum. diabetes profile varavangalukku cardiac risk markers.
Speaker 0
185.43s
pancreas vitamins kooda like nearly oru eleven profile ungalukku cover aagum.
Speaker 1
190.29s
Okay.
Speaker 0
190.89s
oke. so besd on thar riport yul haav e daaktar kansaltesan.
Speaker 0
194.59s
And apart from this you will get a diet consultation with a diet chart sir.
Speaker 1
198.69s
oke.
Speaker 0
199.43s
.
Speaker 1
200.65s
So this is like how much does it charge like?
Speaker 0
203.31s
18000 sir.
Speaker 1
204.85s
eighteen.
Speaker 1
207.65s
Okay.
Speaker 0
208.83s
So as I told you right it's not a normal screening it's advanced screening.
Speaker 1
211.57s
Yeah, I get it.
Speaker 0
212.73s
so sam test ver laik ok but comparatively omega cover aagum. generally if you are taking outside right omega even in apollo. we will charge only for omega seven thousand yearly.
Speaker 1
219.57s
Hmm.
Speaker 1
223.41s
Okay.
Speaker 0
223.63s
if it comes as a package, you can obviously go for it.
Speaker 1
227.63s
oke oke.
Speaker 1
229.95s
so this comes totally at like eighteen, right?
Speaker 0
232.27s
Yes sir.
Speaker 1
233.99s
hmm okay.
Speaker 0
236.07s
So if you have really in money concern, do you think
Speaker 1
236.59s
you have
Speaker 0
240.79s
so we can make a discount about it.
Speaker 1
244.27s
.
Speaker 1
247.09s
ai vāṇṭaṭ ṭēk ēṭēs samthiṅg laikṭ dis.
Speaker 0
249.67s
Okay.
Speaker 1
249.93s
But I am like some money concern right now.
Speaker 0
252.79s
Okay adhu
Speaker 1
253.25s
Because like I have some commitments in the this month and the next month. Now like I'm just getting a few things ready in my outside.
Speaker 0
256.85s
Okay.
Speaker 1
260.83s
So I just need like two or three months like then we can do it for sure.
Speaker 0
264.91s
Yeah, sure sir. Just give give me like
Speaker 1
266.45s
give me like three months.
Speaker 0
268.41s
Yeah, of course, sir.
Speaker 1
269.29s
I will come and do it. So this includes like all those things like get kind of a service.
Speaker 0
272.85s
Yes.
Speaker 0
273.89s
aa sorry sir that is a master health checkup. so this will be your complete body analysis with your blood and urine analysis.
Speaker 1
276.43s
Okay.
Speaker 1
280.55s
aa okay okay.
Speaker 0
281.95s
Dexanol you have to take it separately if you want.
Speaker 1
285.19s
mm mm mm. okay.
Speaker 0
287.87s
So just get back to me whenever you are required. Just save this number, this Nivetha. I'll share the sample report.
Speaker 1
292.79s
hmm
Speaker 1
294.47s
hmm
Speaker 0
294.47s
for post exams one eighty one have a look and whenever you require just give a call back sir.
Speaker 1
299.45s
Yeah, okay, thanks.
Speaker 0
300.17s
Okay sir.
Speaker 1
302.27s
Yeah, you too, man. Thanks.